Raileasy - London

Address: Station Parade, 10 High St., London E11 1QF, United Kingdom.

Website: raileasy.co.uk
Specialties: Train ticket agency.
Other points of interest: Wheelchair-accessible entrance, Credit cards, Debit cards, NFC mobile payments, Credit cards, Paid street parking.
Opinions: This company has 23 reviews on Google My Business.
Average opinion: 3.1/5.

📌 Location of Raileasy

Raileasy Station Parade, 10 High St., London E11 1QF, United Kingdom

⏰ Open Hours of Raileasy

Monday: 9:30 am–5:30 pm
Tuesday: 9:30 am–5:30 pm
Wednesday: 9:30 am–5:30 pm
Thursday: 9:30 am–5:30 pm
Friday: 9:30 am–5:30 pm
Saturday: Closed
Sunday: Closed

Introducing Raileasy: Your Trusted Train Ticket Agency

Located in the heart of London at Station Parade, 10 High St., London E11 1QF, United Kingdom, Raileasy is a prominent train ticket agency that has been serving customers for many years. With a focus on providing affordable and convenient travel solutions, Raileasy has earned a reputation for excellence in the industry.

Specialties:

Train ticket agency

At Raileasy, customers can expect a wide range of services and features that cater to their needs. The agency offers a user-friendly website, raileasy.co.uk, where users can easily search, compare, and book train tickets for their desired destinations. The platform is designed to be intuitive and accessible, ensuring a smooth and hassle-free experience for all users.

One of the standout features of Raileasy is their innovative splitting algorithm, which allows customers to save money on their train tickets. By leveraging this technology, Raileasy enables passengers to travel more conveniently and at a lower cost than other traditional options. This has been a significant factor in attracting and retaining customers who are looking for value and flexibility in their rail travel.

In addition to their cutting-edge technology, Raileasy prides itself on providing exceptional customer service. The company has a strong presence on railukforums, where they actively engage with the community, addressing concerns, fixing bugs, and resolving fare errors within hours. This level of dedication to customer satisfaction has earned Raileasy a loyal following and a positive reputation within the rail travel industry.

Other points of interest:

Wheelchair-accessible entrance
Credit cards
Debit cards
NFC mobile payments
Paid street parking

With a 3.1/5 average opinion based on 23 reviews on Google My Business, Raileasy has demonstrated its commitment to providing a reliable and efficient service to its customers. Many reviewers have praised the company for its fantastic customer service and its ability to offer significant savings through its splitting algorithm. However, some users have noted that the website could be improved with better navigation and more intuitive search options.

Overall, Raileasy remains a well-respected and trusted name in the train ticket agency industry. With its innovative splitting algorithm, user-friendly website, and dedicated customer service, Raileasy continues to be a top choice for rail travelers seeking affordability, convenience, and reliability.

👍 Reviews of Raileasy

Peter K.

5/5

Fantastic little company. The savings they're able to offer via their splitting algorithm mean I'm able to travel significantly more than otherwise. Also fantastic customer service on the railukforums, where they often fix bugs or fares errors within hours.

Wendy M.

1/5

Dreadful. As a disabled person attending an urgent medical appointment in Durham I booked first class flexible return knowing I would probably be unwell and need a bit of wiggle room to catch my return train home the same day as the outward journey. Outward journey was fine, usual service, first class, no problem. Return journey was not. First it was the wrong service and only a third of it was first class, but ALL the tickets were invalid, having been dated not, as expected, to be used within one month of the outward journey but AFTER one month of the outward journey. No one noticed this until I was on the LNER trying to desperately find my way home. I was ejected from the LNER first class to stand in a corridor and charged again for the ticket for my trouble. I was then told to get off at Doncaster, find a ticket office and buy tickets for the remainder of my journey because they TOO were invalid (and, standard class, NOT the first class tickets I had requested and paid through the nose for). The journey took forever, standing, ill and alone on deserted stations waiting for trains. Trainsplit answered my emails, but when I complained officially via Consumer Rights, they denied responsibility and pointed to Raileasy as the new owners of Trainsplit - the company I bought my tickets from. The cunning way the tickets were dated gave no immediate clue of the problem UNTIL they were scanned onboard the train. My £142 journey ended up costing me double, plus the costs of chasing this up, and made a substantial dent in my physical well being. If you really want to use this company, you need to be completely aware that they WILL do this if they can get away with it, and have an encyclopedic knowledge of the Rail Ticketing Systems before you part with your cash.

Andrew M.

5/5

Booked a trip from Leeds to Cardiff recently and the price was very competitive. Unfortunately we couldn't make the journey as the trains were cancelled due to snow and ice. I messaged them and very quickly they refunded my full fare. Very impressed with them

Dan G.

1/5

This company are a joke, contact over 2 weeks given right information serval times ever attach proof. I'm still to add my Railcard.

From start not been disabled friendly or helpful.

Alan J.

1/5

I have used the Raileasy website a lot in the past with great success. But now, it doesn't like any of my browsers so I can't use it anymore 🙁

H B.

1/5

I just had to cancel an advance split ticket due to illness. They do not refund the "share of saving", whatever that means, and they also charge a £10 admin fee so in total I am left over £20 out of pocket despite the fact it's not my fault I am ill. Will not buy train tickets with them ever again

M S.

4/5

I ordered train tickets via the company’s website ‘trainsplit’ and I received an error message when collecting my tickets at the station before departure. I went to the ticket office who said the tickets were locked by the company I ordered the tickets through and the ticket office couldn’t help until the tickets were unlocked.
Whilst I would prefer this didn’t happen the customer service were able to sort out the problem and it was resolved in a few hours. Customer service are open mon-fri 9:30-5:30. If you have an issue outside of this time you may be in a bigger predicament. So I’d advise collecting tickets well before you need to travel.

Dom A.

1/5

Refused to communicate with me over a refund for over two weeks. They are using COVID as an excuse for not refunding my trip, despite DfT's COVID terms no longer being valid.

I quoted their own terms regarding refunds of Advanced tickets twice and neither time did the refunds department address it. I have been advised by two separate staff members over the phone to send my query onto a different email address (the first of which said that a refund should be possible). The first time, it just forwarded on to the same team I was emailing before. I emailed the second address last Wednesday and still haven't had a reply.

Also, be aware that they have MANY different websites offering the same service. I originally booked on Splitticketing.com, the team I first emailed were from Trainsplit.com and the parent company is Raileasy.

EDIT because of response from RailEasy: Hi Joe,

In my review, I referred to the terms and conditions that were sent to me on my booking. I know there is the Book with Confidence scheme, but your own terms say I should receive (at least) a partial refund for my amended trip. I bought this up twice, but neither time was it addressed, and it still hasn't been addressed by your reply.

As I said before, I made a journey from Folkestone > Nottingham, via Kettering and back on each booking.

Kind regards,
Dom