Rowlands Pharmacy Newport On Tay - Fife

Paula B.

Very helpful staff, I went in 10mins before closing as I needed an item through Pharmacy First. The lady who served me could not have been more helpful and reassuring.

Callum P.

The staff and pharmacist whom I spoke with were helpful and welcoming. They were very diligent about making sure my prescription was correct, and when I asked about a certain product they couldn't have been more helpful in making sure I selected the correct thing.

This pharmacy has had its share of ups and downs, but my recent visits for repeat prescriptions have been pleasant and painless, which is always a bonus where healing is concerned!

Gregor S.

horrendous service nowadays. Used to be a brilliant chemists where staff were friendly and helpful. Now staff walk around like lifeless zombies and couldn't give a toss of helping customers. they could provide the same service and safe some cash by hiring gerbils to run the place.

Simon G.

Very poor service today. Dropped in to buy some paracetamol. Two people in the queue ahead of me. There were four or five staff in the shop, but only one serving, who was having problems with the first customer’s prescription. More than ten minutes later, we were all still waiting. The other staff showed no interest in serving anyone and did not appear to be particularly busy doing anything. Even if they were, surely customer service should come first.Left in disgust and bought the paracetamol at Spar, who could teach the Pharmacy staff a thing or two about how to treat customers.

Scott H.

I have always found the staff very helpful and friendly. You can always see the staff working away in the back so they're clearly doing what they can with the high volume of customers in such a small place, so I don't mind waiting the odd 5 mins for a prescription

Helen H.

The staff at this pharmacy are really friendly, efficient, and helpful. The pharmacist I saw today went out of her way to help me. Just note that they have a lunch break between 13:00-14:00, which hasn't yet been updated on Google. it is on the door and their website though.

Dave

This chemist used to be a good chemist. not accepting prescriptions because 1 item out of stock even though they were 2 separate prescriptions not accepting any is a disgrace also putting notes on prescription bags telling customers they need a review is not on. doctors decide not chemist need to get this chemist sorted prescriptions going missing a total disgrace

Colin H.

I feel very sorry for the staff, as they are clearly trying to operate in a crisis situation, but the service is shocking. They have massively reduced their opening hours without telling anyone; the phone rings off the hook for hours on end before anyone answers it. Then when I arrived today to collect a prescription, the queue was massive and it took me about 30 mins to finally get inside the shop, only to witness the chaos that is in operation there ie staff frantically hunting high and low looking for meds, some meds had ran out or wasn't available, so people were being told they couldn't get their meds that day, and to come back another day. I'm sure the staff were doing their best and I'm sure this isn't their fault - I guess just another sign of the general collapse of our NHS and Welfare State in general. However, I will be changing to Leuchars Pharmacy.