Stalbridge Post Office - Sturminster Newton

Luke H.

Woman behind counter said they cannot accept pre paid royal mail parcels which I know to be a lie. I will not be going there again. This seems to be a recurring problem at this post office from other reviews

Dinazz__

Post master is really good, helpfully with smile, he did exactly what i except. The old post office now had a Shop inside, you can buy stuff, buying News paper,…

Sarah H.

I went Into this post office to register my car disabled and I was met with a defiant shop keeper straight away. I had the correct documents as per the gov website and plus I had done this before. He said no you need a special certificate, I said I'm pretty sure you don't but I will just check Google and the gov we site agian before I leave which annoyed him even more. He said there not accurate and he wouldn't do it without a certificate. The volatile attitude was astonishing. So I said I would go to two other post offices to check even though he knew I knew he just couldn't be bothered to do it, was so clear as soon as I walked in. I went to a small post office and a main post office and they said there was no special certificate and it's completely obvious why he wouldn't do it because he wouldn't get anything from it as a small independent post office. Advice for the people working there would be If your choosing to work with the public smile at them and don't make up lies when someone has proof they have the right documents to register their car disabled, the other post offices said it was nonsense and you clearly couldn't be bothered as it wasn't going to benefit him. Looking at other reviews there seems to be a trend with your unpleasant attitude. My advice would be either change your harsh demeanor or pick a job not working with the public! Yours kindly S Hollingworth

M H.

Got an Amazon parcel delivered that was larger than what they wanted to receive (I had no idea there were restrictions on size, this is something they should take up with Amazon, not the client) and just got the worst customer service ever. The shopkeeper was rude and aggressive, and we will not be using this service/shop ever again.
This was a medium box with an airfryer inside, for context.

Tina H.

Fantastic service. I went with post on Saturday that needed to be posted Monday morning as I couldn't get there on Monday the owner was extremely helpful. We are lucky to have this place in stalbridge as they are open all hours when other places are closed. They work long hours and need to be appreciated more. Thank you for your kindness and great customer care. Always helpful and friendly.

Thomas L. C.

Owner is rude and can't be bothered to accept prepaid parcels ,makes up stuff like the parcel size is wrong even though i check it before hand ,went to marnhull post office with no problems straight after

Joseph M.

Refused to take return parcels as the post had already left. Needs to be more clear online I'd they can't hold items overnight. People work and are unable to go early morning. I went the next morning and was told we can do it this time only and that was first thing. Customer service is a joke, so rude!

Wing T.

They don’t even deserve one star!!! Worst experience and was treated badly in Stalbridge post office today. I went there to drop two parcels which I already paid postage and the Indian lady in the shop said they don’t take pre paid parcels and I can collect from home. I told her when I bought the postage, it said I can drop off in post office and I’m not at home all the time. She refused to take them so I left. Then I came back couple minutes later and lined up in the queue again. She saw me and told me right away to go because she won’t take pre paid parcel. I told her I am going to buy new postage for both parcels and she said she will not serve me. She tried to say I’m rude which in fact she was the rude one and she didn’t want to serve me in any way. I said “you are being lazy and rude” I asked her what’s her name so I can make an official complaint to post office and she said I can find on internet. They think they are the only post office in stalbridge so they can do anything to the customers. One of the customers told me to go because I hold up the line and she didn’t even know what’s going on. By the way their shop is horrendous. Dirty and filthy. Never go there again.

Update: confirmed with Royal Mail that Stalbridge post office cannot refuse drop and go parcel, and it’s also clearly says on their website drop & go is part of their service.