Thornaby Station - Stockton-on-Tees

Thornaby Station Overview

Located at Railway Terrace, Thornaby, Stockton-on-Tees TS17 6AW, United Kingdom, Thornaby Station serves as a key transportation hub for the local community. With its contact number 1895272500, it's easily accessible for those planning their journeys. The station is particularly notable for its comprehensive services, especially its Train ticket office, which offers specialized assistance for travelers.

Facilities and Accessibility

For visitors requiring some assistance, Thornaby Station boasts several facilities ensuring an accessible and comfortable experience. Notably, there is a wheelchair accessible entrance and a wheelchair accessible parking lot, making it convenient for all passengers, including those with mobility challenges. The station also provides onboard services to cater to the needs of travelers throughout their journey.

Customer Service Highlights

Customer satisfaction is a top priority at Thornaby Station, as evidenced by the numerous positive reviews it has received on Google My Business. With an impressive average rating of 4.1/5 based on 385 reviews, travelers can expect a welcoming and helpful environment. One standout review highlights the exceptional service provided by a staff member who went above and beyond to assist with unforeseen travel disruptions, showcasing the station's commitment to customer care even in challenging circumstances.

Key Features for Visitors

• Train Ticket Office: Offers specialized assistance for booking and managing train tickets.
• Wheelchair Accessibility: Ensures that the station is accessible to individuals with mobility needs.
• Onsite Services: Provides additional convenience for passengers.
• Parking: Offers a designated parking area for those driving.

Getting

👍 Reviews of Thornaby Station

Kevin E.

5/5

It might be odd reviewing a railway station, but our exerience here was good. Delays meant we missed the last train to Whitby, but the chap in the ticket office rang control and got us a free taxi. No quibble, no stress, resolved in minutes. He's a small cog in a big machine, but he made our day and helped us immeasurably.

Jill B.

5/5

We turned up at Thornaby Station quite stressed from our journey of delayed trains from Crewe and temporary evacuation of passengers at Manchester Piccadilly Station.
We mentioned our plight to one of Ticketing Information Staff and have to say he was extremely helpful and went above and beyond to arrange our onward journey to Whitby for us (the delays and cancellations meant that the next train to Whitby would have been more than a 2 1/2 hr wait).
Unfortunately I didn't get his name but we were very grateful for his expertise and assistance and felt that we should acknowledge it by leaving this review😃

VOODOO S.

3/5

Very small train station 🚉. It's a lot better than the Stranraer station.

Brenda A. M.

5/5

I arrived and departed this station. There is an amply stocked small shop selling hot drinks and food and lots of inside seating. The train arrived on time with plenty of loud speaker norufications

Sharon E.

5/5

An off duty train staff person suggested change trains here instead of Middlesborough. No stairs. Thank you 😊

Chris P.

5/5

Plenty of parking great staff in the ticket office good access to the platforms because its an island there is no bridge. Plenty of

Dan

5/5

After using the facilities, i was stunned to find how clean and comfortable the toilets are. I would recommend for anyone visiting to use them
peace out

J G.

5/5

It is not the first time I've used this station car park and had train journeys. It is convenient and cheaper to park all day compared to most shopping car parks. It is located steps away from both platforms. Car park fees must be paid through the app.