Mina Tours - London

Aaqib

I regret to say that my Umrah experience with Mina Tours/Travel Premier was far from satisfactory. Writing this review is something I never wanted to do, but I feel compelled to warn others about the challenges I faced.

Umrah is a once-in-a-lifetime experience for many, including myself, and it should be a spiritually uplifting and smooth journey. Unfortunately, this was not the case with Mina Tours/Travel Premier.

From the very beginning, communication was poor. I had made a specific request regarding plane seats, which I was assured had been arranged. However, upon checking, I found this wasn’t done, and I had to sort it out myself and pay for it.

Things went from bad to worse when I arrived in Makkah, only to discover that my hotel booking had been canceled without my knowledge. This forced me to pay for my own accommodation on the spot, which, as you can imagine, is extremely expensive in Makkah. A significant portion of my spending money, which I had carefully budgeted, was used to cover this unexpected cost.

I was promised a refund within 5-7 days, but over a month later, I am still waiting. Multiple promised refund dates have come and gone with nothing in my account. After sending numerous emails and being ignored, I was forced to threaten to go public to even get a response. When they did respond, it was just excuse after excuse, leaving me feeling helpless and disappointed.

This ordeal put a damper on what should have been one of the most spiritually enriching moments of my life. Instead of focusing on my ibadah (worship), I was stressed about my financial situation and forced to go through the rest of my Umrah on a significantly reduced budget.

The individuals involved in this disappointing experience were Abbas, Sheryar Majid (Director), and Noman Javed (Accounts Manager). I mention their names not out of malice but in the hope of encouraging accountability and transparency.

Umrah is a sacred journey, and no one should have to go through what I did. Based on my experience, I strongly advise others to think twice before booking with Mina Tours/Travel Premier. This is not the level of professionalism or care you should expect for such a significant and once-in-a-lifetime spiritual trip.

Aimen G.

We booked our travel Journey for Umrah with Mina tours just now in 2024 November everything was upto the mark all the things were extremely relaxing and comfortable. We had a very smooth process very seamless one indeed. We had to only pack our bags and leave according to the plan nothing was excused when it came to comfort and timing. Allhumdulillah! They communicate and resolve any issues especially Hassan bhai helped us alot. They are helpfull and Allah fearing Team. We loved our journey couldn't have choosen better Allhumdulillah! We recommend them to each and everyone looking for a good reliable process for this amazing journey. 🙏💕

Talha I.

Mina tours is an exceptionally good Umrah tour company. Hassan was very helpful in coordinating and confirming all of our booking needs including transfers, hotels and flights. He handled a very complicated itinerary of 7 people in a very professional manner.

B G.

Great service, prompt replies on whatsapp with all the information that we needed. Transfers were always on time and drivers were polite and professional. Also helped to arrange ziarat tours which were very good and informative. I wouldn’t hesitate to recommend to anyone else!

zahra M.

I booked an Umrah trip with Mina tours and was blown away by the service.
The whole process from booking the flights, to the best hotel rooms and the experience when I got to Saudi Arabia was seamless.
Mina Tours and their representatives in Saudi Arabia went above and beyond to make this trip one to remember - thank you Mina Tours!
I would not hesitate to recommend this company to anyone.

Muhammad Z.

Arrange Umrah for me, my wife and my mother. It was our first Umrah and everything was delivered as promised. The hotels were spot on and the drivers were on time as promised. We paid in installments and they did not pressure us for any payments and even allowed us extra time to pay. Cannot recommend this company highly enough especially if someone wants to pay in installments. Thank you to Mr Hassan Abbas for all his efforts, may Allah reward you

Mehvish M.

I recently had the privilege of entrusting my Umrah journey to Mina Tours, and I can't express enough how impressed I was with their impeccable service. From the moment I contacted them, their team displayed a remarkable level of professionalism and attention to detail. They seamlessly organized every aspect of my trip, leaving me stress-free and able to fully focus on the spiritual significance of my pilgrimage.

What truly sets Mina Tours apart is their exceptional customer service and commitment to ensuring a smooth experience. They went above and beyond to address all my concerns promptly and efficiently. From arranging transportation and accommodations to handling visa formalities, everything was taken care of with meticulous care. Their ability to strike a perfect balance between affordability and quality was also remarkable, making the journey accessible without compromising on comfort or convenience.

I wholeheartedly recommend Mina Tours to anyone planning their Umrah pilgrimage.

Aishah L.

This agency was amazing in terms of everything!!! There was 3 of us myself my husband and my little boy and it was our first umrah together Alhumdulil'Allah mina tours were really helpful in giving the best package and with payment installments, only they would accept installments after doing a lot of search. Just before a few days there was issues in terms of flight cancellation but they were amazing in sorting it out. When we got there the hotels and the transfers were spot on they were fabulous Alhumdulil'Allah we had no problem there. They also sorted a train transfer for us from london, there were no let downs. Thank you to hassan, sheriyar and others for making our experience amazing. May Allah azzawajal put more barakat in your business insha'Allah ameen 🙂