SkyWings Travel - London

Pravin R.

When we go in they keep giving different information every single time. I have had enough and they are a pain. When you try calling them they cut the call shamelessly and refuse to answer any queries adequately. DO NOT RECOMMEND. Very unhappy with the service. We called at 5:55 and they answered and then declined the call. Tried calling back straight away and refused to answer. It's embarrassing.

cammy S.

DO NOT BOOK WITH THIS COMPANY. They have scammed me, I booked a flight and then they called me trying to convince me to pay an extra £25 to change my flights if I need to. 24 hours later I got confirmation for my flight and conveniently for them it was a completely different flight to what I booked. When I called them to ask what’s happened a very rude lady told me it was my fault and I booked the wrong flight and I would now need to pay £150 to change the flight. I DO NOT RECOMMEND AT ALL.

Anita S.

Greedy people! If you want money beg for it don't steal it !! By begging you can definitely get some. It has been 2 months I haven't received my refund. It is frustrating l, they are just asking me to follow up after 15 Dec then 15 Jan and now end of Jan. I directly spoke to the airline they stated all the needful is done from their end and action may be pending travel agency

Ani

Don't bother with this company, you book a flight and they don't send you confirmation. When you talk to a representative they say don't worry about it as long as your money is pending you have got your flight. No confirmation a few days later only for them to say that flight has gone up by £150 and they need you to pay the difference as there is nothing they can do, constantly tried to upsell to me in customer services rather than actually solving the issue. They only care about about getting more money from you.

Satya S.

It was a mistake
Extremely Disappointed – Avoid This Platform

I booked a flight with this platform and paid an additional £25 to have the flexibility to make changes if needed. When I tried to prepone the flight, they made me book a new flight. Later, a month before my travel date, I attempted to postpone the flight, but they asked for double the actual price difference, claiming it was the airline's policy.

I have booked flights through other online platforms numerous times, and the only extra cost I’ve ever had to pay was the actual price difference—nothing more. Here, there was no mention of the ticket being "non-refundable," yet I only received 38% of what I paid.

I feel completely cheated and misled. I strongly recommend booking through other platforms to avoid such unfair policies and poor service. was very helpful with booking my flight ticket..

Thusitha S.

I bought 2 tickets from Sky wings for £828 per ticket. I spoke to an agent called Alex and he persuaded me to buy those tickets by saying last two tickets available on my selected flight.

Immediately I found out that Alex cheated me and sold the tickets at higher prices. I could have bought tickets for £774 per ticket. I called Alex within 30 minutes after buying my tickets, but no answer from Skywings. Then I sent an email with screen shots of reduced price tickets on both airline and Skywings sites. But I haven’t received any reply from Alex or Sky wings customer service. I sent 5 emails. But no reply yet. I called airline and they confirmed me that they have plenty of tickets available for my selected days.

Today I called Sky wings customer service and informed about my frustration to one of their customer service agents. The agent advised me that Alex would call me in half an hour. I waited for 2 hours. But not received any call back. Then I called again at 1pm. Sky wings agents put me on hold and cut the line. Again I called 4 times. But no answer. Then I called from another phone number. Skywings agent answered the phone within 2 rings. He promised me that Alex would call me soon as he starts work at 2pm. I checked the prices again on Sky wings site. It has been reduced to £664 per tickets. I lost about £300 within 12 hours. I called them within half an hour. But no answer.
Alex called me at 2.30pm. I tried to explain him about everything. But he didn’t want to help me at all. Alex tried to explain thousands of their rules and regulations which is not relevant to my situation. I called them within half an hour. He cheated me by telling the lies about availability of tickets. Otherwise I wouldn’t buy those tickets in a hurry. Finally Alex put me on hold several times and gave me only £50 discount. I lost £284 and received an awful customer service. This is not acceptable at all. I’m a loyal Sky wings customer for many years and I recommended them for my friends and family. I decided that I never buy tickets from Skywings again and also would not recommend them to anyone in future.

Tom H.

Bought a flight, did not receive any confirmation then got a call to say it had gone up by near £200 and I would be responsible for the different - also then tried to upsell me baggage for £140, which is free through the airline im flying with. Wish i'd read these reviews first. Awful company

Karan R.

I'd give this company a negative rating.
I'll explain what has happened.
I have never used this company ever, however an agent from this company (Anna) not the real name as later found called me pretending to be my travel agency agent.

She, this company, not only lied that my return flight is cancelled but stole/scammed £2900 from me and sent me fake emails confirming payment and also change of flights for the cancelled flight. However, they infact cancelled my return flight as there was no issue.

Upon calling the company, Harris, Aruna - the latter who's the manager said they provided me service and charged £2900 for it.

I've got all the evidence of this scam and the lies from this company however even Natwest Bank with whom this company has their account refused to help or see the clear evidence that I as customer has been scammed by this company.

Instead of freezing this business/scammers bank account and sharing with Police to investigate, Natwest Bank fraudulently and without any care for me have mentioned its a buyer seller dispute.

To add insult to injury Aruna was so confident and even told me, call the police and Sky Wings don't care as police won't do anything.

This demonstrates how confidently the scammers are operating on our london high street and the UK Banks, police are doing nothing.

I've had to pay £800 to rebook my return flight.

I hope whoever has been affected by this company report this to Action Fraud UK and all relevant organisations to shut this scamming business.

If anyone has ideas to help me please message me.

STAY AWAY FROM THIS BUSINESS/SCAMMERS!