South West Motorhomes - Ilminster

Sarah C.

We have just got back from 10 days in Scotland we hired a 4 berth motorhome which was all ready to go with fuel. Water and gas beautifully clean . Could not fault the service from start to finish Alison is so helpful all the staff are friendly helpful and welcoming. We went on our way with cake. Milk and washing up liquid. Brilliant service we will definitely be hiring through them again . Many thanks for everything Sarah & Dave

David A.

We spent a week in one of their motorhomes in Scotland. It was a fun time despite the fridge not working properly and the TV not working. Not to mention, the bed was awful, and the mattress didn't even fit it properly, constantly sliding off the bed, and it was very uncomfortable. It's very thin and bad quality. There was a small crack in the bumper, which granted was our fault, but they've told us they have to replace the whole bumper costing £1300 or more! Which coincidentally was the deposit amount we paid. I guarantee if I go back and look in a couple months time it will just have duct tape on it like they do on this campers top corner and other campers in the yard I've seen.
The part of the bumper that is broken is the splitter at the bottom, and they've told us they have to replace the whole thing, which is total nonsense. The bumper splitter costs around £450 brand new, so apparently, it's costing around £900 for labour 😄 🤔
There was also a small crack they tried to blame us for, but the part was stuck in place with double-sided velcro, further proving that they just bodge the jobs with duct tape, etc..

Im not saying dont use this company, but be very careful if you decide to use this company to rent or buy. Make sure you check if everything is working properly as they don't care if it's not. The support numbers they give you are never answered as we tried 6 times to ask how to use the radio that we were unable to get working the whole week.

I attach a photo of one of their "repairs" they probably charged someone £1300 for.

sarah B.

What lovely friendly people. Couldn't do more to help.Allison and Jeff were nothing but friendly approachable and helpful. We started our holiday on a realy happy and welcoming experience. And we were sent off on our trip with a pint of milk and a lemon drizzle cake .and the van we hired did exactly what it says on tin..not a problem at all .

Keith T.

I ordered a few spare parts from Southwest Motorhomes and I unfortunately ordered the wrong seal for my Thetford toilet cassette. I called and left a message with reception (the parts dept. were busy) explaining the situation. I then received an email from Lucy (parts) explaining the part number I should have ordered, and she attached returns label. I returned the seal and was given a full refund. Excellent customer service for an issue that was essentially my mistake. Thank you Lucy.

Samantha H.

Having just rented the A72 6 berth motor home for the British Grand Prix from SouthWest Motor Homes I am just writing this review to say do not hesitate, from start to finish it was a great experience and it stood up well to the weather, thunder, lightning, rain and Sun. Thank you Alison for making the proses so easy and the cake and milk was a nice extra touch!

Sam C.

We had a van, Dethleff Trend for a 6 week trip through France and Spain. The van was ideal for our trip with a fixed island bed and comfortable lounge/dining area. The van was fully prepared with everything we needed for the trip including outside table and chairs. Alison, who we dealt with at SWMH, ensured everything was ready for the trip and was always ready to answer any queries. We would definitely use SWMHs again.

Heidi D.

Just bought our first campervan - a Dethleff Globetrail. We first met James back in October at the NEC show - super helpful and since made 2 trips to Southwest motorhomes. Every member of staff we have encountered has been brilliant and given freely of their experience and time - highly recommend - can’t wait to pick it up in a couple of weeks. Big shout out to Sarah and James thanks for your patience and answering all our crazy questions!

Ben J.

Friendly staff but let down by poor comms. Recently sold a campervan we had bought from them a few years back. Had to keep checking in for updates and once sold, the remaining balance was just sent to our account with no notification, break down of the sale etc. We'd agreed on a sales fee but they should at least send across a breakdown of the costs we spent on repairs, sales fee, etc