Travel Group - Hounslow

Samiullah E.

Avoid this travel company at any cost, you will be helpless when you book flight with them and once they have your money. Using cheap people with not having customers service skills talking and shouting on you and blaming you for no reason .My return flight was cancelled by the airline, when I phoned this company flight catchers aka Polani travel they offered me flight for 4 days later with no option of paid for the hotel, when I asked for refund they said we can only refund you £70-£80 on taxes that’s all. When I was buying my ticket I paid extra £100 for insurance to get help if the flight get cancelled or if I need to change my ticket on my return flight. Customer care member hasham told me that we do not sell flight insurance which is another lie.£100 got wasted. Completely was of time and money.. will never ever use this company and I will tell my friends and family not to use them too.

Kam M.

Unbelievable poor customer care - do not pass the relevant information on. Once they have your money they could not care less. Our return flight was cancelled without any information being passed and they issued a refund of £24.00 from a £1400 ticket, this was all despite taking advice from an agent pre- travel.
Not one apology not one adequate response but very quick to take your money.
AVOID at all costs
I wouldn’t even give them one star - appalling service.

Sitsope G.

AVOID AVOID AVOID!! Turkish airlines cancelled my flight in June they said to contact the airlines and rightfully the airline said to go through travel agent. After weeks of numerous calls and e-mails advising 6-8 weeks of potential refund 20 weeks later I was emailed only to have been advised the airline will not refund me as I didn't take the return flight! Absolutely ridiculous seen as they cancelled the flight with no alternative! So please tell me how to take a return flight when I'm not in the country, By no fault of my own! Flightcathers aka Polani travel are scam artists the communication is disgusting! Still waiting for my refund but going to take it further!

Dan N.

Don't be fooled by the fake 5 star reviews on here. Polani Travel (AKA. Flightcatchers) is a scam operation. They draw you in by undercutting the airlines' own prices by £10, and then make it up on the back end with extortionate and opaque fees, which can run into the hundreds of pounds.

In my particular case, I paid £603 for a return flight, used the outbound leg, and then paid them an extra £145 to change the date of the return leg (even though the airline advertised free changes and there was no difference in fare between the original date and new date). My new return flight was then cancelled by the airline and I was offered an open ticket or refund.

The open ticket can only departure from the same airport as the cancelled flight, which is absolutely useless because I already paid £590 for a one-way ticket with another airline to get me home.

I opted for the refund instead, to which Polani are estimating will be around £95-115. So they are refusing to refund the £145 I paid for the change that never happened, and will only refund a fraction of the amount paid for the ticket. They are unwilling to disclose how much of a fee they are taking from the so-called refund, and the airline are also unwilling to disclose the amount they are refunding to Polani.

So to summarize, I have now spent a total of £1338 for a flight that should have cost £603... and they are offering me a refund of approx. £95-115, but I have to accept it before knowing what the exact amount will be!... and it will take several months to process.

The advisor at Polani is now unresponsive to emails and phone calls, so I have declined the refund, and I'm taking it up with Trading Standards instead... Not that anybody actually receives a refund from them anyway!

Frankly it's unbelievable that these fraudsters are still operating. I advise anyone in the same situation to take it up with the authorities, or they will continue to defraud people of their hard earned money as they have been for the last decade.

Kirsty B.

AVOID!!! I wish that I could give no stars as this company is a rip off merchant. Believe those bad reviews as they are true and we have found out the hard way. Booked flights to Turkey and back for my family including my parents as was treating my dad for a big birthday. Turkish Airlines have cancelled our flights and now Polani Travel aka Flightcatchers are refusing to process my refund unless we agree to a substantial admin fee which they are not entitled to charge as we did not cancel, the airline did! Turkish Airlines have confirmed that they should be charging anything! Absolutely disgusting, go elsewhere!

Saman S.

I bought a ticket from Sky Scanner Turkish airline and after 3 days they changed my flight to a different city because Turkish airline cancelled the flight to the city I wanted to go to and I asked for a refund and they said I had to pay £24 and I have to wait 4-7 weeks for my refund.I am still waiting and I didn’t get my refund back yet. I WOULD NOT RECOMMEND THIS .

Dave C.

Absolutely fraudulent company! Scam scam scam artists! I have now taken this up with my bank who will be investigating this company with trading standards.

I booked, however within 15 mins I realised I had made a mistake. I contacted their cancellations line who told me I was only liable for a partial refund due to their cancellation policy. I accepted this, and accepted their terms.

In contacting them they have now stated that I had not used their specific "please proceed" catchphrase; (despite them newly mentioning this). I have however got email proof of me accepting the cancellation fee and wanting to get the remaining refund....

They are now refusing to respond to anything....

ABSOLUTELY DISGUSTING that this can take place without retribution!

Tariq S.

They are cheap online but very greedy .once you buy your ticket they want to make money even if the airline cancels the flight and reschedule flight and is willing to do it free of charge. Customer service is next to nothing as when you call they are rude and the only thing on there mind is to get as much money out of you. Plz buy tickets direct from airline or proper travel agent. I bought 2 tickets from them and Saudi airline rescheduled the flight but they still charged me £50 each. Never ever again buy anything from them In my life