The Majestic - Great Yarmouth

Ann O.

I booked this hotel through Booking.com a few days ago. Booking was for two rooms for tonight. After a 2 HR drive this morning, we were just approaching Great Yarmouth when an agent from the hotel rang to say there had been a glitch in the system and they no longer had our rooms. I think it's highly likely that due to good weather, they sold our rooms for an inflated price. Despite being assured we would receive an immediate refund, a refund has not been processed. Impossible to get through to either hotel or their chain. Appalling service and will never use this hotel chain again.

Gina C.

For £23/ night you can't expect a great deal however the hotel provides good value for money. It's not necessarily somewhere I'd stay for a holiday (unless on a very tight budget) but for a convienient overnight stop it was perfect. Free parking out front, room was dated but functional. Shower was good, a little small but plenty of hot water and great pressure. Unmanned reception but codes for entry and room were sent to me promptly and it was self explanatory. Right on the front I even had a sea view (although the windows could do with a clean 🤣) room itself was clean and I had a fabulous night's sleep

Dez

The worst experience we've ever had. We arrived to dirty rooms with makeup stains on the bedding. The rooms had clearly not had a changeover. I went and told reception, she told me she'd go change the sheets (no apology) and to come back in 20 mins. We walked around outside and went back to our rooms to find the bedding had not been changed. So we went back to reception, but she was so rude and just kept repeating that she had changed them and was going to bed soon. After further inspection of the rooms and how truly filthy they were, and after realising one of the rooms didn't even lock, we asked for a refund. The receptionist got confrontational and we ended up leaving and going through booking.com for the refund. We were left looking for accommodation at 11pm after a 8 hour drive. I have never seen such filth in a hotel. So much dust, grime and mould with incredibly rude staff.

Amie B.

This hotel is a disgrace pleaseeee don't ever stay here myself and my partner was thrown out 9.30 at night because there was a leak in are room the management were sooo rude to us TV didn't work broken furniture disgusting still waiting for a refund as there trying to not refund me we had to pay for belongings reuind

Rebecca P.

Was due to stay here tonight, but at 4:30pm (check in was from 3pm) our booking was cancelled due to overbooking. We had driven 2.5 hours! Leaving myself (who is pregnant) and my husband without a place to stay tonight. Ended up in a camp site!

Darren B.

Stayed at the Majestic hotel 23rd Nov 2024. Before arrival I received a text with an entrance number and room number. Upon arrival the was no staff at the hotel. I eventually found my room. The room was disgusting. Stains all over the bedding, no mirror, no bin, no chair. Light switch to bathroom didn't work. The bed was a thin piece of memory foam on some wooden lats. When laying on the bed, you could feel every lat on you back. Was gonna complain at reception on way out but still no one about. On booking.com it also advertised bed and breakfast. The was no breakfast happing in this hotel! A prison cell would been cleaner

Mert G.

Don’t give them the 50 pound deposit they won’t give you back they will just say ohh you have been smoking in the room and I’m a non smoker and they said to me that I damage the door don’t use them

Hannah M.

Thought we would give this place a second chance due to the free parking and location. We wished we hadn’t . We were firstly put into room 38 which we soon discovered that when we flushed the toilet the bathroom floor filled up with toilet water . The curtains had what looked like poo stains on them , the shower curtain was an actual bedroom curtain not water proof at all . Dirty sock covering fire alarm also .
Anyways when we called the number given to us we was told someone was coming to fix the leak and they did not have any other rooms to move us to . A family member came to look at the leak , not a professional plumber and the water got faster and he called the owner and said the guests can not stay here . With that we was moved to room 16 .
On first glance the room looked much better and we thought that’s great , BUT the bed was rock hard on one side and soft and sloped on the other side , like they had literally stuck two mattresses together . The window had bird droppings on it , safety catch was broken. Shower curtain again was bedroom curtain . In between the bathroom tiles was full of so dirt so was the floor . Again no shower curtain but a bedroom curtain . TV didn’t work for more then 5 minutes , no mirror , no cups and one plug for fridge , microwave and kettle . The list goes on it’s honestly VILE and I would say not safe for families or single women staying there alone as outside was a constant stream of men hoovering.
Also the other side of the hotel has smashed windows and pigeons flying in and out .

Do waste your money