TUI Holiday Store Kingston Park Newcastle - Newcastle upon Tyne

TUI Holiday Store Kingston Park Newcastle

The TUI Holiday Store located in Kingston Park, Newcastle, represents one of the leading travel agencies in the region. This store serves as a comprehensive hub for all holiday planning needs, offering a wide array of services tailored to both domestic and international travelers. It stands out as a prominent destination for those seeking assistance with vacation packages, flight arrangements, and related travel services.

Location and Facility

Situated at Unit B, TUI Holiday Store Kingston Park Newcastle, the store is conveniently located within the bustling Kingston Court Retail Park along Brunton Lane. This strategic placement makes it easily accessible to residents of Newcastle and surrounding areas. The full address is Kingston Court Retail Park, Brunton Lane, Newcastle upon Tyne NE3 2FP, United Kingdom. Its location within a retail park also suggests a potentially comfortable and non-intimidating environment for customers seeking travel advice and assistance.

Core Services Offered

The primary function of this establishment is its role as a travel agency and tour agency. Customers can expect to receive comprehensive holiday packages curated by the TUI brand, a major global player in the travel industry. Beyond package holidays, the store offers essential services such as currency exchange, providing travelers with the convenience of obtaining foreign currency before or after their trips.

As an official TUI Tour operator, the store is authorised to sell holidays directly under TUI's warranty policies. Furthermore, its operation as a currency exchange service point offers added value for customers needing foreign exchange during their travel planning or preparation phases.

Customer Experience and Convenience

One of the key differentiators for the TUI Holiday Store Kingston Park branch is the opportunity for customers to engage in direct, face-to-face consultations with travel advisors. This personal interaction is considered crucial for receiving tailored advice and addressing specific travel requirements. The store's focus appears to be on providing a complete customer service experience, including on-site support for any issues that may arise.

Customers are encouraged to visit the store for the advantage of personalised service and potentially resolving complex issues more effectively than through purely online channels. This approach is particularly beneficial for travellers with specific needs or concerns, such as families with young children or those requiring detailed assistance with flight arrangements.

TUI Brand Advantage

Operating under the well-established TUI brand offers customers a sense of security and reliability. The reputation of TUI as a major player in the global tourism sector provides a foundation of trust for travellers looking for structured holiday packages. The store benefits from TUI's extensive global network and experience in the travel industry.

Online Integration

While the store offers direct, personal assistance, it also integrates with the broader TUI online booking systems. Customers can explore holiday options and initiate bookings online, with the store serving as a physical point of presence for more complex inquiries or changes to existing plans. The official website, accessible via https://www.tui.co.uk/shop-finder/tui-holiday-store-kingston-park-newcastle-kingston-court-retail-park-b, provides detailed information about available holidays and store location.

Digital Presence and Customer Feedback

For digital inquiries or general information, customers can utilise the contact details provided, including the telephone number 1912493976. Online support channels may also be available through the TUI website. The store maintains a presence on Google My Business, where customer feedback is actively collected, providing potential visitors with insights into the typical customer experience.

Customer reviews consistently highlight the store's effective customer service. Feedback often mentions that while online bookings might present challenges, the physical store staff successfully address issues comprehensively. These positive experiences underscore the store's strength in providing personalised help. The store maintains an excellent average customer rating, reflecting high levels of satisfaction among those who utilise its services.

Planning Your Visit

For individuals planning a holiday or seeking travel assistance, the TUI Holiday Store Kingston Park Newcastle presents a viable option. Its location in Newcastle upon Tyne makes it accessible to a significant local population. Prospective customers are advised to consider booking certain aspects of their holidays directly through the store to benefit from in-depth consultation and guaranteed assistance.

It is recommended that travellers prepare specific questions or details about their preferred destinations in advance, particularly if they plan to seek detailed advice during their visit. While telephone or online support might sometimes be frustrating as reported in some reviews, visiting the store offers a direct channel to resolve queries effectively.

Overall, the TUI Holiday Store Kingston Park Newcastle combines the convenience of a physical travel agency with the resources of a major tour operator, providing a comprehensive service aimed at simplifying the holiday planning process and ensuring travellers receive appropriate support.

👍 Reviews of TUI Holiday Store Kingston Park Newcastle

Daryl B.

5/5

Booked a holiday online with TUI, they changed flight times which were far from ideal since we are flying with a 1 year old.

Ringing trying to sort it and got passed from pillar to post. We thought we were never going to use TUI again, that is until we went into the store at Kingston Park and met Mel. Mel sorted the job right out, she was absolutely fantastic. She could have palmed us off like everyone else did since she had to call the online team but she went above and beyond to help us out.

We wont be booking online again, we will only book going in store to see Mel!

John

5/5

Just booked a holiday with TUI Kingston park.
Sarah the young Lady that helped us was brilliant
So helpful and very knowledgeable.
Thank you John and Dee

Jamie S.

5/5

I called in to the Kingston park store upstairs in Next as I had a problem with baggage disappearing off my booking and it caused me a bit stress, the lady who helped me was straight on to it and printed me copies stating that I have the 20kg baggage. Service was great, very understanding and polite. If you ever have a problem call in to the store they are more than happy to help

Hetta G.

5/5

Great service, called into the branch for my currency. Everyone was really helpful and I will definitely book my next holiday in Kingston Park store.

Louise A.

5/5

Great to have a TUI on our doorstep, They were all Amazing staff, very helpful and kind.This made booking our holiday stress free and easy. Thanks to all the staff

Jordan W.

5/5

Kerry Ann was super amazing , the easiest holiday I’ve ever booked , would definitely recommend Kingston park TUI

John D.

5/5

I wld like to thank all the staff at tui Kingston park a massive thank you for all the help they gave us on picking our holiday and the time to explain everything we need to know especially kerry Ann thank you so much you were fantastic 👍

Michaela C.

5/5

What a lovely team! Kerry-Ann done an amazing job helping me - she was fast with a response and very caring.

Thank you 🙂