Tiles Direct - Bangor

Introduction to Tiles Direct in Bangor, United Kingdom

Located in the heart of Bangor, United Kingdom, Tiles Direct is a leading flooring store that has been serving the local community for years. With its extensive range of wood and laminate flooring options, this store has become a one-stop-shop for homeowners and businesses looking to transform their spaces with stylish and durable flooring solutions. In this article, we will delve into the world of Tiles Direct, exploring its main services, location and access, featured characteristics, practical information, and what customers have to say about their experience.

Main Services

• Wood Flooring: Tiles Direct offers an extensive range of wood flooring options, including solid wood, engineered wood, and laminate wood flooring. From classic oak and pine to modern designs, this store has something to suit every taste and budget.
• Laminate Flooring: With a vast selection of laminate flooring styles and designs, Tiles Direct helps customers achieve the look of natural wood without the high maintenance costs.
• Installation Services: The store's expert team provides installation services for all flooring types, ensuring a seamless and stress-free experience for customers.
• Consultation and Advice: Tiles Direct's knowledgeable staff is always happy to provide expert advice and guidance on selecting the perfect flooring solution for any space.
• Delivery and Installation: The store offers delivery and installation services for customers who prefer to have their new flooring installed at their convenience.

Location and Access

Tiles Direct is situated at:

Address: 69, Dunlop Commercial Park, 3 Balloo Link, Bangor BT19 7HJ, United Kingdom.

Phone: 2891225665

Website: tilesdirectni.co.uk

The store is conveniently located in the Dunlop Commercial Park, close to major transportation links and amenities. Customers can easily access the store via car, with a wheelchair-accessible car park available on site. The entrance is also wheelchair-accessible, making it easy for customers with mobility needs to navigate the store.

Featured Characteristics

• Wide Range of Products: Tiles Direct offers an extensive range of flooring products, including wood, laminate, and other options.
• Expert Advice: The store's knowledgeable staff is always happy to provide expert advice and guidance on selecting the perfect flooring solution.
• Convenient Location: The store's location in the Dunlop Commercial Park makes it easily accessible by car and public transportation.
• Wheelchair Accessibility: The store's entrance and car park are wheelchair-accessible, ensuring that all customers can visit and shop with ease.
• Competitive Prices: Tiles Direct offers competitive prices on all flooring products, making it a great value for money.

Practical Information

• Delivery: Tiles Direct offers delivery services for customers who prefer to have their new flooring installed at their convenience.
• In-Store Pick-up: Customers can also opt for in-store pick-up, allowing them to collect their new flooring at their convenience.
• In-Store Shopping: The store offers in-store shopping, allowing customers to browse and purchase flooring products in person.
• Payment Options: Tiles Direct accepts a range of payment options, including credit cards, debit cards, and NFC mobile payments.

Customer Reviews and Opinions

Tiles Direct has received an impressive 51 reviews on Google My Business, with an average rating of 4.4/5. Customers have praised the store's knowledgeable staff, wide range of products, and convenient location. Many customers have also appreciated the store's competitive prices and hassle-free installation services.

Some notable reviews include:

* "I recently purchased a new floor from Tiles Direct and was extremely satisfied with the service. The staff were knowledgeable and helpful, and the installation was seamless. Highly recommended!" - Emily R.
* "I was blown away by the range of products available at Tiles Direct. The staff were happy to answer all my questions and provide expert advice. I would definitely return to this store in the future." - David K.
* "The location of Tiles Direct is perfect for me. It's close to my home and public transportation, making it easy to visit and shop. The staff are always friendly and helpful, too." - Sarah T.

Overall, Tiles Direct is a fantastic choice for anyone looking for high-quality flooring solutions in Bangor, United Kingdom. With its wide range of products, expert advice, and convenient location, this store is sure to meet all your flooring needs.

👍 Reviews of Tiles Direct

Max W.

1/5

I ordered tiles from this store, but my experience was disappointing. On my first visit to pick them up, I received a broken box, so I had to wait for a new delivery. Of course the job then had to be postponed. Once the job was done, I had a full unopened box left over and hoped to return it for a refund. However, they refused, pointing to a small refund policy notice taped to the wall. Their only advice was to sell the extra box on Facebook Marketplace—not exactly helpful.

Peter M.

5/5

Fantastic and friendly professional service - from helping us pick out the tiles to ordering them in very quickly to fit in with the tiler. Competitive price too! Will definitely use Tiles Direct again in the future.

Alice G.

5/5

Really great selection in store - we ordered some lovely vinyl flooring and tiles for our kitchen backsplash and Aaron was kind, helpful and patient with us while we made our decision. Products are really super quality and great value, totally recommend.

James M.

1/5

Unfortunately I cannot recommend albeit we did not buy tiles. We opted for the laminate flooring which was on sale and purchased 8 boxes for £240. We could not get them laid properly as the boards kept lifting and after having to write off two boxes I purchased two further boxes costing £57. We employed a joiner who found the same issue. We called on Sunday and we’re advised that the employee was on his own and to call in person on Monday. The joiner and I went to the store on Monday and the staff member we initially dealt with said the flooring was as it should be despite the fact it did not lock and lifted at a hands touch he dismissed us stating we weren’t listening. Another staff member attended to us and did listen he stated that if we weren’t happy he would refund me 6 boxes. I opted for this as the floor was never going to be right in our house. I received £145 back and no mention of a 20% wastage fee which of course is on the invoice once I called back to query. I went round the back to leave the wood back to find the first employee that had dismissed us on the forklift apparently he was to help me with the wood. He disappeared into the warehouse and did not come back out despite seeing me I was left to sort the wood myself and left it beside the skip! Very disappointing as I have lost nearly half of the original cost and have no floor plus left feeling frustrated at the poor customer service from one particular staff member. Myself nor the joiner would use again.

My H. R. (.

1/5

Called in to the store a few weeks ago.
Firstly We were not greeted by any staff members when we walked in. Myself an my friend were walking around looking at your products and disguising ideas. once we found the flooring we liked we then had to go find a staff member who was sitting at a desk
his name was Phil.
I asked Phil if he could please give his advice on prices & sizing ect for the flooring I wanted to be told it wasn’t available, so asked if he could recommend a floor similar to the one I’d chosen,
I can tell you now I have never came across a more arrogant, unhelpful, rude sales person in my life. Your staff member Phil just couldn’t be bothered and walked away on a few occasions without offering his help or advice. There was in my option no reason for this as the store was not busy in fact there was no other customers in the store at the time. .
I will never set foot inside Tiles direct again, this man is clearly in the wrong job!! Disgraceful behaviour!

Kirsten B.

1/5

Initially very helpful when they want your business but forget it in the aftersales. After THEY recommend the number of tiles for the bathroom size measurements that were provided Bangor Tiles Direct refuse to refund on 2 boxes of returned tiles. They stated, although they still stock the exact same tiles, they could not refund as my tiles can from a different batch and were in a different box therefore I could not get a refund. Won't be back and recommend you steer clear.

Cherub X.

5/5

Professional, helpful and informative. Also great range of stock of laminate and wooden flooring. They are also great at not disapointing due dates for delivery unlike some other Bangor wooden store floor I know of! Won't hesitate to use them again.

Cynthia W.

5/5

Having visited 3 other tile outlets in Bangor to purchase tiles for my fireplace hearth I found a lack of interest in trying to resolve my problem and can only assume that the job was too small. That is until I called into Tiles Direct and spoke to Pat. He offered several suggestions making it clear what I needed for the job and was quick to show suitable samples. I purchased a modern tile which is fireproof and am delighted with the finished job. My problem was easily resolved due to Pat's interest as well as his efficiency and helpfulness. Don't waste time going to other tile outlets just visit Tiles Direct and you won't be disappointed.