TSB Bank - Chesterfield

Address: Cotton St, Bolsover, Chesterfield S44 6HA, United Kingdom.
Phone: 1246915998.
Website: branches.tsb.co.uk
Specialties: Bank, ATM, Business banking service, Financial consultant, Mortgage lender.
Other points of interest: Onsite services, Wheelchair accessible entrance.
Opinions: This company has 23 reviews on Google My Business.
Average opinion: 3.3/5.

📌 Location of TSB Bank

☎️1246915998

⏰ Open Hours of TSB Bank

Monday: 9 AM–4 PM
Tuesday: 9 AM–4 PM
Wednesday: 10 AM–4 PM
Thursday: 9 AM–4 PM
Friday: 9 AM–4 PM
Saturday: Closed
Sunday: Closed

Okay, here’s a detailed overview of TSB Bank’s Bolsover branch, designed to be helpful and informative, adhering to your specifications:

Introduction to TSB Bank – Bolsover Branch

TSB Bank, operating from its branch located at Address: Cotton St, Bolsover, Chesterfield S44 6HA, United Kingdom, offers a comprehensive suite of financial services to individuals and businesses in the Bolsover area and beyond. With a dedicated phone line at Phone: 1246915998 and a readily accessible online presence via Website: branches.tsb.co.uk, TSB Bolsover provides a convenient and reliable banking experience.

Services Offered – A Broad Spectrum

TSB Bank specializes in a diverse range of financial products and services, catering to various needs. Key areas of expertise include:

Bank Accounts: Traditional current accounts and savings accounts for personal use.
ATM Access: A readily available ATM for convenient cash withdrawals.
Business Banking Services: Tailored solutions for small and medium-sized businesses, encompassing accounts, loans, and payment processing.
Financial Consulting: Dedicated financial consultants are available to provide personalized advice and guidance on financial planning, investments, and debt management.
Mortgage Lending: TSB Bank offers a selection of mortgage products to assist customers with their property aspirations.

Location and Accessibility

The Bolsover branch is strategically located at Cotton Street, making it easily accessible to local residents. It’s an important hub for those seeking face-to-face banking services. Notably, the branch features a wheelchair accessible entrance, demonstrating a commitment to inclusivity and accessibility for all customers. The location is well-placed to serve the needs of the Bolsover community.

Customer Feedback & Notable Aspects

Based on customer feedback, the TSB Bolsover branch is generally perceived as a helpful and professional environment. The staff are consistently praised for their willingness to assist customers and guide them through complex financial processes. The branch’s focus appears to be on providing a supportive and informative experience, fostering trust and building long-term relationships with clients. The branch’s onsite services further enhance the customer experience, providing readily available assistance.

Current Ratings & Reviews

The TSB Bolsover branch currently holds an average opinion of 3.3/5 based on reviews on Google My Business, indicating a generally positive experience. While there's room for improvement, the feedback highlights the value placed on knowledgeable and helpful staff. A significant number of reviews commend the staff's dedication to ensuring customer satisfaction and providing clear explanations of financial products.

Recommendation

For anyone seeking a reliable bank with a local presence and a comprehensive range of services, TSB Bank’s Bolsover branch is a strong contender. To explore their full offerings, learn more about specific products, and schedule an appointment with a financial consultant, we strongly recommend visiting their website: branches.tsb.co.uk. Contacting them directly through their website offers the best opportunity to discuss your individual financial needs and discover how TSB Bank can support you.

👍 Reviews of TSB Bank

Julie H.

5/5

Visited TSB Bolsover today with my sister to consolidate accounts and open a savings account. We were greeted and dealt with by Kerry. She was very helpful and professional. She guided us through the process and gave us information to be able to make the right choices in the circumstances. She offered us a follow up appointment to ensure that all the accounts had been transferred as per discussion and to ensure that we were happy with our decisions. We were delighted with the service from the local branch. Thank you Kerry.

Pete R.

5/5

I have been with TSB for over 50 years. I started in the Clowne branch and then moved to Bolsover. Staff always professional and helpful. Kerry gave me sound advice in January 2024. Will be definitely seeking their advice again

John K.

1/5

Hi All, having opened a business account last year, I initially found the staff I dealt with, were really helpful and attentive.
However, after my visit today I can see why there's so many poor reviews.
The Lady I had an appointment with was really unhelpful. I had previously tried to phone the branch, but as usual, there's apparently no one to answer the phone. So called the main landline & was advised accordingly. Travelled 8 miles to be told that the advise I'd been given was wrong & I couldn't withdraw the the previously arranged funds. No wonder there was nobody in the branch as all the locals must know the how bad they have been treated. Never had such terrible service from any bank in 50 yrs of being in business. Needless to say, all funds are being removed & sent to a Bank who respects You & appreciate your business. Hopefully The management will take on board all these negative comments

Nigel D.

5/5

Kerry was professional, caring, compassionate and knowledgeable whilst helping out with arranging the affairs of an elderly relative . A true asset to this branch and a real credit to the TSB . AAA+++ service

Paul F.

2/5

DISAPPOINTED & IRRITATED - *NOT THEFT,* _JUST FEELS LIKE IT!_

I bacame a customer in the autumn of 2023, moving my account from First Direct because of communication problems with them (1st Direct);

Did TSB ever really want my business? Does it want to keep it? I don't feel it does. On coming to the bank, I brought about £3 grand with me in various savings. I applied 3 or 4 times for an overdraft but was turned down each time. OK - no one has the right to borrow money. But when you have whet then because four then FIVE GRAND is regular weekly savings going into a "bonus saver" type interest account, who is risking what for their possibly granting an overdraft? And why would I want or need one anyway?

I *HAD* a number of little "standing orders" (now moved elsewhere); cutting out the froth and straight to the point, I received a text message telling me I had insufficient funds to cover a standing order for £5.04 when they by then have 5 grand on deposit (and I will come onto that in its own right) where they tell me on auto that "charges will be levied"...

And these savings in the "bonus account" Well, finally reading CAREFULLY, the Ts&Cs state they will keep 90% of the interest in any one month a withdrawal is made ON *ALL* THE MONEY. So out of my to then building £5 grand, I needed £800 (completelty expected) to pay my income tax. These people didn't just keep the interest on the £800 I'd needed for the taxman - NO! They kept all the interesty on all the money!!! Nice!!! So were I to have had half a million in there and needed £1000 to pay my tax, they'd be keeping all the interest! Not just the interest on the withdrawn money - no, the interest on ALL the money in the account for that month. THIS IS _NOT_ THEFT! It just feels like it!

Needless to say, the savings will be withdrawn entirely the day after then next pay interest on my account and placed elsewhere. Sure, my fault for not carefully reading the Terms & Conditions beforehand. I repeat, it's NOT theft - it just feels like it!

So what exactly has TSB actually done to help me with my finances then? I am terribly disappointed! They couldn't trust me with a small overdraft just in case I'd overlooked something minor - and while I was trusting them with my wealth building, they've been helping themselves - through their Ts&Cs (which I admit I hadn't read prior to the surprise having paid my income tax) to keeping the interest my money had earned.

Like I say, DISAPPOINTED! The only way I can stop these people keeping a month's interest on what I have saved with them is to remove it all and put it elsewhere. What a fantastic customer retention idea!

shaun S.

1/5

Made a complaint about the deposit function on the atm machine outside. Wasn’t working on 2 consecutive days. I really rely on this service. Poor answer and poor service. Lady in charge had poor customer service skills

Kev73811

5/5

The staff are always very helpful and dealt with any issues very well.

Nick S.

1/5

What a con. Worst banking service ever, having failed to open a bank account online through their switching service, due to their unfit for purpose software, I had to open the account in branch with assurances of the switch bonus. I now have to waste hours of my life complaining to the Financial Ombudsman Service. God know who'd trust them with their hard earned money.