Mull Car Hire - Isle of Mull

Annette M.

I had a first class experience with Mull car Hire. It’s the 2nd time I have used them and Katy and Nicky were immediately responsive to all my correspondence. My train was delayed so had to get a later ferry arriving at 6:30pm. I phoned and was assured that this was no problem. The car was there waiting for me when I got off the ferry. The man who delivered the car to the ferry port was nothing less than gentlemanly and courteous. Thank you to the whole team for making my holiday an easy experience on Mull.

Sue C.

Absolutely diabolical experience. I had been in correspondence with this company for almost a year before I got to Mull and despite having a conformation email 5 days before getting there no car appeared to meet us off the ferry. After waiting out in the cold for about an hour and getting no answer from either phone numbers and no email answer either we found that the company was about 15 minutes up the road. One of our party set off to try to find Billy the owner. Eventually he turned up with a car but not what I had ordered. I specified a small car and he brought the biggest saloon type car. He did offer to change it but it would have been another hour of standing out in the cold. I was waiting for his explanation or apology for messing up the booking but it didn't come so I asked him what had gone wrong. All I got was a mouthful of abuse. Saying he didn't have to explain himself to me as I wasn't the hirer and saying not to get on at him as I had no right. I presume he meant I wasn't the driver which was true but I was the one who had booked and paid him almost £400. When I pointed this out he completely flipped and stormed to the car, wrenched open the door and yelled that he was taking the car back and cancelling the agreement! We were all stunned. We felt very threatened and physically intimidated by this man. We were a party of 3 women aged between 59-70. Eventually one of our party managed to get him to agree to leave us the car. I have NEVER met such a worryingly volatile individual. I have still not received an apology or any level of customer service from anyone in this company. It spoiled our holiday experience and I doubt we will ever return.

Gary

Great car hire company. Would definitely recommend them to anyone considering hiring a car on Mull. The owner Billy and his wife Nikki where very friendly, polite and helpful. Genuine and honest people.
We would happily hire a car from them again on any future visits to Mull

Samuel F.

A very bad experience... I rented a car from Billy McClymont's Mull car hire several days before arriving in Craignure. After proceeding to booking and initial payment for a 24h rental, I was expected a mail of confirmation, none came. I called back, the company indeed realised the mail was not working but did not bother calling.

I showed up to pick up the car, but no one was there. After 45 mn wait, 7 unanswered calls, and calling an alternate number I finally got a call. The rental had been cancelled without notice. Sure, the person on phone told me he tried to call me but the absence of missed called on my iPhone tells me otherwise, not even a voice mail. Not even a call on the morning of the rental day. I was just waiting for nothing.

The thing is, on Mull, there's not many ways of going around. Only an overly expensive bus, which hours do not coincide with a Sunday morning Ferry if you're leaving from Calgary. This cancelled rental car had ruined our week end, and the rental company barely bothered with a clear apology, no commercial gesture, no replacement car, no help. By far, the worst car renting experience I've ever had.

Do not rent from them. Rent on the mainland, you'll save yourself some troubles and money.

3 days later, still no refund.

John H.

Sorry to report that the owner has sadly passed away.
(Information received from persons on Mull)

Mikey R.

The person doesn't answer phone.

Steve R.

Exactly in the right location

Sylwester C.