Trailfinders Solihull - Solihull

Sue Jackson

If you want to have a stress free holiday in far flung places use Trailfinders.
We have just returned from NZ and cannot praise our consultant Luke Snell enough.
From start to finish they couldn't have done more for us.
Their app is amazing.

Lee Croucher (Artic6)

This is a company that charges you excessive amounts for a holiday you could get cheaper if you do it yourself, then when you don’t take over inflated quotations because you found it cheaper elsewhere, they require you to pay £50 policy to get future quotations.

Why exactly would I go with Trailfinders when I can get everything exactly the same with other companies for cheaper prices, in some cases as much as over £800 difference, then when you asked you to justify the price increase, they give you a load of legal rubbish about how other customers have been happy with them, and they can’t competitively priced match due to a numerous number of reasons of excuses.

That’s a cup of coffee, do you get is not free, you’ve paid for that in the price of your holiday, also be careful where you get reviews from it is the one on the website only seems to allow positive reviews, which defeats the point of a review.

Is if you like paying over the odds for that, Human Touch, this is absolutely where you want to be going ?

Janet Cunningham

Excellent service I would certainly recommend. Our trip was sorted out for us quickly, professionally and at a good price. All of the staff are friendly, professional and knowledgeable, always happy to help and advise. A big thank you to Paul and Luke.

Fay Robinson

Edit - Reece from the branch called me to see if he could help. I went into the branch and he spent quite some time answeing my questions and running through everything I had been struggling with. He has really put my mind at rest now and I'm feeling much happier that I have everything sorted for my trip. Thank you Reece.

I spent a fortune (for me) booking flights through Trailfinders and bit by bit I'm discovering things I hadn't been told at the time if booking.
I finally got through on the phone to ask for help. The lady said uf I went in to the store they'd print the stuff I needed and help me out. They didn't and now I'm really stressing that there's stuff I've missed and I won't find out tillI get to the airport.
The woman in the shop wouldn't help me. They are just a reseller apparently.
Now I'm really worried and not at all relaxed or looking forward to my trip.

Anil Shani

RHys Morgan. He listen to complain turned a negative into a positive. Now all checked in the computers systems they do play up ! Question everything if in doughty . He made my made Bingo

Is

Myself and my partner went into the store today to book a holiday to Greece. We were greeted by Luke who went through the entire process with us- he was really helpful and super attentive.

Roger Mcphun

Fantastic service, very knowledgeable staff ,aways ready to help and give you nee ideas for your hols

Zoie Harper

Myself and my partner had planned to do a big travel trip 2 years back but obviously COVID put a stop to that - We were reluctant to use another travel agents as our previous travel company went into liquidation due to COVID so had to practically fight to get our money back. When we went into travelfinders initially to get a quote for our plans, they instantly put us at ease. We booked a complex itinerary with travel consultant Kelly who has been so lovely kind and patient throughout the process - she sat with us for a good 2 hours booking all of our flights and helping us decide how long to spend in each destination!
When we booked all of our flights we also booked a G adventures tour through Trailfinders which should have started in June. We then found out that annoyingly, G adventures cancelled all their June tours. I went into the Solihull branch where I asked another travel consultant to change the date of the tour to the one in July (It is a nightmare to get through to someone on the phone at Trailfinders as their phone line is always busy and after being put on hold for over an hour I had to go into the branch).
However, around 2 weeks before starting the tour whilst we were travelling, we then had an email from the branch to say a mistake has been made and they had never rebooked us onto the tour despite the fact I had confirmation from them to say they had definitely booked us on!
I asked to speak to a manager to get this resolved as we had planned our trip around this 30day tour around SE Asia.
To cut along story short, Rhys - a manager from the Solihull branch has been absolutely fantastic. We were unable to be booked onto the initial tour as it was fully booked and so was very tricky to find a similar tour in our time frame. He has bent over backwards trying to come up with a solution and we couldn't thank him enough. We understand mistakes happen and although it has been a really stressful and disheartening time for me and my partner as we didn't really know what we were going to do, Rhys has been there every step of the way - he has called us when he said he would, replied to our emails promptly and has restored our faith and trust in trailfinders ❤️