Vintage Travel - Cambridge

Stephanie Geraghty

Exceptionally well organised from start to finish. Had a week in an area I last visited 35 years ago. Amazing improvements. Beautiful, well equipped villa.. absolutely perfect for our needs. Great welcome pack and the owner, who lives next door, showed us around and explained everything.
The weather wasn't the best at the start of the week but we explored this fabulous area and couldn't recommend highly enough. Polite, kind people. Excellent prices, parking free virtually everywhere. No crowds, just a lovely atmosphere. Northern Portugal. Give it a try!
Thank you Vintage for a top class service!

Annie

Our first time using Vintage travel, we booked a villa in Mallorca.

The main positives - the house information folder had a lot of information in it and extra information had been printed out regarding what was going on in the local area during our stay.

- I did feel the villa rep did her best to resolve the issues we had.

First impression:

The villa arrival time was from 4pm onwards. We arrived at 6.10pm after 7 hours of travelling to find the cleaners were still there. They didn’t look too happy to see us and said hello but no effort to communicate anything to us. I managed to find out from them it was going to be another 30 minutes so we sat and waited in the garden in 30 plus degree heat whilst they finished and mopped the floors. Their finish time was 6.40pm.

I am attaching photos of what the kitchen looked like when I first walked into it, this was cleaned up before they left but it was not the best first impression.

We complained about this to the villa rep who did apologise more than once and we were given several reasons as to why they were still there including the cleaners were short staffed, their car had broken down and finally that they had mis read our flight time and were expecting us to arrive later.

We had booked a 9 seater vehicle to transfer us to the villa from the airport. On arrival the entrance to the property Ca’n Xaloc is quite narrow and the cleaner’s car was blocking some of the driveway meaning it took the taxi around ten minutes to manoeuvre out again and he didn’t sound happy.

The next day we had an email from the taxi company cancelling our pre booked return airport transfer due to their problem exiting the driveway meaning we had to find and book another company during our holiday. I feel that if the cleaners had left by 4pm this would not have happened.

General:

The 7th day of our 2 week holiday was the first day we had no villa related visitors to the property after we requested a bit more privacy. There is no buzzer at the driveway and if we were in the garden people would just appear round the back of the house.

This was gardeners for up to 2 hours often talking loudly to each other and on their phones near the house, someone else to fix garden sprinklers (2 hours), the cleaners turned up twice during the week when we were expecting them once, a water tanker bringing water to the house (2 hours). I appreciate the property needs to be maintained but at that point it was feeling more like a hotel than a private villa with all the people coming and going.

We did ask for this to be reduced and it was better during the second week.

The house inside was ok but could do with some updating maybe, the pool area is nice and the kids enjoyed the pool it but probably needs some maintenance fairly soon as some of the paving is cracked and coming away and the mosaic tiles in the pool are falling off which is just a cosmetic issue but it’s starting to look a bit scruffy.

The house alarm was out of order if you are concerned about security and looked like it may have been like that for some time.

We did have a nice holiday at the villa overall, however feel there is room for improvement.

Sharon Bell

Our 3rd time booking with Vintage Travel and it certainly wont be out last. Had a fantastic fault free holiday in Andalucia in El Huertecillo Villa, a very well looked after and cared for villa in a jaw dropping location. Georgina was on hand to give us information on where we were travelling and everything was perfect. Thank you and we will definitely book another villa with Vintage without hesitation . 100% recommended.

Erica Townend

Property was supposedly 5 bedrooms but one bedroom had a partial wall only so you could hear EVERYTHING in the next room. It had an 8 inch gap between the two bedrooms from the ceiling to the top of the shared wall. You could even hear it when people turned over at night !!! They MUST have known about this. Did not even offer an apology. Very poor.

When I asked about this, I was told I should have taken a 6 bedroom property!! I imagine I won't be the first person to have complained about this as I noted that quite a few pages were removed from the 'Visitor book'.

I wish I'd read the one star reviews first - seems the properties are not vetted.

Anne Carney

Not sure how many times I've booked with Vintage travel but it is always going to be my first port of call for a villa holiday. Everything is easy. And i confidently travel knowing that my villa will be beautiful. Most recently to Kefalonia. The villa was lovely, our rep superb and a stunning location. First time travelling with a baby grandson and the company did everything possible to make our home from home baby safe.

Matthew Deer

We stayed at Lou Cavel, in Southwest France. Honestly, this was the worst holiday we have ever experienced. We were expected to clear bat droppings from the game rooms daily and when we complained to Vintage holidays, was sold it's a rural life location. The area was full of wasps and hornets, and we could not use the pool with our children. Planned to stay 1 week and went home after 3 days as we could not use any of the villa's facilities.

We have been going France since I was a child and seen this amount of wasps! If this was due to cutting the fields then our week is a date that you should not be selling!

The Villa was very unclean, with spiders and other bugs everywhere, I felt like I was camping!

The sheets on the beds and all towels were all very old! My daughter sheets were well over 15 years old as they would have belonged to the owners son being a lion king theme and our sheets were a different colour inside when I tock them off when we left for home,

I’m sorry but a luxury villa should be updating bedding regularly in my view!

In the photos the villa looks stunning but a very different story when you get there!

This villa needs some work to get to a standard that would be classed as luxury! Vintage Holiday refused to compensate us and I would never use them again.

A E Chalmers

Atrocious holiday in France with expensive accommodation filled with black shield bugs. We left after 3 days, as soon as we realised these bugs were not going to go anywhere.

The company wouldn't refund but we got our money back from the credit card company.

The House Manager was rude and delivered awful customer service. He literally said: "you're ruining my bank holiday weekend!" Because we called him about these bugs.

I spoke to the MD of Vintage Travel who basically was trying to get us to stay despite feeling my skin crawling the entire time.

Look at the pics. These bugs were everywhere and it smelled musty in the accomodation.

It's a shame as I had been their customer since 2016.

We had to submit a charge back with our credit and company and that's the only way we were refunded. Awful experience! Ruined our biggest holiday of the year!

Carmina Radu

I have been booking my summer holidays with Vintage Travel for a few years now and they never disappoint. This year in particular, with so much uncertainty around travel, they have been incredibly helpful and understanding. I'll continue to book future holidays with Vintage Travel and I always recommend them to my friends and family.