Simply Owners Ltd - Mansfield

Claire G.

Poor customer service and unreliable review system - After returning from our holiday, I reached out to Simply Owners to ask why I hadn’t received a link to leave a review. Shockingly, I was told I needed to contact the owner to request a review link! Unsurprisingly, I have had no response from her.
This absurd process raises serious questions about the transparency and reliability of their review system. I emailed Simply Owners on the 24th of June to ask what I should do since the owner hadn’t replied, and have yet to receive a response from them either. This lack of response and accountability is unacceptable.
Customers deserve to know about other guests' experiences, but it seems Simply Owners' policies protect negligent owners, giving them no incentive to improve. Their claim of having a rigorous quality control system is a complete joke and doesn’t align with my experience at all.
Given these issues, I cannot recommend Simply Owners. The lack of a straightforward review process and the poor condition of the property we rented were major disappointments. Future customers should be extremely cautious and consider other platforms with more transparent and user-friendly review systems.

Tony M.

As soon as I heard about the new Simply Owners website I was happy to put my two Lake District lodges with them and I haven't been disappointed. I have received numerous enquiries and bookings on a regular basis so am very happy to write a very positive review. Having been with the old Owners Direct website for many years like many owners, I was very unhappy when they became part of the huge HomeAway group and introduced a booking fee and made it obligatory for them to collect deposits and payments. Simply Owners staff are very professional and a joy to work with. They have successfully filled a gap in the rental market left by Owners Direct by providing exactly the service owners want for their holiday rental property.

Stuart J.

Have now been advertising using SimplyOwners for several years ( 5+?) ever since Expedia bought and ruined Owners Direct.

We have a lovely villa in Tuscany (P74236) which gets full occupancy through the summer every year (except the Covid years)... and we now have bookings from Germany, Sweden.. and our first from Denmark in 2024. It has great reach.

The guests we get through SimplyOwners are all lovely!

Couldn't wish for better

Claudia (. C.

This company is OK. I did find a holiday eventually at a good price but it was very time consuming.

I have made several requests for them to update their site with settings to help close the net on holidays for the user. However, this has been nearly a year now and I've not seen these improvements.

As a family that have allergies, I requested the function of "pet free" be added. I didn't think this was a unreasonable request, as they currently have "pet friendly" feature. This seems to be a standard setting on most holiday rentals sites I've used.
I also asked for the feature for "car not needed". For example in the town, the holidaymaker can just park up at the property and do everything on foot. Close to amenities, away from from it all feature.

Again, I was told this was a valid point and it will be passed on. I've not seen these improvements, so I will not be using the company again. It takes way to long to filter down options for our needs.

The site is good for those who don't have needs we do.

Ella S.

Such a lovely "home from home" stay that is also dog friendly. Really beautiful views where we stayed in Kingswear, Devon, and the house was love too. Wendy was really helpful throughout our stay and we were provided with useful recommendations. We'd definitely be back for a UK stay! Thank you

simon B.

Great site to work with and easy to operate. Found a beautiful villa called Casa Olival ID: 597398. The Villa was just as described on the site and had no concerns at all. Great location and just a short walk to the town. Owners were very friendly and communicated well with us from beginning to end. Will defo use the site again and also the stunning Villa. Thanks for a fabulous holiday and see you again soon. 👍😎

Ang R.

I found this site really easy to use. We where looking for a villa in cyprus and this site didn't disappoint, we found a perfect very private villa. The owners where quick to respond and very very helpful. The best holiday me and my husband have had for a long time. 💕

Carl G.

Great service, was nice to actually speak to someone who had my interests at heart. Unlike Owners Direct who dont seem to care about me as a customer anymore. I signed up the the free trial Simply Owners offered earlier in the year and after getting bookings I was happy to sign up. Even happier knowing they are very helpful and want me to succeed.