Vanaways - Bristol

Vanaways: A Comprehensive Vehicle Solution

Vanaways stands as a reputable and established motor vehicle dealer and leasing service operating from its strategic location at Eden Office Park, 68 Macrae Rd, Ham Green, Pill, Bristol BS20 0DD, United Kingdom. Contacting them is simple via Phone: 1174287721, or through their informative website at Website: vanaways.co.uk. They offer a diverse portfolio of vehicles catering to a wide range of business and personal needs, solidifying their position as a trusted provider within the Bristol area and beyond. Their specialties encompass a comprehensive selection of brands, including Citroen, Ford, Nissan, Peugeot, Renault, and trucks – encompassing both new and used models, alongside dedicated van rental services.

Core Services and Vehicle Offerings

Vanaways specializes in providing a multitude of solutions related to commercial and private vehicles. Their core services extend beyond simple sales to encompass:

• Motor Vehicle Dealer: They offer a wide selection of new and used vehicles, ensuring customers find the perfect match for their requirements.
• Car Leasing Service: Providing flexible lease options for individuals and businesses seeking to minimize upfront costs and maintain a modern fleet.
• Brand Partnerships: As authorized dealers for Citroen, Ford, Nissan, Peugeot, and Renault, they guarantee genuine parts, servicing, and expertise.
• Truck Dealer: A dedicated section focusing on commercial trucks, catering to logistics and transport industries.
• Used Truck Dealer: Providing a selection of pre-owned trucks, offering a cost-effective alternative to new vehicles.
• Van Rental Agency: Offering short-term and long-term van rental solutions, ideal for various tasks, from deliveries to removals.

Convenience and Accessibility

Vanaways prioritizes customer convenience, demonstrated by various amenities and services. They provide Delivery, allowing customers to receive their vehicles directly to their location. The In-store shopping experience offers a comfortable and informative environment for vehicle selection. Furthermore, the facility is equipped with a Wheelchair-accessible car park and Wheelchair-accessible toilet, reflecting a commitment to inclusivity. The availability of Used goods further expands their offerings, catering to diverse budgetary needs. Customers can utilize various payment methods including Credit cards, Debit cards, and NFC mobile payments, ensuring a seamless and secure transaction process.

Customer Feedback and Reputation

Vanaways consistently receives positive feedback from its clientele, as evidenced by the substantial 468 reviews on Google My Business. The Average opinion: 4.8/5 highlights a strong commitment to customer satisfaction. The experiences shared by customers suggest a dedication to efficient service, knowledgeable staff, and a straightforward purchasing process. Specifically, testimonials frequently emphasize the speed and effectiveness of the delivery service, coupled with the proactive communication provided by team members like Tyler in the delivery department. Several customers have lauded the straightforward nature of the sales process, particularly when dealing with representatives such as Chris Baxter, who are commended for their helpfulness and clarity.

Recommended Information for Prospective Customers

For individuals or businesses considering Vanaways, it's advisable to:

• Contact them directly via phone or website to discuss specific vehicle requirements.
• Visit the Eden Office Park location to view the available inventory and speak with a sales representative.
• Explore the website (vanaways.co.uk) for detailed vehicle specifications, pricing, and leasing options.
• Inquire about delivery options to assess the convenience of vehicle transport.

Overall, Vanaways presents itself as a reliable and customer-focused vehicle dealer, offering a diverse range of vehicles and services with a strong emphasis on convenience and accessibility. Their commitment to customer satisfaction, as reflected in their impressive online reviews, makes them a compelling choice for those seeking a comprehensive vehicle solution.

👍 Reviews of Vanaways

Sarah W.

5/5

We have used Vanaways on two occasions now and the customer service has always been great. I contacted them as our team grew and withing 2 weeks we had the vans in our yard. Quick and efficient service all round. Tyler in the delivery department kept me up to date throughout the process. Would certainly recommend.

Charlie B.

5/5

I recently bought a new Ranger Platinum from Vanaways. I dealt with Chris Baxter who helped make the whole process really straight forward and kept me up to date. I would highly recommend and look forward to further business! Many thanks

Kimberley H.

5/5

Very happy with our Vanaways transaction!
We needed three new vans quickly for our company and Vanaways didn't disappoint. Hannah and Abbie were on hand every step of the way and provided extremely good prices which suited our business. Customer service is a priority for them and it shows with every phone call and email!
When I need a few more, they will be my first port of call. Thankyou guys!

Ross A.

5/5

These guys are brilliant, in particular Steve-Who Is a massive top geezer, they were helpful from start to finish. Informative, clear, very friendly, and clearly really knowledgeable.

They spoke through the process perfectly, I would recommend these guys to anyone!

David K.

5/5

Great service right from the first contact with Reece, who then passed me onto Ash once initial sale was completed. From making payment delivery was approximately 3 days. Received text from Nathan this morning (16th June) and he was on time with delivery. Really pleased with the service I've received. Many thanks!

Phil D.

1/5

Title: Since 2023 – Faulty Vans, Thousands in Extra Costs, and Still No Resolution

I run a small business and in 2023 I entered into a finance agreement with Close Brothers through Vanaways for two brand‑new Maxus Deliver 9 vehicles. From the start it has been a nightmare.

Both vans arrived late and already damaged on the front bumpers and doors. Within weeks, one van developed a clutch and gearbox fault, went into the garage for repair, came out, and then blew its gearbox again. That van was off the road for around four months. The second van later developed the same gearbox fault. I was actually told to keep driving it until it failed — I refused to risk my team’s safety.

Courtesy vehicles were only provided for the final nine weeks of that downtime. For the rest of the time, I had no choice but to hire vans at my own cost just to keep my business running. Between finance payments of £700+ VAT per van and hire costs of over £2,000 a month, I’ve been forced to pay thousands on top of a finance agreement for vehicles I cannot use.

I formally rejected the vans in May 2024, but over a year later Close Brothers is still taking payments. This dispute has now dragged on for well over a year, during which time I’ve been passed from person to person with no real resolution.

The only “solution” offered was via Vanaways — to hand the faulty vans back and start a brand‑new finance deal for replacements, with no refund of all the payments I’d already made. In plain terms, I would be paying twice, while Close Brothers and Vanaways protected their profits.

This has nearly folded my company. I’ve carried the entire financial hit, while Close Brothers and Vanaways continue to be paid. If you’re reading this thinking about applying for finance with Close Brothers or Vanaways to help your small company: don’t. Because if problems arise, Close Brothers will always protect its partners and brokers — and leave the small business owner to carry the cost.

Phil H.

5/5

From initial van shopping, confirming the sale, to customer aftercare; Rob and Reece have been extremely helpful and always responsive to emails and phonecalls.

Highly recommend using Vanaways, and we'll be back when we're ready to extend the fleet!

Paul

4/5

Overall dealings were good. Broadly speaking, response to emails could've been more timely. Joe, Snr Cust Service advisor in particular, was very good indeed. Sorted out the paperwork issues promptly.
Overall, would recommend.