Looking4Parking - Leeds

jane W.

Booked the service for a 5 day mini break. Drop off early afternoon at North terminal and pick up late at night from South terminal. I was half hour early for drop off and they were very accommodating after I called and person was waiting for me on my arrival. On return I was almost an hour early, and once again, very accommodating. I only had to wait 5 minutes at pick up zone. Driver was very friendly and professional. Car in perfect condition. Mileage was not high. Would definitely use again for peace of mind and stress free departure and arrival. Thanks so much.

Ciprian I.

I booked a Meet & Greet parking service, and at first, everything seemed smooth and well-organized. The drop-off process was easy, and the staff appeared professional and friendly. I felt confident leaving my car in their care.

However, when I returned and picked up my car, I immediately noticed that one of my alloy wheels was damaged. This was extremely frustrating, as my car was in perfect condition when I left it with them. I expected better care and responsibility from a professional parking service.

Once I got home, I sent an email to report the damage, attaching clear pictures as evidence. I was assured that someone would call me to address the issue. A call did come through, but instead of providing a solution, they simply asked me to explain the situation again—despite me already providing all the details in my email. This felt like an unnecessary delay and poor communication on their part.

Since that call, I have heard nothing back. No one is responding to my follow-up emails, and the phone number they originally contacted me from is now going unanswered. This level of customer service is completely unacceptable. If they claim to be a reliable and professional parking service, they should take responsibility for damages caused under their care and at the very least maintain proper communication with customers.

I am extremely disappointed with how this has been handled and would not recommend this service to anyone who values their vehicle. A company that ignores customer complaints and avoids accountability is not one that can be trusted.

Jane H.

Zero customer service!
Due to flight change needed to arrive a few hours earlier (must happen alot) but they wouldn't amend the booking!
They said we had to re book and send them the details so they could refund the parking fee, but not the booking fee! (Great way to earn money for zero effort on their part!)
So much more hassle for us and they get 2 booking fees out of it!
Hoping the refund is timely 🙏

Chantelle V. S.

Read my booking 4 times never does it state that they will drive your car away from the airport and park it somewhere else. Took a photo of the vehicle kilo and they drove 14km without permission with my car. Petrol went from 90km to 56km. So they drove my car fast. Just comes to show you cant trust anyone. I would not recommend using these service's. Rather Uber or use wanna toe instead.

Jessica L.

Warning: Do Not Book with This Company!

I had a terrible experience with this so-called company. They are a fraudulent scheme that takes your money without providing any real service. It’s shocking that they are still operating, as no one seems to know about them. Please do yourself a favor and avoid this company at all costs. Stick to reputable providers associated directly with the airport. Save your time and money!

Matty K.

I've been using Looking4parking comparison broker for quite some time and was always happy to have an option from different car park suppliers on my travels.

This has now changed . The last two times I tried to book through them I came across a very ugly experience, firstly through the booking system and secondly with their live chat customer support which is very unhelpful and repetitive.

Went online, selected provider, entered my details and paid. It came back with screen saying there was an error in my booking. I checked my bank statement just to see the money have left my account. No confirmation received. When I contacted their customer service, their unhelpful representative has sent me a template response saying there was a glitch in the system and that they will refund me the money within 10 working days and that I have to make another reservation. The very same thing happened couple of months ago and I received the same prepopulated response.
The issue happens when you trying to make another reservation, the price goes up!!! Yes, and there is nothing they can do apparently as it's live system and prices being adjusted all the time. This had happened twice to me now. Just another cookies related scam and I wonder how many of their clients fall for this on regular basis.

Wouldn't trust them any longer, and let's hope I receive my refund in time!

Thapelo L.

Pathetic and inconsiderate agents who abuse your car unashamedly.
Never ever consider using them. Infact the airline should consider removing them as service providers as they don't respect other people's properties.
Drove my car for more than 200km without my permission

Aelita C.

Booked through this company Ryanair transfer in Paris - never received a service and never received a refund 🤷‍♀️ they claim that they did the refund but it never appears on the bank account. Low quality customer service on top. Never again!