Villa Plus - St Albans

TZopp

Easy booking great site have used twice before and hopefully will use many times again. Great villas and locations and each villa has it's own charm.
there have been minor issues during our stay but these were swiftly resolved by the team after we contacted them. My only gripe is that after the third time using them maybe there should be some kind of loyalty bonus but only a minor gripe. If you're thinking of booking then go ahead and do it I doubt you'll regret it.

Kerri

Do not book with this company.
Booked a villa with them trusting the company and the villas would be great, as I had booked it as a surprise for my family.
There were no recent reviews on their website but I still booked as you think they are a trusted company.

But after I had told my family about the villa we did some investigating and after trawling through pages and pages on trust pilot to find any reviews on the villa we had booked, we was shocked on what we found.
Villa plus states that there are no recent reviews on their website for the villa we had booked, yet we found one on trust pilot, why are they hiding them?
Convenient for Villa plus and false advertising on their website, no recent reviews, but there is a recent review?
They did not put the review on their website because its a terrible review stating the villa we had booked was filthy, air conditioning not working, pool dirty, hardly any kitchen appliances and plumbing issues.
As you can imagine we wanted to go with our family but can not trust this company and trust that the villa we had booked would be up to standards when we arrive. My husband has been speaking with Villa plus but they fob you off. They did offer for us to book another villa in the area we had booked and what a surprise the reviews on them were not good either!!
All we want is our deposit back for our booking.
We will be taking the matter further!

Lari H.

Beautiful villa in a beautiful location. Very helpful staff who assisted over the phone as I accidentally went to the wrong villa (due to me not understanding how to enter addresses correctly in Greece - my fault entirely!), she explained that I was at the wrong villa and instructed us where to go.

The villa was exactly as described and shown in the photos - fab! There is a cleaner who comes half way through and end of your stay, and the pool cleaner comes every day - both cleaners were very friendly and professional.

I was a bit nervous about my booking with Villa Plus after seeing not great reviews about the company, however I had an excellent experience with them and will most definitely be booking through them again.

Keith M.

Villa Meliti Kefallonia,
A modern clean well presented villa , great pool and terrace for sun bathing , great views across the Ionian Sea to Zakinthos, a/c in bedrooms and lounge , well equipped kitchen, not that we cooked as enough tavernas within walking distance to choose a different one every night.
Villa is situated 2/3rds up a fairly steep hill the main road through the village might not be the best for disabled or wheel chair users.
A couple of local mini markets sell enough for breakfast and lunch . Very friendly
Car hire would be beneficial but we didn’t and was fine.
Only thing the villa lacked was high level shower head holders so had to balance the shower head on the window handle to have a good shower.
Overall 9/10. Would we go back. YES 👍👍

Charlie D.

Brilliant little villa. Had really great week with the family. Enjoying swimming in the pool every day to having bbq in the sunny weather. Nice little mini market shop at the end of the road was really handy for essentials. 30 min walk down to main strip and beach.Villa was nice and clean. The only negative thing I would say was the beds were a bit squeaky but wasn't a big issue and could have done with a Bluetooth speaker and maybe more cooking trays for oven. Apart from that had a great holiday and would definitely go back. Nice peaceful area and neighbours were friendly.

Sarah P.

We loved this Villa. In a perfect location within playa blanca. The Villa was immaculate. We loved that half way through our sheets and towels were all changed with lovely detail to our pj's being folded in lovely displays. We did have an issue with one of the beds but no soon had we messaged we had a response straight away and the following day it was sorted for us which was so good. We love choosing Villa Plus as you are always guaranteed lovely villas, clean and tidy with excellent customer service 😀 👏

John R.

A little disappointed. Been a customer for many years and never had a problem with booking or amending a booking before. However, having received a loyalty voucher after one of our two holidays with Villa plus this year, we used this to book our holiday for next year. We decided that we wanted to change the villa for next year as having tried the one booked, it wasn’t for us. The villa we wanted to change to was significantly more expensive and we called villa plus as to how we swap. We were advised we had to pay off the whole existing booking and would be issued a voucher for the full amount including the loyalty voucher used at the initial booking. It seemed a little cheeky to ask the whole holiday to be paid off before we amended our booking as it want due for 6 months. So dutifully we followed their instructions online and paid off the holiday we did not want but instead of receiving a voucher for the full amount, we were duped and did not receive the voucher value used at the initial booking! So £125 short and having paid the whole holiday off, we cannot do anything other than use new voucher issued (which was to be used within time frame specified) to book new villa which we did.
We then contacted villa plus to ask why we had been short changed and were advised that the loyalty voucher £125 used to part pay deposit on first booking cannot be transferred to new amended booking!
It may seem petty but it’s the principle that annoys us. If we were cancelling or down grading the villa fine but we were changing to a more expensive villa and not only got duped into paying the whole cost of the previously booked holiday before we could change, we were given false information over the phone and then screwed for our loyalty by £125. As a repeatedly returning customer….i think Villa plus has changed a lot and loyalty is one way street.
So beware if using voucher or you need to amend your booking

Helen B.

Very easy site to navigate, user friendly, easy to book, low deposit & option to pay by direct debit or to pay remainder of balance in full a couple of months before the hol date. Still can’t get over how reasonable the prices are! Can’t wait to go although it’s not for 18 months it gives us something to look forward to. Not many hol companies have bookings so far in advance which we loved with this site! All in all a great booking experience. Will give feedback after we’ve visited the villa but we have very high hopes as it looks amazing!