The Tourism Marketing Agency Limited - Barry

Marcio F.

In January 2024, we made the decision to engage TMA by investing in their highest tier plan, anticipating a robust partnership aligned with their mission. Unfortunately, our experience highlighted severe operational deficiencies that undermined our expectations.

TMA's failure to establish a customer blueprint has proven to be a significant hurdle. In an age driven by collaborative tools like Trello, ClickUp, Jira and Slack, their reliance on outdated email correspondence has resulted in chaotic communication, often mixing multiple topics within a single thread. This disorganization makes it extremely challenging to track important information, requiring tedious reviews of past emails. With recent leadership changes, particularly following Chris's departure, we are skeptical about any potential improvements.

Our onboarding experience was further marred by the absence of our account manager during the initial session. While they assured us she would catch up, her subsequent responses indicated a troubling lack of efficiency and a disregard for our efforts. We later received a Google form to complete, which took more than two hours. Despite this effort, the account manager continued to email us with questions that we had already answered in the form, raising initial concerns about the organisation's efficiency.

Two months later, we embraced their social media package, optimistic for enhanced engagement. However, the social media specialist blatantly disregarded our explicit request for tailored content across platforms, instead opting to replicate the same material on FB, Instagram, and LinkedIn. This clear misalignment with our goals, coupled with low-quality content and excessive revisions, was profoundly disappointing. Consequently, we chose to terminate our SoMe partnership in June 2024.

Moreover, the challenges continued with the SEO team. After four months, the specialist was still unable to optimize our website's metadata and shockingly dismissed the relevance of “Alt-Text” for images. The PPC team's negligence, evidenced by their failure to access our Google account for four weeks during an active campaign, raises serious concerns. Any competent PPC specialist would have routinely consulted the account to gather data and refine the campaign. TMA's chronic delays in corrections—taking 3 to 4 weeks for new launches—highlight a troubling absence of project management.

It's evident that the owner's singular focus on acquiring new clients without investing in necessary resources has led to significant project delays, ranging from 3 to 6 weeks. This has left us feeling as though TMA's team is overwhelmed and unable to deliver on their promises.

We sincerely hope for a turnaround that prioritizes customer service, especially after our 8-month commitment to TMA.

Chris Torres CTA is: We only have 5 spots left; or its I only work with 10 customers, sign up now. The reality it is, that he onboarded as many as possible, and didn't care about deliverables, it was all about subscriptions paid to his bank account. See the screenshots attached.

James P.

I use Chris and the team to help market my food tour companies around the world. They are incredibly professional but also approachable and on hand all the time to explain the whats and whys to me.
Would highly recommend.

Finca L. M.

Thank you so much Chris for your emails and booklets full of good suggestions, marketing tips, new ideas and shared experiences, and all for free, in a very difficult moment. I really appreciate this! I definitely recommend you and your professional services

Carol E. H.

I just want to say thank you to the whole team at Tourism Marketing Agency for the huge milestone of launching my website, and thereby making a dream come true for me. The website is fantastic and I couldn't have made it this far without your help. Outstanding work and highly recommended.

Reinier V. D. M.

We have been with the Tourism Marketing Agency for a number of years and they have been excellent for our growth and results. Chris and his team deliver on every occasion, are always there when you need them and can help grow your business to the next level. Would highly recommend them.

michiel S.

TMA supported our WeVenture website built and delivered a great, very accessible and adjustable, website that helps us to flexibly respond to inquiries. The page structure also allows us to add different booking widgets for our different day & multi-day tour types. The full process was beyond pleasant and swift. I highly recommend working with TMA on your marketing services or answers your website needs. Thank you!

Joseph N.

Great job done by Chris and the rest of the team. They provide good professional advice and implement useful marketing strategies for our company. After a few months working together we increased our revenue. Wouldn't regret!

Alexi J.

Very professional, high-calibre and honest agency. Highly recommended for anyone in the tours & activities sector. The time I spent working with them was really transformational for my tours business. Big thanks to the team.