Uber Boat by Thames Clippers - London Eye (Waterloo) Pier - London

Paul N.

CONS:

I asked the guy in the ticket booth at the London Eye Pier if the next boat was stopping at Royal Wharf. “Yes” he said.

I asked the pier staff at the London Eye Pier if the next boat was stopping at Royal Wharf. “Yes” he said.

The next boat did NOT stop at Royal Wharf and terminated at North Greenwich on the wrong side of the river from where I needed to get to.

I get the feeling that if I’d asked them if the next boat was going to the Moon, they’d still have said “Yes”.

Basically don’t trust anything the ticket booth or pier staff tell you, I suspect their training doesn’t extend much beyond “that’s a boat, that’s the river, you start Monday”.

PROS:

Despite my trip terminating at the wrong stop and on the wrong side of the river, I’d still recommend the Uber Boat by Thames Clippers service to everyone.

On a beautiful, sunny spring day there can’t be a better way to travel around London, getting unique views of some of London’s most well-known landmarks all in a luxury World’s away from the Tube, whilst not costing much more.

Hina R.

The London Eye is one of London's most sought-after attractions. I queued for approximately 30 minutes and it took approximately half an hour to get around. I recommend buying tickets and booking the tour time in advance online. Employees check the ticket and ask early visitors to leave the line and return only when they give their time.

Bruce L.

Be prepared for extremely long queue times during heavy tourist times. A hop on hop off ticket is anything but. No refunds if you get tired of waiting. This is really just a bus with a bar, not a particularly good way to tour the Thames either: the windows are dirty, out door seating is minimal with poor viewing and horrible engine fumes. Staff was all helpful patient and friendly.

Lorna B.

A trip on the River is a wonderful way to see London but the service on Thames Clippers (particularly in the summer) is unfortunately dreadful. Having bought a “hop-on-hop-off” pass earlier in the day, we tried to use Waterloo Pier for the return (eastbound journey). We were not allowed on the first boat because of capacity issues, which was understandable, but the second boat “disappeared” from the app, and the third boat was taken out of service. After 90 minutes on the pier, we were turned away. Having spent more than £50 on tickets - but only taking one short trip - we tried to get a refund but that’s apparently not possible. The excuse being that TFL operate the machines and Thames Clippers have no way of telling who has travelled or not! An expensive, frustrating and disappointing experience.

Joe M.

Great value trip along the Thames! 🙌
Perfect way to see some of London’s best sights from the water smooth ride, relaxing atmosphere, and brilliant photo ops 📸
Highly recommend if you’re in the area, definitely a fun and different way to explore the city from a new angle 👌

Vladimir B.

A nice place to embark on the River Thames boat. Great views of the City of Westminster, Big Ben, and, of course, the London Eye.

George C.

Overpriced, feel like i was conned, have a valid oyster card and was still charged over £10 for a single trip.. as somebody said ,not aimed at locals just tourists. Take a leaf out of venices bpok and charged a fair price.

Krisztina A. B.

I just love the Uber boats, fast, reliable & for a good price! If I want to feel on holiday I just hop on them and already feel like a tourist:)