Parkdean Resorts Central Support - Newcastle upon Tyne

Dan C.

On holiday with Parkdean and having a good time so decided to call and book two more holidays - during the phone call their systems suffered an outage and the whole process became disjointed and confused. After finishing the call one (bearing in mind I booked two) of the confirmations arrived with the wrong date. Simply put I immediately tried to ring Parkdean and could get through. Three hours of chatbots and waiting in call queues and ultimately being cut off. Eventually get hold of someone who will ring me back. Not happened. Back to the chat bot and finally get someone. They'll change the date OK - but for £40. Bearing in mind I tried to correct the error immediately, I don't know who (me or their agent) got it wrong but I am expected to pay. These two will be the last holidays I book with Parkdean, I usually book 10+ breaks a year with them. They've had their last money from me. I'm at one of their parks at the moment. I'm off out in a moment to find other suitable places to stay. Money grabbing over customer relations. Not 'holiday happy' as they'd like you to think. AVOID!!!!!!!

Lynn R.

I have two vans at Parkdean. I sold one back to the park to pay the other one's rates as I've been ill and unable to work and will be having a procedure on Thursday. They knew this was why I was selling it. However, despite numerous promises they haven't paid me or addressed this issue and now they're sending me threatening letters and emails because I haven't been able to pay the rates on the one I haven't sold. I have had, this morning, a message left on Trustpilot that they will contact me at sometime.. meanwhile my credit rating is going down the tubes and time is running out as I desperately need this sorted before the 23rd when I go into hospital.
I've had numerous excuses, even suggesting the van isn't mine, despite me sending the ownership documents.. then suggesting it was part owned.. it's driving me mad and I don't need this stress.

Barry C.

On Fri 27th September we had booked 3 till Mon. We had done the same in June and had good stay caravan fine ect but this time we paid extra so we could get the Seaham range with en suite ect. On arrival at withernsea we got to caravan and it was a basic dilapidated rio model that was absolutely filthy. I went to reception to complain and to show them booking but tried telling me this was caravan we had booked which we knew was not the case. Tried belittling me in front of other people waiting in reception. It was obvious that our caravan we had booked was in use and they just shoved us in worst they had. Being late and my partner being tired we couldn't drive home but stayed night in run down caravan not even unpacking because how uncomfortable we felt. I contacted out of hours team who confirmed that the Seaham and rio are totally different and what reception had told me was basically untrue they left notes for reception and told us to go next day to sort out. Went next morning 9 am asked to see manager but was told no manager on site which I believe to be further lies as how can you leave a receptionist in charge who has no authority to move to another caravan its unacceptable and unprofessional. being pushed he admitted that our caravan was under maintenance and we had what was available basically a downgrade. Not something same or better. There where stains all over walls, holes, mattress didn't fit bed the caravan was not fit for purpose an absolute disgrace window was so dirty we couldn't see out. He asked for pictures which I sent to his email. After being told he didn't have authority to move us or issue refund as that was managers job and she was in Blackpool we decided that we would leave site and go home. He said manager would be in touch but don't believe that either as everything I've been told so far has been excuse after excuse. As a customer I have the right to sleep in comfortable and clean surroundings and not feel like a second class citizen. I refuse to live like a tramp at my expense. This has been the worst holiday experience ever at the very least we require a full refund for the disgraceful way we have been treated will never ever set foot there again I don't wish to get some pathetic reply of how sorry we are and we value our customers ect because we all know that's untrue basically you've robbed me and my family financially and I want my money back. You can be in denial as much as you like end of day you are sinking like titanic either deal with me personally or watchdog or rip off Britain no excuses just action

deborah B.

arrival I went for a lie down on the double bed, ( I have spinal arthritis) traveling hurts my back, THERE WERE MANY SLATS MISSING ON THE BED the mattress went straight through with myself resulting in excruciating pain in my back and my leg hit off the metal frame. 2nd complaint there was no concrete path anywhere near our steps to the caravan it was like a mud bath my husband slipped and fell onto the stairs he hurt his hands/arm and legs, he is a disabled man. 1 x pair of brand new ugg boots ruined £200, 1x pair of brand new WHITE nike air force trainers covered in mud. i have photos of the outside of caravan and the bed which im still sufferattacheding with extra back pain due to the incompetence of your housekeepers / inspection team as they should of noticed the condition of the bed when making it. My whole family have had a very disappointing experience and I would like to be compensated for all that we have been through. photos attached Parkdean have not offered anything in way of compensating us had to turn to Resolver/ ABTOT

Susan W.

Not even worth a 1 star to be honest om while selling you the caravan but that's it once they av got you to sign they do not want to know. I have a big problem at min and just getting fobbed off but I will take this further if I don't get answers shortly

Catherine P.

Arrived Good Friday 29th April for a 3 night stay in a lodge.
On entering the accommodation everything seemed okay but as we started to unpack we started noticing things!
Fridge shelf broken and shelf missing vents on the fridge disgusting with filth!
Skirting boards, filthy
Dust on back of TVs in every room
Bedside lamps, dusty
Doors with dust on them
Worst of all patio furniture, green, wet and totally unusable
Patio doors, unusable.
Reported the problem to reception was told somebody would be out to sort out the problems and if it couldn’t be sorted, we would be moved. They came out very little cleaning done.
Maintenance came out for the patio doors, and was unable to fix them.
Really didn’t want moving because I had husband and two young children only there for three days and we already wasted our afternoon on Friday!
I have spoken to White Cross Bay this morning 2nd April i’m being told that they will have a look at the lodge asked if I would get any compensation and the answer is no!
Parkdean just take the money Don’t care about the customers then move onto the next customer!

Rachel C.

Good morning,
It's took me some time to reflect in the situation regarding our complete nightmare, disappointing and most of all upsetting experience at Ty myre holiday park.I am writing with complaint to your self due to being pitched on the wrongly given pitch by front desk Becky.
We arrived Saturday 29th July, checked in with Becky we had pre booked from the website with a pitch size of 6m 10m electric for a Air Tent. (2 adults 2 children) all clear on booking confirmation.
In arrival Becky said touring or static my response touring with tent, we was allocated pitch D7 and given a map which took us to the pitch.
We made our selves over to the pitch where the warden was advising the pitch next to us as well as us where to park out cars correctly and how much either side we could have 3m one side and 3 metres to the right.
He then watched us partially erect our tent which will all be in site cameras! There was also 3 other units erected on opposite pitches as well.
Despite the toilet, showers and wash stations being disgusting we tried to enjoy our holiday. (One shower didn't even have a shower head and no sign to say out of order).
Monday late afternoon we returned to our tent from a day out to be confronted by the same warden his words " hi guys your in the wrong pitch, your going to have to move. Just head over to reception and they will get you sorted". As you can imagine me and my partner are now not very happy, I replied with we've been allocated the pitch, booked in , been given a map ect .. And more to the point he watched us put our tent up he just said we're not insured for tents on this side and I can't remember watching you errect your tent.
With no further explanation I decided to head over to reception with my booking confirmation and paper work.
We have camped on plenty of sites and never had this problem.
Becky in the office had our booking confirmation and I had mine which didn't match up mine said electric pitch hers said a motorhome. I would never book a motorhome, I double checked all my booking which again never said motorhome. At this point her options to my self was to move pitches but had no electric ones available, we couldn't do this as we only had everything for electric plus 2 kids completely not ideal. She said you can't have any compensation as I have broken term and conditions. Well now I'm so confused and furious. How is this good management! The manager refused to even come and speak to me Disgusting. And the warden was point blank refusing to admit that he saw us errect our tent and not only that they had two other air tent opposite us as well who had left that morning but had not been told to mov we due to insurance so why did we have to move? . Or Becky's other option was to terminate my holiday and security will take me tent down. This is completely far from ok to speak to customers in that way. The weather was terrible and raining. So my options were with 2 children to erect my tent in the rain? move to a none electric pitch? Or security will do it for me? I just can't believe we was treated this way. I've been in two minds wether to complain or not however this is just not ok on no level. I had two very upset children as we no other option than to pack up and come home. The security man came over to our tent whilst we was packing away and was trying everything to help and get us sorted. He couldn't apologise enough. He got us £20 voucher which we refused to take, what an insult.
The security guard said him self he is sick of telling wardens to make sure they are walking around and making sure that tents are being pitched in correct pitches! So obviously this is a continuous problem. The warden is obviously incompetent and like ruining families holidays.
Security even tried to get us a caravan as the weather was so bad he agreed it wasn't ideal to put our tent down and back up, all our stuff would have got sodden.

Sent an email to hear office and heard nothing back .. disgusting

Rachel

I

123 N. L. 3.

*Trecco bay* Our caravan was filthy and full of mould! No place to move. They never cleaned the caravan before we arrived. cleaners came and never cleaned properly a second time! We cleaned it ourselves. Fags ends everywhere out the front. Filthy dog urine stained seats, mould everywhere. We left early. Will never return. All we got offered was £30 off another holiday with parkden. No thanks. Should be ashamed of yourselves.