MA Travel - Newcastle upon Tyne

Shabaz H.

Purchased some flight tickets x 3. I was told if I struggled to find a nice hotel or can’t afford price…They would help me find cheaper because they have good relationship with hotels in many countries.

I called MA, asking them to help me find same hotel at better price. It was my fault for not checking with correct dates as I got few destinations to go so I made mistake, anyway I found out I was charged over £340 once I paid them.

Madiha T.

Amazing service, the people there were so helpful even when there was issues with the flight tickets they resolved it straight away and kept us informed at all times. Best service and would highly recommend booking a holiday through them!!

Faraz K.

This is a horrible place. These guys know nothing about customer service.

I got treated the same way I was treated last year; very poorly.

Last year I wanted to go back to Pakistan and wanted to find out the airfares. I went to MA Travels and found the person to be on phone, so I sat there and waited and waited and waited till 15 minutes had passed, at which point I got up and wanted to leave. This is when he put the phone on hold and asked me what I wanted. After telling him about my plans to visit Pakistan, he took my phone number and promised to call me back with all the details. And I did not get that call even after 2 days, so this time I called them to ask why I never got the details I wanted. They apologised and said they will call soon with all the details they promised again.. and again no call was made till the next day. This is when I decided I will go to another travel agent. I went to the one across the road where I was treated like a customer and I bought my ticket from there on the spot.

And this year I was treated the same. I called them today (27th October, around 1:20 pm) and asked them the airfares for Emirates airlines from Newcastle to Peshawar. The person on the phone asked a few questions regarding my stay and return date and then asked me to hold, and I waited and waited but they did not pick the phone up again. After more than 8 minutes of being on hold I cancelled the call.

These guys are horrible. If they treat their customer like this I can only imagine how poor their after sale service will be.

Please stay away from them and look for your tickets elsewhere.

Negeen A.

They don’t try and find you the best deal, they don’t bother to go the extra mile. Once the ticket is booked, their the most unhelpful group of people , don’t even try to help you when your travel plan don’t go according to plan, then expect you to pay double the price and any other charges they can find , definitely do not recommend

Raza A.

Our experience with this travel agency and the lovely people of PIA, first we paid 1,375 pounds each for 2 tickets of course return included for 2 weeks then a few days before our flight was due back in August we get a phone call from PIA saying your flight been rescheduled instead of saying cancelled for obvious reasons to September which they think we are mugs to accept that so we made some phone calls then another nice PIA personal at very short notice that flight schedule for August we might be able to get you on with same dated tickets at a cost of 200 pounds each had no choice to accept has my husband needed to go back to work and our children back to school we put this to nice people of PIA our stressing experience and the back handers of 400 pounds to a member of there team they where speechless and for M A travel send us proof of the 400 pounds we paid PIA Supervisor and we call our selfs honest Muslims.

Kamran C.

Very keen group of people who will help you find the right deal if you have unusual requirements. They do also provide few other services like cargo and money transfer.

Hasnain A.

Extremely terrible experience. Goods still not delivered. Been charged twice and still no response or contact, even though was through a esteemed reference

Kamaljit S.

service is really good, prices are reasonable I onwould recommend