TUI Serpentine Green - Peterborough

Address: Serpentine Green Shopping Centre, The Serpentine Hampton, Peterborough PE7 8BE, United Kingdom.
Phone: 1733553303.
Website: tui.co.uk.
Specialties: Travel agency, Currency exchange service, Tour agency, Tour operator.
Other points of interest: Onsite services, Wheelchair accessible entrance, Wheelchair accessible parking lot.
Opinions: This company has 128 reviews on Google My Business.
Average opinion: 4.1/5.

Location of TUI Serpentine Green

1733553303

TUI Serpentine Green is a well-known and helpful travel agency located in Peterborough, England. The agency is situated in the Serpentine Green Shopping Centre, specifically at The Serpentine Hampton, Peterborough PE7 8BE, United Kingdom. You can easily contact them at 1733553303 for any inquiries or visit their website at tui.co.uk for more information.

TUI Serpentine Green specializes in travel agency services, currency exchange, tour agency, and tour operations. With their expertise, customers can rely on them for all their travel needs. Moreover, the agency offers onsite services that make it convenient for customers to access their services. They also have a wheelchair-accessible entrance and parking lot, making it easy for people with disabilities to access their services.

According to Google My Business, TUI Serpentine Green has received 128 reviews, with an average rating of 4.1/5. This is a testament to the agency's commitment to providing excellent customer service. Many customers have praised the agency's knowledgeable and friendly staff, who go above and beyond to ensure that customers have a great experience.

If you are looking for a reliable and helpful travel agency, TUI Serpentine Green is an excellent choice. Their expertise in travel agency services, currency exchange, tour agency, and tour operations make them an ideal partner for all your travel needs. With their onsite services, wheelchair-accessible entrance and parking lot, and excellent customer reviews, you can be assured of a positive experience.

Reviews of TUI Serpentine Green

Eleanor Baxter

5/5

Popped into the store to book a holiday at the weekend. All of the staff were amazing and so helpful. Had no idea where I wanted to go, but they found the perfect holiday at the right price - they even sorted my travel insurance and car parking for me! Can relax knowing everything is sorted, and will definitely be back for currency nearer the time. Thank you again, will never book anywhere else!

Vicky Hutchings

5/5

My husband and I went into the store last weekend. We were seen by a lady called Kaylie. We were interested in booking a cruise as we have never been on one before. Kaylie went through everything with us and was very thorough. Another colleague joined to assist with our questions and with the booking. We were very impressed and satisfied with the service.

James Bice

1/5

We booked a flight with Tui Airways to return home from Mallorca- the flight itself was fine but it was delayed and, as a result, we incurred a small additional travel cost.

On return, I emailed Tui and asked that they agreed- so far, so good! Their email said they would send another communication with a link to provide payment details to receive the refund but, 10 days later, nothing had arrived.

I have now engaged with Tui three times on webchat (it appears impossible to move beyond their automated service on the phone) and each time I'm told the matter has been escalated and that someone will be in touch within 7 days. Each time, this has not happened.

I have now had enough of chasing so have decided to leave a review instead- the amount of money involved is trivial but the service is appalling and the responses plainly dishonest when clearly no follow up activity is taking place - I will certainly be avoiding using them again.

John Duffy

1/5

When entering the store the lady at the back of the store politely said 1 minute I’m on the phone I will be straight to you…

She finished the call pushed her chair to the travel money lady chatted for 3 minutes then went back to her desk typing on her keyboard and helping herself to sweets from her bag

Still we sat waiting in walks a lady who goes to the back of the store the same lady says are you ok I will be with you in a minute !! Into the shop walk in a couple who stand waiting.. the TUI lady proceeded to ignore us chat to the lady at the back of the store then walked straight pasted us to the other couple !!

This is now 25 minutes I asked the TUI lady excuse me we have been here 25 minutes after your just one minute she proceeded to look down at us and say yes how can I help we would like to book a holiday she asked do we have an appointment to which I replied no and she says well we can’t see you today just like that..
I apologised for being an inconvenience and stated nowhere does it say holidays by appointments only !!!

Avoid this place as all they are specialist’s in is RUDENESS

Joseph

5/5

Me and my friend booked a cruise here at the weekend, wasn’t sure what we wanted but she found us an amazing deal and we’re so excited!! Thanks guys

Megan

5/5

Called through to the customer service line and got put through to Joe at the tui Peterborough superstore. This young man was very professional and was able to answer all my questions. Nothing was too much trouble for him. Because of his friendly service I will definitely use this store to book my next holiday Joe is an asset to the company.

Steven J

5/5

I always use this store! I've dealt with Teresa, Nicola, Vicki, Becca and Joe - all of them have been brilliant. They really know their stuff and have made some amazing recommendations that I'd not considered before. Their knowledge is second to none! Thanks team - I'll be back in to see you for another trip soon!

Em Ty

5/5

Great service in store, myself and my partner were looking for something different , exciting , didn't disappoint. We now cannot wait to for out multi centre trip to Thailand...thank you so much.