Plas y Brenin - National Outdoor Centre - Betws-y-Coed

Sanjay K.

Faultless stay with this hotel. The staff went the extra mile to ensure our stay was perfect and regularly checked if they could do more. This level of service is amazing to see and receive. I would have absolutely no objection in recommending to friends and family.

The rooms are decent and for the money you pay I would say good value

The bar area is really nice with a decent food menu.

Overall a great stay with this hotel

Cat L. S.

Check in was quick and efficient on arrival and clear instructions were given on how to find our room and fire evacuation procedures.
The room was very clean but very basic and tired.
We ate in the bar and whilst we had been told that they were short staffed, our meals took about half an hour to come and then the bottom of the lasagne was inedible as it was so burnt but I have to admit, we didn’t complain so they didn’t have the chance to do anything about this.
Back at the room, you could hear everyone coming and going, lots of banging doors etc which I could still hear at around 1am and the people walking around didn’t even lower their voices! I could even very clearly hear the people above us turning over in bed or going to the loo throughout the night.
At 5am, we could hear people showering, chatting and they had music playing!!
So, unless you sleep solidly, you may not get a great nights sleep.
However, breakfast was fantastic! Plenty of choice, cooked really nicely and very tasty - definitely the saving grace of this stay for us.
We got our room on a half price deal for around £60. We would have been gutted had we paid more!
If you’re part of the outdoor pursuits community and need somewhere to lay your head for the night, I can see that this is the perfect place to stay but maybe not if you’re looking for more.

Stephanie A.

Just completed a 2 day Mountain skills course. The wind and rain howled for both days and we learned so much about navigation, map reading, compass use, including taking a bearing and how to stay happy even when up a hill with 60pmh gusting winds are trying to peel you off.
Will our instructor was fab, friendly, kind and great fun. The people we met on the course were very game and good fun. Plas Y Brenin is a really inclusive centre. All the staff really happy to help.

Mark H.

We had an excellent week--could not fault the tuition which was excellent throughout.

The one, very minor, issue (hence only four stars for the room) was the fact that our room was too hot--there was no means of cooling the room down as the glazing was locked. We were resident as a couple so it wasn't too much to bear but the prospect of sharing with a complete stranger might be disquieting!

Carys B.

Called here for coffee as we have done numerous times before, the location and views from the cafe/ restaurant: bar are without doubt the best in the area!! Stunning views of Lake Mymbr and Wyddfa in the background!! Asked for 2 DE-CAF coffees - they don’t have decaf!!!!! Never had it?!!!!! Nor did they offer de- caf tea!!! What a disappointment 😱Please we love to stop at your cafe but offer decaf for all of us who cannot have caffeinated drinks

Namibia D. P. G.

Amazing place to stay and explore Snowdonia. Breathtaking views from the hotel. Helpful staff. The facilities are well maintained and very clean. I strongly recommend this hotel.

John W.

The staff are very helpful and friendly. The training team/instructors are very experienced and knowledgeable and will help with your outdoor experience. The food is amazing and the bar staff are great. The hotel is a maze but this adds to the experience. There are many courses you can attend and the equipment are good quality.10/10
The views from the hotel are beautiful I will be returning very soon.

Andy S.

Exceptional service

I don’t say this often, as the standard I expect from a service based operation is high!

We arrived for a drink on Friday 23rd after a 3h drive
I’d forgotten to feed the dog after a walk…
I know!!
I was going to pop back and solve the problem, but as we ordered some food we enquired if they had anything suitable
We received a ‘don’t worry, I’m sure we can sort something’ response..
And they did!
The service all evening was excellent, we left happy, if a little worse for wear!

The next day after a group walk, the gang wanted to have a post climb beer, so we suggested going back since our experience was so good!

Once again they cleared 2 large tables for us so as to accommodate the group
Most ate there and all drank, the food once more was great quality and well presented

Our final day saw us taking the dogs for a leg stretch near by, with the view of having some breakfast here on our way back!

We got there 15mins after last servings for breakfast
However, we were told, if you don’t mind waiting 15 mins, we can cook you something…they had cleared away but were so accommodating

There is no way we dropped lucky 3 times!
The attitude of the staff was consistently exceptional!

Over the 3 days, all 20+ people we attended with had the same view!

Thank you so much to all for looking after us
We are likely to return as residential guests 🙂