Travel Chapter - Bideford

Tracy Begley

Owners should be aware of just how Travel Chapter manage their properties. I recently returned from a three night break in Southwold and the level of cleanliness in the property was unacceptable. I alerted the company immediately on my return, with photographic evidence and five days later there has been no resolution. As a paying guest (£210 per night for a 2 bed property) you are expected to remove bed linen from beds and empty bins and even doing that they still don’t clean the property to an acceptable standard. Obviously this could impact on the owners future revenue if poor reviews lead to a decline in bookings

Keri Evans

I cannot recommend the St Ives Team at Travel Chapter high enough , led by Amanda the whole team are friendly supportive and get things done throughout the year to the highest standard always thinking first of our guests which we love .
Amanda has worked very hard this last year and as we build our business it is in partnership with a fantastic team of people who we trust and engage with so well . Thank you team so much . Mr & Mrs Evans

Nick Pye

Very unprofessional and poor company !
Please be warned that this company will take your money. No correspondence whatsoever up until I emailed them asking what do we do as regards the keys. Then two days before the holiday was due I receive a phone call saying I cannot go because it's been double booked. I own two companies and had to put a huge amount of planning in place to make this holiday happen. To make matters worse they say I will have to wait nearly a week to get a refund leaving me having to pay out once more to book somewhere else with another company. Before they claim this is a bogus review my booking reference is 3317113. The gentleman that telephoned me to break the bad news was both unprofessional and very uncaring and not at all concerned that I was going to warn others about this companies lack of care and poor performance. Holidaycottages.co.uk will never get another booking from myself again and everyone I come into contact with I will advise them also to stay clear also.

Pat Ashley

Stayed at the Waterloo Ilfracombe 28th June. 2weeks after travelling 285miles tv not working wifi not working no heating. Not very clean. Drain in walk in shower blocked. No cold water in other shower. 1star good beds.contacted tc. WAVERLEY NOT WATERLOO

Eric Dodd

The lettings company we used was taking over by Travel Chapter last year. The service and Account Management since the takeover has been pitiful. Staff are pleasant but not setup to succeed; inadequate training and enormous workloads - our Account Manager had a portfolio of over 170 properties. This suggests that Travel Chapter is financially focused rather than Customer Focused- a strange strategy in the leisure sector. Be afraid if your local, friendly agency is gobbled by the Travel Chapter monster!

Phil Hall

Absolutely atrocious for owners, hidden fees everywhere, commission taken is extortionate, perhaps would be acceptable if the service was good but it is not. OWNERS DO NOT USE. Why anyone would choose this sub standard service over Vrbo or Airbnb is beyond me.

For GUESTS reading this, your holiday property is probably on Airbnb or Vrbo and at a significantly cheaper price - avoid!

Noni Dewey

Not recommended for owners. I complained that their online platform does not take bookings from America and got this absurd response:

“At the time of sign up, I am not aware that you mentioned any requests to take bookings from America or indeed any other overseas country, and you did not request any data on how many overseas bookings we usually take. If you had specifically mentioned that you wanted bookings from US tourists, or that you wanted a lot of bookings from overseas visitors, it would have become a term of the Contract.”

To counter the fault in their own booking platform, TC will urge you to let them list your property on Airbnb.

Ian White

We have been very pleased with the service that Travel Chapter delivers to us as a property owner, not only from its HQ team but also locally via its property manager. We have had good feed back from our guests especially how they have been handled over the last twelve months with regard to either changing their booking, rolling it over one year to another, or getting refunds. The booking system is informative and seems easy to use and gives us reliable advice regarding future guests. The feedback has always been positive even to the extent that guests comment that the description of the property undersells what is actually delivered! However our view is that it is better for guests to be overwhelmed rather than underwhelmed! The financial information and advice given by Travel Chapter regarding financial assistance, marketing, and health and safety advice during the pandemic has been invaluable.