Trailfinders Aberdeen - Aberdeen

Simone M.

I booked an appointment with Trailfinders Aberdeen to discuss options for a holiday next June. The agent was very pleasant. However, I was disappointed to learn Trailfinders doesn’t offer much in terms of apartments - it’s mainly hotels. Our preference has always been self catering and being a family of three, we always opt for an apartment as we enjoy the ‘freedom’ of being able to cook for ourselves. Perhaps Trailfinders could look to making this clearer when people are booking appointments to save disappointment and a £50 fee.

Update 04/04/25: One of the Regional Managers contacted me today to follow up on my review. We had a good discussion about my experience and I am very pleased with the outcome. I value the fact that someone contacted me and based on this, I will have no hesitation in using Trailfinders in future. Thank you very much 😊

Jemma L.

We booked our most recent holiday with Trailfinders in Aberdeen and were very impressed with the service we received.

We visited the Aberdeen Union Street branch and were welcomed by Lewis who took the time to get to know us and what we were looking for. We knew we wanted to go to Canada and do the Rockies but we didn’t know the best way of putting it together and if we could work a cruise to Alaska around it too but very quickly Lewis gave us some suggestions, he spent a lot of time tailoring a trip for us and took in to consideration everything we told him about places we wanted to visit and dates and also that we didn’t want to drive. After a few tweaks Lewis had put together a great itinerary and we promptly booked.

After booking we were given access to an app and constantly updated on our travel plans, it is a very useful tool and allows you to view your whole trip on the go without having to look for emails or paperwork, make payments, book excursions as well as up to date information on your destinations visa requirements and more. The attention to detail and personal touches set Trailfinders apart from any other travel agents we have used in the past.

We subsequently went on the trip, and everything was perfect, we had the time of our lives on a holiday that felt as though it had been tailored to our every need. The hotels were all perfectly situated, the transfers were excellent, and everything from beginning to end went smoothly. We will be booking with Trailfinders again and would recommend to anyone else considering.

Lindsay D.

Just the best when trying to book a trip. The staff are lovely, helpful and experienced and great at answering questions, of which there are many in these current climates. We have had to cancel 2 big trips and they sorted out the refund of flights etc. Wouldn't go anywhere else!

andrew C.

The price you got the flight for me to fly to Australia and the time and effort convinced me to travel with you again my only reason not to give you 5 stars is the fact you couldn't arrange my visa along with my ticket in the past I have travelled to many places and you arranged so this is the only thing you might think about in the future. Thank Andrew Carroll.

Arry

KLM to joburg cancelled as we checked in.Trailfinders did not assist and said we had to deal with rearranging ourselves.First time we used them and will be last

Jeanette D.

Excellent service. Lucy was so helpful. Found the perfect flights. Nothing was any trouble. Covid rules were carefully given. Definitely recommend

Iain C.

Great help and will go out of their way to help you. The guy Matt had really excellent knowledge off places all around the world literally. Warned us off places that would be bad weather in the summer, which I checked and he was right. Other local places we inquired with didn't even mention it. I would definitely recommend them and use them again in the future.

Kieran B.

They were incredible, helped us book our trip to Costa Rica, LA and San Francisco in it's entirety. Made us feel very relaxed about the whole thing and for an incredible price.