Travel House UK - London

Address: 10-11 Percy St, London W1T 1DN, United Kingdom.
Phone: 2071838841.
Website: travelhouseuk.co.uk.
Specialties: Travel agency.
Other points of interest: Online appointments, On-site services, Language assistance, Wheelchair-accessible entrance, Wheelchair-accessible seating, Wheelchair-accessible toilet, Gender-neutral toilets, LGBTQ+ friendly, Transgender safe space, Discounts for kids, Family discount, On-site parking, Paid parking lot, Paid street parking.
Opinions: This company has 2024 reviews on Google My Business.
Average opinion: 4.7/5.

Location of Travel House UK

2071838841

Travel House UK, located at Address: 10-11 Percy St, London W1T 1DN, United Kingdom, is a well-established travel agency that offers a wide range of services to make your travel experience smooth and enjoyable. With a phone number of 2071838841, you can easily contact them for any inquiries or assistance. Their website, travelhouseuk.co.uk, provides comprehensive information about their services, destinations, and packages.

One of the key features of Travel House UK is their online appointments, which allows you to schedule a consultation at your convenience. They also offer on-site services, including language assistance, wheelchair-accessible entrance, wheelchair-accessible seating, and wheelchair-accessible toilet, ensuring that all customers have a comfortable and inclusive experience. Additionally, they have gender-neutral toilets, making it a LGBTQ+ friendly and transgender safe space.

Travel House UK offers discounts for kids and family discounts, making it an excellent choice for families looking to travel together. They also have on-site parking, a paid parking lot, and paid street parking available for customers.

With 2024 reviews on Google My Business, Travel House UK has an impressive average opinion of 4.7/5. Customers have praised their knowledgeable and friendly staff, reasonable prices, and excellent customer service.

Reviews of Travel House UK

Sylvia Kokota

5/5

I have been looking for a ticket for the past 5 months and have been speaking to Gordon. He did not mind how many times I would ask for anything . He would still respond kindly and professionally. He is good at what he does, very helpful . Thank you for helping me Gordon. I appreciate all you did.

Grant Hibberd

5/5

I had an amazing experience booking my airline tickets with Jamal Woods at Travel House UK. Jamal was incredibly helpful, professional, and made the whole process easy and stress-free. Highly recommend their service for anyone looking for smooth and efficient travel arrangements.

CYRIL NWOGU

5/5

Fantastic and articulated to clients information request. Able to provide options for clients to make a choice. Supportive and timely on their service. Thanks .keep the good work/service going!

Abidemi Adebambo

5/5

I had a great experience dealing with Travel house UK. Their customer service is so excellent. Diana Carey is an excellent and supportive staff who took time to attend to all my needs. This is the second time am dealing with her. She provided me a fantastic service and she was very patient and honest while dealing with me.
Thanks a lot @Diana, I extremely appreciate your service. Infact, you are the best.

nyasha jera

5/5

We have booked our tickets to Zimbabwe with Travel House a few times and they have never disappoint. We have always dealt with Adam, he is very professional, patient, understanding and he deserves more credit than I can give him. We will continue using Travel House and would recommend it to anyone.

Y A

1/5

I was serviced by Kevin Walsh, I agreed on the price £1325 and a deposit of £175. We agreed on instalments at this price
At no point was i told about the terms and conditions on the call. They were not stated over the phone or sent in writing by Kevin.

He insisted that I transferred the deposit over the phone and was told I would receive a confirmation email.

Upon receiving the conform email and noticing the price increase more than the £1325 agreed. When I raised this “he said you thought I knew the terms and conditions”. At no point did he state that there would be a price increase on our call. I should have been fully briefed on all options.

He booked 2 stops despite me mentioning I only wanted one

I felt coerced and manipulated, the product I was sold wasn’t what had been advertised to me. I was Miss sold a products and felt uneasy to continue with the purchase I told this to Kevin and he agreed to issue a refund.

Since then, I have spoken to Kevin on 2 separate occasions about this refund. He has given me conflicting information about the process of my refund. He initially said it would take 10days, on the next occasion he said 12 working days. (Which we have now exceeded)

On the last occasion Kevin said a refund had been received from the airline and was being processed.

After waiting 3weeks I contacted customer service about my refund. Only to be told my refund had been denied.

They failed to acknowledge that I had already made a payment before they send me the terms and conditions.

This further demonstrated the deceit, they never had any intention of issuing my refund and it was never processed. I was hoodwinked.

Both management and Kevin have avoided me since.

Rosario Olarte

5/5

I was referred by a friend Ms Gigi Galicia to Mr. Gordon Smith and she’s absolutely right. I found the service and response given by Mr. Gordon was beyond my expectations. He is simply brilliant. My emails were promptly responded. I highly recommend too . Thanks Mr. Gordon

Sandi Khumalo

5/5

Great and swift service. I’ve used travel house over 5 times now not just for me but for my parents as well. Incredibly quick and professional services. In particular I go through Gordon for all the tickets and he has always been adept and quick to respond. Overall great travel agency.