Red Sea Holidays - Cambridge

Radu C.

I don't understand why the poor reviews... The second time we have booked our family holiday with this agent and we had a very good experience. Flights on time with TUI, representative in resort, hotel as described, and one of the cheapest options for Egypt. Keep up with the good work. Thank you, Red Sea Holidays, for 10 awesome days in the Makadi Bay area.

Lisa G.

It's a shame I have to submit one star because they deserve zero! We had a horrific experience booking with them from the flight to the hotel, it wasn't cheap at all and although it was supposed to be 5 stars in Hurghada, it wasn't more than 2. The flight was a disaster and the hotel facilities were shocking, from the maintenance to the food (which got us all sick). Their response to our complaint was a lengthy email which took 5 weeks to receive saying in short 'it is what it is'.

We will never use them again. Ever.

Dusty M.

We booked our honeymoon to the Grand Hotel in Sharm el Sheikh, This is supposed to be classed as a non smoking Hotel, However it is not, Everyone smokes where they want and even during the children's entertainment, The Hotel and its layout is Grand and most of the staff are very pleasant, by the way , The Entertainment is to 95% for other nationals and not British.
If your a smoker I would Highly recommend, but if not ... Do not set foot in this Hotel, Even the Management do not listen, I complained to Red Sea Holidays about this but was fobbed of with them saying Egypt is a third world country and they have different rules.. ok then advertise it as a smoking Hotel .

Kirsten S.

PLEASE AVOID AVOID AVOID!!!! Do not use this company!!! Terrible service!! Me and my partner went for a two week all inclusive holiday and left after 6 days due to poor food hygiene!!! Most of the guests were ill as could hear this through the walls !!! We were so ill that could not leave the room !!! Staff extremely rude !!! Could not get any medical help ! Waited 2 days for water to be brought to the room!! Customer service are horrific still in dispute since 2nd January. Even provided prescription and biopsy results and no compensation!!! Still waiting. Avoid at all costs !!!!

Jacqueline C.

The worse holiday I have ever been on lost my case had no clothes for the 14 days there none of the representatives were interested customer service absolutely discussing food was NOT great all the waiters and representatives were interested is getting money from you. The hotel was disgusting the bed pillows smelt of sweat and were yellow stained the room looked liked it had never been cleaned after last visits complained they changed the bedding but the smell was in the pillow and mattress and you could still smell it so I slept on a towel on top of the bed. Asked for a different room was not interested never go back there again. Put a complaint into Redsea on return not interested no clothes dirty rooms food disgusting.

Raymon H.

Very poor information about the various hotels and their amenities or lack of, plus the prices are much higher than those offered on the comparison sites. They try to push you to book the flights with them, don't. The hotels they offer are far from the best available, I have been to the Red Sea many times and I have never booked with them, I guess that says something. I immediately removed their app from my device because other companies offer better for less. The red sea area has many good hotels and competition is tough, however make sure you check all of the details across many sites, because they lie a lot.

Nick H.

Overall the holiday was average, the hotel was beautiful but the food wasn't great. The boat was amazing and the food was very good. We had 10 free excursions which were part of the package these were ok. There were additional excursions available which you had to pay for, we chose to go to Abu simbel and the light and sound show, they were overpriced for what they were and we later found out that the Germans on the ship paid £40 less than we did, we drove across the dessert for almost 6 hours visited the tomb for 1 hour and drove back across the dessert for 6 hours back to the boat, our tour guide for the week, was rude, aggressive and was only interested in taking you to his friends shops to buy spices etc, so he could get commission. On the whole a mediocre experience which won't be repeated

Jade L.

Fraudulent company, false advertise at it’s maximum. When you complain the hotel management agrees that the website has false advertisement and the facilities that are advertised are non-existent, they claim Egypt is all the same and although hotels are advertised as 4-5* to expect 1* which is actually not true if you book elsewhere Egypt is lovely and does have some amazing hotels just this company wants you to believe 1* service and facilities is the standard as that is all they provide.

Do not book a Red Sea holiday or hotel, you can find cheaper holidays with actual 4-5* hotels which are true to their description.