Wolds Travel Ltd - Louth

Go O.

Grudging and completely unreliable communication by the owner. I decided to cancel my taxi to a hospital, booked more than a month in advance, at a cost of £135, because I do not feel I can depend on these people to arrange to get me to hospital on time as planned, on operation day.

Regardless of the owner's PR-spin responses, the problem was compounded by a litany of errors too. I had cancelled my hospital trip with Wolds Travel a full day before the owner's response below. It appears the company's internal communications is as dysfunctional as the owner's perception of reasonable business practice.

Wolds Travel is history for me now.

alex L.

Fantastic! Andrew drove myself and 5 of my pupils to Lincoln and back for three days on a school trip. I can’t thank him enough for the service he provided; talking to the students each day and chatting away on our journey - always with a smile on his face. Thank you Andrew!

Jason E.

Genuine review reposted due to owners deleting my previous review about their unprofessional and poor service.
Do not be fooled by a 3.2 mile journey costing £16.20 because the driver needs to 'make a living' by taking the 'long way round' thinking his passengers do not know the area, when they've had a property in the area for the last 7 years.
Here's the original post:

Disappointing and Overpriced Experience

I booked a taxi over the phone for Sea Lane, Huttoft (near Roman Bank), and confirmed the destination with the driver upon entering the car. However, the driver proceeded to drive past our turn and headed towards a petrol station instead. When I asked where he was going, he ignored me. I had to insist that he was going the wrong way before he finally turned around.

If you’re relying on visitors not knowing the area to inflate fares, that’s a poor business practice. I won’t be using this service again and would advise others to be cautious.

Sue J.

Taxi driver Jamie arrived 15-20 minutes late to pick us up in Trusthorpe to take us to feeder coach in Mablethorpe for wkend away. He blamed roadworks for the hold up which were non existant as we returned the same way on feeder coach. Therefore in my eyes he is unreliable and a liar, as the tracker post in my messages showed him leaving Louth at 7.20am, should have picked us up at 7.30am. No way could he do it in 10 minutes. However the feeder coach driver from Mablethorpe to Brigg(who was also run by yourselves, and the return driver on Sunday (from Brigg) who had filled in for someone, at short notice, were just as different. Polite, helpful and courteous so well done to them, thank you, gold star service but as for Jamie he gets black mark, sorry.

Lisa R.

Disgusting £120 to get from Louth to Sutton on Sea due to power cut and no heating or hot water. Talk about take advantage of others misfortunes.

simon S.

Excellent service. Andrew the driver was very polite, drove very careful and very punctual picking us up. A very reliable company.

Joanne B.

Lisa bang on time took 8 of us to louth she even changed time of pick up with no prolem,lovely friendly lady , sorry for delay with kebab lisa , definitely recommend 😘😘

Martin S.

Absolutely brilliant. I have spent my life in customer service and this is some of the best.Not only did the same guy, Dan , who was absolutely brilliant do all runs for us but he also accomodated us leaving a bottle of gin in the taxi and the company facilitated a change of last run to an earlier time and made sure Dan picked us up. Totally brilliant. Thank you so much everyone