Pinnacle Serviced Accommodation & Lettings - Cardiff

Finley D.

Wyn has been excellent at responding to any problems we have had for last year and this year. Helping us with any needs, even on Sundays. Last year when any appliance broke he replaced them quickly with no fuss. So amazing would seriously recommend

JaneMary20

4,5 years with them. We had a very very good landlord. In the end of the tenancy we have received our deposit without any troubles in 2 weeks time. We took a very good care of rented property so it might be the reason why. Can't really say anything bad about this agency.

Elis R.

If you value your sanity, do NOT go anywhere near this company. They are utterly and completely useless. They provide no value to landlords as everytime I have ever had an issue as a tenant I had to go directly to the landlord for anything to be solved. Mouldy mattress? Reported to pinnacle and nothing happened for 3 months. Afterwhich I contacted the landlord directly and within a week I was sent the full amount of money back for replacing and disposing of the mattress. Whenever there was leaks or other issues with the property, literally nothing was done for days, even when there was a water leak through a light in the ceiling. And months later after we had moved out of the property we are still yet to get our deposit back, they NEVER answer their phones, they NEVER check emails and I don't even think they go into their offices. Luckily our deposit is protected by TDS so we can eventually retrieve it, but if it wasnt, pinnacle would have ran off with 2 grand of our money. If you are a student looking for a house, a professional looking for a rental or a landlord looking for an agent to manage your property, AVOID THIS COMPANY!

Verity B.

I have rented through 7 different agencies in my life and have never been treated as badly as with Pinnacle. They are unresponsive through email and tell you to email when you call so communication is impossible. They even altered dates on photographs for their closing inspection of the property, with dates 3 days in the future from when the inspection summary was sent by email! No morals - especially worrying considering the number of students renting off them. They took our money, left us with maintenance issues in the house that they never managed to fix in the year long tenancy. They deemed the house in generally good cleanliness throughout on closing inspection and still billed us for cleaning without providing a receipt. They have no escalation process for complaints. They have no process for disputing their closing inspection charges other than complaining to the deposit protection agency. Avoid avoid avoid. I didn't listen to the warnings because I was fooled by friendly staff as a prospective tenant. Once they've taken your money though it's a different story. They also asked us to leave a positive review after signing with them and gave us a gift bag as a thank you. Don't trust any positive reviews!

Phoebe W.

Absolutely filthy property, made no effort to clean it before we moved in, told us they would get rid of a piece of furniture before we moved in and 8 months later we still have it growing mould in our "living room". Property is infested with rats that have still not been dealt with despite reporting them before the new year. Shower was broken for 2 months. There is an extraordinary lack of communication between tenants and the landlords and letting agents. Any contractor they do get to sending round agree with us that the property is unfit to live in, and say the same to pinnacle, but they dont care. Avoid this company like the plague

Lisa C.

Terrible company, ignore all contact with you. Expect everyone to earn over £21,000 to rent a property. No I could buy one if I earned that amount. Threatened to not renew contract even through landlord told us we could stay. Unprofessional and Kayleigh who works there is never in office. Had fraud committed on bank account after giving them information they asked for which they denied. Worst company I have ever known

Daniel P.

While I didn't have any major problems during the tenancy with Pinnacle the issues have since begun after leaving. I have been out of the flat for two months now and they are yet to return my deposit. I have not disputed the cost they have raised and I am attempting to contact them on what is now a daily basis and they continue to dodge me. I am now starting to feel like they have no intention of returning the deposit to me.

I strongly recommend going elsewhere as it would seem they are all smiles at the start but as soon as they don't have to deal with you any more the genuinely don't care. So before going into an agreement with Pinnacle ask yourself, can I afford to not have my deposit returned in a timely manner (or possibly at all) at the end of my tenancy agreement? As you may find it to be a hidden cost of your agreement.

Edit: You may now notice they have responded to my review stating they have been far too busy to return the money the owe me. I was told this a month ago and considering transferring money now only takes mere minutes this doesn't seem like a reasonable response in the least. Also once again ask yourself if the tables were turned and you found yourself too busy to pay your rent, would they accept that as a fair excuse or would they become quite threatening? Also I have been sending emails on a daily basis, how is sending another email to someone else a solution?

Amy H.

I am still in the process of trying to get back my deposit since July! I have had no updates or information on possible deductions... nothing! Every time you call them they just say that they'll ring you back and never do, they've never responded to an email either. The most worrying thing has been that when we checked the deposit protection scheme website, it looks like none of our deposits has been paid into it which is illegal! It's scary that we don't know where our money is! The problems don't just stop at getting our deposit back, there was also no support during our tenancy either. We complained multiple times at the landlord coming into the house and entering our rooms with no notice and nothing was done! We also complained multiple times to say we had mice ( noticed right from the start of the tenancy) and not once did anyone do anything about it! I would tell anyone to avoid this letting agent and also to advise the council to look into their dodgy practices. It's disgusting how they treat their customers/ tenants and expect them to live in below standard properties, withholding money from them with no explanation or reason. I understand this is a busy time for them but in my years of renting, I've never known this to happen!