Merthyr Tydfil Cyfarthfa Retail Park Argos - Merthyr Tydfil

Jayden E.

Male manager with grey hair is an absolute idiot. Won’t be using this branch after today, the condescending and insulting attitude of this man is atrocious. It shows the fact that your company is incapable of training their staff to give a basic level of customer service with a good attitude. I’m new to the Argos card system, had my card with me however because I made the simple but stupid mistake of not bringing ID with me he decided to humiliate me in front of the whole store rather than speaking to me privately. He made a point to make me seem like a thief who stole someone else card. I understand it’s a silly thing to forget your ID but when you’re in a rush and have a million things to do before going to work slip ups like this happen. I’m not arguing that I should have been let off because at the end of the day I’m the one who didn’t bring the ID but I am saying there’s a basic level of respect that I should have received by having this explained properly to me in a professional manner without making a scene. I work full time at the end of the day and only have small opportunities to shop between shifts and on weekends. I want to be contacted personally by Argos and I want to make a formal complaint inregards to him. This man is an absolute pig, the way he went about this situation and spoke to me is simply unacceptable and the way he was speaking to the staff between serving people was also disgusting. Make this right Argos.

Silvia T.

I ordered a wardrobe online, they brought it today the upper part of the packaging completely wet and torn, the water has penetrated 2 of the boards damaging it. Unbelievable, How can they deliver something like this? Tomorrow I will make a claim. First and last time I buy something there. Totally disappointed. You can have a look to the pictures.

Jessica F. H.

Black Friday at 4.00pm I went to matalan to get my mothers order and just as I left a tall man with a thick curly beard came over and started asking for tobacco now I don’t smoke never have never will do not agree with it personally not me and I tells him I don’t want nothing to do with the stuff and he starts getting angry rising his voice telling me to listen to him said he’d just sat in argos for 30 minutes waiting for his orders I say sorry to hear about that but he’s not happy starts saying I’m being sarcastick and giving him attitude I decide that’s enough march in the store ask a lady in black what’s with the riff raff outside her store she says she don’t know and it’s not her store so I leave and he’s gone and I realise I’d left my matalan bags on the floor and they were now gone so logicly the man must’ve stolen them so I go back in and go right up to the counter and some lady gave me daggers because I pushed in but I don’t care . I ask the argos man to check his cctv because I’ve just been robbed and he says he don’t know if they have it and he only delivers and to me that sounds disgusting what if Id gotten stabbed what would argos have done then fourty pounds £ I spent on my matalan order and now it’s gone I’m so sick of merthyr wish I’d never moved from brecon what a pighole of a place ! he said he could ask in back but I thinks don’t bother and just left it at that went back to the car cried my heart out felt terrible don’t have cardigans now for christmas but like the strong woman my mother told me to be I moved on . went back in treated myself to some christmas lights had a sit down while I weighted and it was a fast service fair play given it’s Black Friday not like matalan full of kids who can’t think as fast as tey work but argos was ok fair play gave me my set of lights did ask if I wanted cards and that but said no and I don’t think they should ask at till just wanted to pay what if I was a young fool boy who did ent know any better about credit unlike I . never mind that though aside from the less than satisfactry cctv and shadey credit plan I thought it was good enough would like my matalan order back but was no fault of the shop might come back and buy a new tree thanks x

Emma S.

Terrible customer service. Usually shop online but my mum needed a new sky remote so popped in as was in the area. Was greeted by a very unfriendly miss trunchball at the door telling us off for using the 'wrong door'. Very aggressive, unpleasant and unfriendly. I pointed out that they had no signage to indicate it was a 1 way system and she advised that 'that door is usually closed' and then proceeded to tell another family off who made the same mistake behind us. This staff member definitely needs to work on her customer service skills or should be kept in the warehouse away from customers. Label your doors, dont assume customers already know and don't speak to customers as though you are telling off a child infront of other customers. Its rude, belittling and unprofessional. Will stick to shopping online from now on to avoid unfriendly staff.

Blowfelt P.

Argos I suppose have a good reputation. It's a shame this branch has left the rest down.
Not the most unpleasant person I talked to this week, but it's got to be in the top 3. Some people are just plain iggnorent and rude.
What ever happend to the old saying "the customers always right'
I will never shop there again, and will order on line and wait the few extra days

Jo C.

Returned a faulty item!! The woman who delt with me had a stinking attitude problem! Told me i couldn't have a refund only an exchange which was out of stock!!
She then said I'll put it on a gift card for you because i cant be bothered!! So now i have £160 on a gift card that's not going to be used!!
Christine should learn some customer service skills!!

Jonathan P.

Nice clean store, very quick service. Good value items and sells just about everything.

Has recently had a EE shop installed which also has very friendly staff.

Only problem is it's a nightmare to park near on busy times, especially if you're looking to but a large object.

Welshman1882

This place is a frigging joke, i called in today to take my daughters qurio android tablet back that we purchased on the 27th December 17 because the screen had cracked "internally" so the girl behind the counter walked over to her manager who was called Emma and started to talk to her for about a minute then the manager decided to come over and tell me without even looking at the tablet, that the tablet has accidental damage and there wasnt anything they can do! So i asked please could you explain to me how a screen that been internally cracked be accidental damage? It hasn't got any marks on the screen to indicate that its accidental damage but not only that i was the one who put it on charge, and within 5 seconds after the screen lit up, it cracked internally, and all i want is for it to be repaired or replaced. That was when she decided to become snobby and have a huge attitude problem and said "im telling you now that has accidental damage and there's nothing i can do" so again i questioned her the same question and all she did was walk off and shrug her shoulders and tell me to get it repaired elsewhere!! So i told the young girl it's a good job im recording this on my phone so i can make a complaint..... Maybe i should of learnt my lesson NOT to use this store after they sold me a "USED" Nintendo 3ds XL last Christmas and wouldn't refund or exchange it. But either way i won't be coming to this store again and il be making a complaint to head office including going to trading standards.