Trailfinders Manchester - Manchester

Sue Haworth

Called into the Deansgate, Manchester office Sunday 22.09.24. We were seen to by Paul Hills. We wanted to book a holiday to Thailand and Paul's knowledge was fantastic. We booked the holiday straight away. He couldn't have been more helpful. Thank you Paul.

barbara billington

Very helpful staff. They will do their best to book your bespoke holiday. This is the 3rd time in 3 years we have gone through them for our big holiday.

Sindy Stone

We recently booked a trip
To Vietnam with Trailfinders Manchester.. they were 5 star.. the places and hotels they recommended were fantastic, the transfers all worked very smoothly and the service was brilliant. Everytime we called , even if they were different agents, they were all really helpful. Would def use them again

Michael

Extremely disappointed and frankly annoyed at the service we received here today. Having used Trailfinders for our trip to California last year, which was excellent, we were very excited to come in and plan our trip to Australia for next January. All we really wanted today was some advice and guidance on planning our route as we knew we were too early for flight prices. Considering the fantastic service we received previously, we were confident that Trailfinders would be able to help us out again.

Unfortunately, this was not the case. We completely understand that not having the flights available can make things slightly more difficult, but as soon as we mentioned the dates to our agent, we felt that they instantly checked out and were not interested in helping us. We knew roughly the places we wanted to go to but having never been to Australia before we really needed some professional advice on figuring out the smaller details. From the moment we sat down, we were made to feel very unwelcome, uncomfortable and almost an inconvenience.

When we came in last year, we were also too early for the flights, but the agent we spoke with then was really helpful in planning our route, giving us advice and even offered to call us when the flights became available - which is all we really wanted this time. However, we felt that the agent we saw today was very dismissive and even negative towards us, which is the last thing I was expecting when we would be potentially spending thousands of pounds with yourselves. All in all we were sat at their desk for about 10 minutes before they ended the conversation by referring us to the brochure which we had already looked at before coming into the store. We left the store today feeling deflated and not full of the excitement you would expect to feel after discussing a trip of a lifetime. We will not be using you for this trip or any other trip in future.

Trudy Roberts

Wanted an old fashioned travel agent with humans. Opens Sunday too, was when we visited. Didn't book anything, but cert helpful and accommodating.

Ellis Barnett

Huw Williams was excellent. We told him what we wanted and he made recommendations and sorted out a very good package for us and gave us tips on saving money. 3 hours after leaving he phoned me to say he had got us seats together on all flights at no extra cost. Would highly recommend. Thanks Huw

Lisa Futia

Great service, even better holiday!
We booked our honeymoon to Thailand with James Firth at the Deansgate, Manchester branch, and from the first visit in branch all the way up to a check in call once we landed back from our holiday, we were looked after by James.
His recommendations of hotel, activities and the time he spent with us in branch, were a superb reflection on James and his professionalism. We will be using Trailfinders again!

Andrew Law

Always get great service and advice when visiting Trailfinders, much more than a travel agent. The travel consultants are knowledgeable and they have specialists for all parts of the world. Paul Hills has always given us great service, advice and works hard to ascertain exactly what you want, then finds the best options for you. My go to place for long haul travel.