Travel Heights Ltd - London

Arun B.

Please don't book flights!!! - I made a flight booking from UK to India in Sept 2024. After one month, the agent called saying that the airline cancelled the tickets and promised full refund. Still waiting for refund!! This agent will simply spoil your vacations and waste your valuable time chasing them for refunds. How come UK Government allows such agents to do business in UK? Legal battle on its way!!

Eldaa K.

Company full off compulsive liars they constantly change their name to either Oliver, Tyler or Andrew. They were suppose to refund me back my ticket since 2021 then they said they will give me a voucher which was invalid.

I was then told I can book a flight whenever last year January 2022 I tried to book a flight they was giving me excuses. They insisted they would issue a refund but they never. It’s June 2024 I have been calling since and I’m always told some one will call me back.

It’s unfortunate that I’m a student who’s funding for my studies considering the tough economic/living you have swindled someone’s hard working money.

kuldeep S.

I am waiting for my resolution from last more than 1 month but they are just ignoring me.

I book a flight with them and my ticket was invalid at airport and airline didn't allow me to travel.

they took money from me but not paid to airline and share fake ticket with me.

I am taking followups on this from last 1.5 month almost but didn't get any response neither refund.

at airport as well I refer them them too airline and they didn't provide anything to airline as well.

they are very nice while taking payment but after the they are start ignoring and even harassing people by not providing resolution.

I would advised all to not to go through with them m giving them 1 rating as there is no option for Zero or minus.

all don't trust on them and book any tickets from them they will share fake tickets.

Yasmin R.

Company number displayed on the website- 13289756, the company is active but filed as dormant. A little worrying as they clearly are not dormant as still operating and taken my money! They are now trading illegally. Thankfully the money taken was just a deposit and not the full ticket price. They wouldn't provide a recipt for my payment as they said I would have recieved one through my merchant. Little weird, I didn't proceed with the rest of the payment and pretty glad I didn't, now seeing these reviews. I was also told if I didn't make final payment soon the flight taxes would increase. I went else where and saved £700!! Will try and get the deposit back from my credit card company.

ravindra M.

this is silly website....the prices shown doesn;t say any details of the ticket like how much luggage included, etc. When contacted to customer care, they give much higher price and say website tickets are gone and they have not updated website. This has happened over multiple times so please do not use them to book the tickets...its misguiding and untrue.

Paul D.

I feel I have to balance the other reviews. After booking with Travelheights I got seriously worried. I was told tickets would be with me a few hours after booking. I checked and checked. No tickets in my inbox or spam folder 12 hours later. I checked reviews and saw the Google reviews thinking I'd been scammed. Then I checked my other e-mail address and found the tickets had been sent, on time. The problem was that the e-mail address tied to my credit card was NOT the e-mail address we'd used during the booking. It seems the credit card e-mail address is the one that had to be used for security purposes. Problem solved and explained. Subsequently I had a question or two and Darry, the chap that handled the booking originally, got back to me within 30 minutes, by phone, to answer my queries. He couldn't have been faster or more helpful.

If you see problems about delays with refunds in the reviews here I'd ask you to consider they may have been during the Covid days where airlines were the hold-up, not travel agents. I'd also suggest you look at the other main review site for a more accurate and balanced view of this company.

Finally, I declare I have no interest in this company other than trying to give peace of mind to worried customers that have yet to fly. Certainly, with the booking I made (£5,000 pounds of Thai Airways flights), they did a great job.

Alayo O.

We bought tickets to travel to Nigeria in December from the agency but had to cancel when the UK Govt placed Nigeria in a red zone. They agreed to rebook our tickets and have been playing hide and seek with us since December. They are based in India and not the UK and are scammers. we paid over £3000 for the tickets as well.

Vinay V.

I would have given then -5 if there is an option. These guys post deals online, when we ring them to book the flight in. they will say the deal is over and they come up with a super deal which no where matches the deal we saw in website. I looked into a flight with a fair of 906GBP, I rang them they said the deal is over and gave me an unbeatable price for 2048GBP.