Scenic Luxury Cruises & Tours UK - Manchester

Emma G

Went onboard Scenic Spirit on the Mekong in November last year and had the most amazing time. The crew and the ship service was seamless, couldn’t fault it whatsoever. Would recommend it to anyone. Best cruises we’ve been on.

laura Coyne

I sailed on the Douro river recently and had an incredible experience. The crew were seamless and extremely knowledgeable about the area. Service was excellent! The included trips are extremely well thought out and gave a great insight into local life in the area. Food and drink were clearly high quality with lots of variety. In particular I mostly enjoyed the Portuguese themed evening. I would not hesitate to return with Scenic!

Martin Wallace

This is a company that seems initially to be very high class and indeed the cruise itself was great. However, be aware that once they have your money, they couldn't care less about whether everything went well. As soon as anything goes wrong, they disclaim any responsibility and blame everybody else for the problems. Our flight out to Budapest was cancelled and the "emergency" number I was given was closed and not open till 11am according to the recorded message. This despite the fact that I was calling them at 7.30am. Apparently, this was not their fault (!) and they felt that I should take it up with British Airways even though we had no dealings with them at all - Scenic chose to book our flight with them!!! They absolutely refused to offer us any compensation even though we effectively lost the first two days of our 15 day holiday. Appalling customer service compared with how wonderful they were up until the time they got my money. Be aware of this before you book with them!

Jonathan Emmott

What an amazing 9 days in South America! The destinations and excursions were spectacular; every member of staff was incredible, from the friendly hotel, bar and waiters, to the expert discovery team. Scenic Eclipse II was stunning and has absolutely everything you could ask for - our food on board was outstanding and the array of dining venues provided an amazing variety of options and styles to enjoy each day – Night Market was a particular highlight and something I’ll never forget. Scenic went above and beyond from start to finish, including an impromptu city tour of Lima on our final day before we departed on an evening flight. An unforgettable journey and we can’t wait for our next trip.

Richard Brierley

We had a fantastic experience sailing down the Seine on the Scenic Gem. The facilities on board the ship were second to none and the staff could not have been more accommodating. That, combined with the phenomenal food and excellent excursions made for a superb trip! Thank you, Scenic!

Mike Stevens

DISGUSTING TREATMENT! After three days into the cruise we were given less than half a days notice to pack up and change boats. The excuse was that the the water level was too low to operate the locks. Apparently we were told this was a well known situation that Scenic were familiar with but one that caused utter chaos. We were ‘bussed’ on an elderly coach for some three hours without refreshment to another boat that was of far lesser quality than the one we left. It was moored (hidden) in a stagnant part of the river that was a haven for mosquitos. We had to carry luggage without assistance some distance in undergrowth and dusty paths to reach the boat which although described as being identical to our previous boat - was missing a swimming pool! (and much more). The restaurant had the crackpot method of taking all the passengers orders before a single meal left the kitchen - and even then they got the orders wrong. Generally the waiting-on staff deserved applause for the way they managed to avoid doing their job - which it seemed they didn’t like! The bar staff appeared to resent customers and were unfamiliar with the variety of stock available. When we requested hot drinks whilst on the upper deck, we were told to go to a lower deck and serve ourselves 5 Star? - nearer 2 Spanner’s! Altogether an expensive and disappointing trip with Scenic who provided far less than promised. There’s so much more that we and many fellow passengers could criticise - and we’ll spread the word, but sufficient to say we’ll never travel Scenic again.

M & A Stevens

Colin Downing

We sailed down the Danube in July it really was superb. Gorgeous modern ship and just like a floating five star hotel. Everything really was included - all our excursions, tips, meals and the finest wines & beers. The food and dining options were first class too.

Shirley Gale

Had a dreadful river cruise down Danube with Emerald. Just trying to get compensation through Courts. Scenic have defended our claim but have given details of a different claim in the name of a Mr. Prosser. How bad is that? Data Protection - they obviously don't know the meaning of the word. I now know all about Mr. Prosser's problems with this Company.
Have tried every phone number I can find for Scenic or Emerald, even our Tour Operator has tried, but none of the phone numbers are connecting. Are they still operating? Be careful!!!! The date of this review is 14th December 2018.