Orkney Citizens Advice Bureau - Kirkwall

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Orkney Citizens Advice Bureau

Located at Anchor Shopping Centre, 6 Bridge St, Kirkwall KW15 1HR, United Kingdom, the Orkney Citizens Advice Bureau stands as a beacon of support for the local community. This non-profit organization provides invaluable guidance and advice on a wide range of issues affecting people in Orkney. With a wheelchair-accessible entrance, it ensures that everyone can benefit from its services without barriers.

The bureau's phone number, 1856875266, offers a direct line to assistance. For those seeking comprehensive support, their website serves as an additional resource. With an impressive average rating of 4.8/5 across 16 reviews on Google My Business, the Orkney Citizens Advice Bureau is celebrated for its exceptional service and knowledgeable staff.

Special Features and Services

Key Features:

• Offers advice on financial issues, making it an essential resource for those facing money problems.
• Provides guidance on non-financial matters, ensuring a holistic approach to problem-solving.
• Staff are described as extremely helpful, knowledgeable, and do their best to assist clients.
• The bureau has a wheelchair-accessible entrance, promoting inclusivity.
• Operates with a friendly and approachable demeanor, making clients feel comfortable and valued.

Services Provided:
The bureau specializes in offering advice across various specialties:

• Financial Advice: Assists with budgeting, debt management, and understanding financial rights and responsibilities.
• Employment Guidance: Supports individuals in navigating job-related issues and improving employment prospects.
• Benefit Enquiries: Provides clarity on welfare benefits, helping clients apply or appeal for support.
• Domestic Abuse Support: Offers confidential advice and referrals for those affected by domestic violence.
• General Advice: Addresses a wide array of everyday concerns from housing to consumer rights.

Customer Experience and Opinions

Clients have consistently praised the Orkney Citizens Advice Bureau for its excellent service. Multiple reviews highlight the staff's ability to provide timely, easy-to-understand advice, enabling clients to make informed decisions. The emphasis on client-centric support is a recurring theme, with many noting the staff's dedication to helping people with money issues.

The friendly and helpful nature of the staff is another point of praise, fostering a welcoming environment for inquiries. For those facing complex financial situations, the bureau is commended for its extensive assistance, often going above and beyond to offer solutions.

The bureau's impact is underscored by the high average opinion score of 4.8/5, reflecting a strong satisfaction level among its clients. This score is a testament to the bureau's commitment to quality service and its ability to address a broad spectrum of needs effectively.

Accessibility and Convenience

Located in the Anchor Shopping Centre, the bureau is easily accessible to the public. Its wheelchair-friendly entrance demonstrates a commitment to serving all members of the community. The address is straightforward, making it simple for anyone to find the office and seek help when needed.

Recommendations for Potential Users

For anyone considering reaching out to the Orkney Citizens Advice Bureau, it's advisable to prepare by jotting down specific issues or questions. Given the comprehensive nature of the services offered, clients are encouraged to bring along any relevant documentation, such as financial records or benefit application forms.

Multiple issues can often be addressed in a single visit, making it an efficient resource for tackling various concerns simultaneously. The bureau's online presence, including its website, provides valuable information and tips, which can be useful in preparing for a consultation.

The recommendation to contact the bureau goes beyond mere advice; it's a step towards gaining clarity and achieving a better understanding of personal and financial matters. With its stellar reputation and high client satisfaction, the Orkney Citizens Advice Bureau stands out as a crucial resource for the local community, embodying the principles of support, knowledge, and accessibility.

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👍 Reviews of Orkney Citizens Advice Bureau

Si B.

5/5

Extremely helpful and knowledgeable. We spoke to staff 3 times for 3 seperate issues and they provided timely advice in an easy-to-understand manner, allowing us to make informed choices.

John B.

5/5

Staff do the very best they can for you

mike M.

5/5

Friendly helpful staff

Shaun M.

5/5

When you have money 💵 problem's they will help you alot

Janice A.

5/5

Helpful friendly people

Alison C.

5/5

Very good help and advice.

AMANDA S.

5/5

Excellent service as always

Jim L.

5/5

Extremely helpfull