Virgin Atlantic Holidays Norwich - Norwich

Billy Barford

We stopped in front of Virgin Holidays Norwich to look at some of the offers that had in front of the store. Aimee approached us and invited us in to talk more options visiting America. She very polite and friendly, offered us drinks and a place to sit. Aimee was extremely knowledgeable with multiple destinations we were talking about. She showed us possible hotels she thought we might liked and ideal activities in the area. Aimee gave us a quote for the holiday and provided us with details to get in contact if we wanted to go ahead with the booking. I would definitely recommend Virgin Holidays Norwich. A massive thank you to Aimee too.

Milo Steggles

We were first seen by Laura who was very helpful and sat us with Emily when we spoke about our Disney Holiday plans. Emily was very knowledgeable and really helped us work out our plans. We ended up booking our honeymoon for September 2024 and we got a fantastic deal. We must have been there for a few hours but that was only because we enjoyed chatting with the team so much. Having never been into a Virgin store or a holiday store in general I was genuinely so happy we went there. We would absolutely be going back there again in the future.

Sue Halsey

Went into the Norwich store to book our holiday on 11th November for next year. We were slightly early for our appointment with Carly and was offered coffee and snacks while we waited. Carry was held up with her first customer so we were directed to another member of staff. All the staff came across very professional but friendly and very informative nothing was too much trouble.
At 11am the stopped what they were doing to honour the 2 minutes silence.
I would recommend the Virgin store in Norwich
10 out 10 for service

Jane Spraggs

We decided to book our flights to USA through the Virgin travel agent in Norwich, we had searched on-line for a while and for our own piece of mind, it made sense to speak to someone.

From the onset we were very impressed with the service and attention we received from Rebecca; initially each agent was busy with customers, Rebecca took the time to welcome us and suggested we take a seat and wait while she or one of the other agents could help us, she assured us she wouldn’t be very long.

True to her word, we only had to wait about 10 minutes. Rebecca offered us a hot drink and biscuit, which was very welcome. We knew where we wanted to fly from and to, and of course the dates. She navigated the website and booked our flights, seats and luggage allowance.

We were very impressed with the service we received and would highly recommend booking a holiday through the Norwich Virgin travel shop and we will certainly do so again in the future.

Thank you Rebecca ?

Tegan Rowe

FANTASTIC! Honestly couldn't thank the girls enough, Emily and Laura-the supervisor? Are incredible, they sorted us out our dream holiday! Incredible service cannot recommend enough! couldn't do enough for us and also big thank you to John!

Peter Willson

Popped into Virgin to look at booking a Florida trip. Laura spent well over an hour with us looking at multiple options that included internal flights to maximise our visit. Before anything Laura made us a round of drinks and offered multiple snacks. She delayed her Lunch to make sure she explored all possibilities to get us a great price without compromising on quality, location and flight times. excellent service

Terry Minter

Absolute joke very uninterested member of staff didn’t listen to what we wanted. Could not spell the destination or for that matter read it on her screen Mr Branson your brand is know for quality and excellence. You may want to review your staffing policy in your norwoch branch. I wanted to book a holiday which will cost between £6-8k. To be told by your members of staff to look online yourself is an absolute joke, but duly noted and will book elsewhere.

Bernadette Fleming

Can't fault the customer service and friendliness of the staff. From offering a hot drink as you sit down to explaining everything about the booking.
Highly recommend