Peak Adventure & Now newly openend Adventure Bikes & Cycle Cafe - Matlock

Emma Barron

I booked a party here for my 6 year old. Great venue, clean and well kept facilities. Food was good, home made pizza certainly went down well.
Great comments about the venue from the other parents. Highly recommend.

Shannon Lord

Where to start... we booked a joint exclusive birthday party early January for March the 16th and paid £50 deposit. We had spoken to the manager Keith about food to which we decided to cater ourselves, spoke about the capacity, which was advised up to 60 children and where the children would eat, which was mentioned the party room. Upon booking the party the soft play was fully functioning with a full seating area. The manager called me on the 20th February to advise the soft play is being refurbished and that the insurance wouldn't cover them to open. Slightly irritated as we had already sent the invites out. The manager did apologise unempathetically and offer us a refund of our deposit, however this was too late notice for us to get somewhere else so we decided to reschedule for the week after. We had 45 children coming to the party, which meant telling 45 parents that the date had been rescheduled, which in its self wasn't an easy job. 3 days before the party, the manager called me to confirm booking details. The day before the party, a friend of mine who was attending another party earlier that day at Peak adventure, called me to ask if our party was still going ahead. When i asked why, she informed me that apparently it was still a building site and that the the other party had been cancelled. I called the manager, who advised that the other parent cancelled due to work still being carried out, but reassured me, that this wouldn't be there for our party. The day of the party.... me and my friend arrived half an hour early to set up, when we arrived half of the building was still being worked on. The toddler bit was a building site, which granted were closed off but because of this we had lost at least half of the seating area. We asked to set up the party room with tablecloths, food, balloons and cake, to which the manager advised that we couldn't as it was included in our exclusive pack. This is not what we were advised on our initial booking back in January. We asked the manager why we couldnt use the party room for food when he advised this was included. And he just kept repeating himself stating its not included in our package and that the party room was all set for a party at 10.30 the following day. Understandably, we were distressed. We had 40+ children plus parents with half a seating area due to the building work, we didn't know where we were going to sit everyone when it came to have the food. We had a look in the party room, and all that was set up were paper plates...
When trying to discuss all these issues with the manager, he was very short and rather obnoxious. We booked a party based on what we saw and was advised back in January, this is not what we got. Please don't get me wrong, the rest of the staff, we're lovely, helpful and accommodating, however we feel let down and ripped off with only £25 deducted which the manager advised this was for rescheduling...
The new layout means there is a lot less space for parents. There are fewer tables, and they're now pushed closer together. Also because of the renovations the view of the softplay is obstructed so unless you're sat on a couple of specific tables there's no way you can see your children on the top two levels of the softplay from the seating area.

I had to ask several times for a contact number for the managers superior to make a formal complaint, to which he left me a generic email address at the end of the party.

Snizhana Sahinadze

A wonderful place for children and parents. There is a toilet, a games room, and you can order food and eat in peace. You can also spend a birthday here, it’s very convenient and affordable.

Dee Swift

Fantastic place, took my grandson for first time, play area clean and tidy.
Coffee was great, and so was the food. Just took a while to come, and I will definitely be back.

Bethan Kluts

Great soft play, clean and good visibility to see your children. Price for the children playing is ok. However being charged £2 for my 5 month old is a bit ridiculous as I didn’t put her down in there and an additional 50p for adults is not great. This simply deterred me from buying food and drinks. Also dogs are allowed in here so if you are not a fan of dogs you should avoid it. Dogs and children do not mix. Having to listen to yapping dogs and make sure your children don’t go near them is not enjoyable or safe.

Lisa Brown

Wonderful 5th birthday party! Perfect venue for our sons birthday party. It’s a great soft play, fantastic food and super helpful and friendly staff. Good value and will definitely be back! Face painting here today and the young lady doing it was really good and very kind and chatty with the children. Thanks so much!

Mrs Rooney

Visited today for a birthday party and Millie is amazing, she really got involved and spent the time with the kids. She was very accommodating with sorting the kids out with food drinks cake etc. she’s a real natural so lovely, so helpful and was like a breathe of fresh air doing a job she loves and is so good at. She sorted everything, was extremely reliable and lovely. Thankyou xx

Jan Pitt

Dire customer service by phone. Had to cancel my visit and the person I spoke to had to fetch a supervisor to do it who confirmed they had but never mentioned a refund. I then thought about it so rang back. Once again the person on the other end had no clue. Supervisor asked for my name only then said they had issued the refund. No card details, nothing. Still not received refund, given up hope. It wasn't very much money but still, I certainly need it more than bloody Chatsworth do!!

OMG! JUST SPOKE TO THE MANAGER AS ADVISED BY THEM IN RESPONSE TO MY REVIEW. WHAT AN ABRUPT OBNOXIOUS MAN! WAS TOLD AS I HAD LEFT A BAD REVIEW HE WAS NOT GOING TO REFUND MY MONEY AND PUT THE PHONE DOWN!!!! UNBELIEVABLY RUDE AND BAD CUSTOMER SERVICE.