Lancaster Motorhomes & Caravans - Carnforth

Steve R.

Following a visit to LMC a couple of weeks ago, we took delivery of our New (to us) Elddis Autoquest 175 Motorhome last week. We were assisted throughout the process by Craig (who has a great depth of knowledge with regards to the World of Motorhomes and also a great sense of humour!) We are delighted with the service that we were given throughout are purchase and the aftersales care with regards to any questions and queries that we have had. The vehicle was professionally prepared and cleaned for our handover and it was a pleasure to Drive away with a big smile.
Thanks Craig

Eric O.

Outstanding Service from Craig Yates
I recently purchased a new caravan and had the pleasure of dealing with Craig throughout the entire process. From our first meeting to the final handover, Craig was friendly, helpful and knowledgeable. He answered all my questions with patience and professionalism, making the experience completely enjoyable.

Craig went above and beyond to ensure the sale went smoothly, and I couldn’t be happier with my new caravan. If you’re looking for a home on wheels, I highly recommend speaking to Craig – you won’t be disappointed.

Sally H.

SCAMMED out of £5,000
In March 2024, we enquired about a new Sunlight motorhome from Lancaster Motorhomes and Caravans, (LMC). LMC sent us an email from Sunlight, who clearly stated they could provide a T69LC Adventure Edition (AE), the top version of the T69LC, due in production April 2024.
Lancaster Motor Company (LMC) called us to discuss this vehicle and offered it to us for a final price of £67,800, which we accepted.
However, because the vehicle in question was going into production just a few weeks later, LMC insisted on an immediate deposit to secure the vehicle, promising an invoice to follow. We therefore paid them £5,000 that day and LMC followed our payment with another email clearly relating to an AE.
We chased several times for an invoice. When it did eventually arrive, it was attached to the original email from Sunlight. This email clearly stated that our vehicle, an AE, was "on order and in production", and later LMC confirmed its delivery from Sunlight to them, LMC, at the beginning of May.
The invoice we received was, in their own words, just a 'basic' invoice; LMC stating that it was "NOT COMPLETE". The version (specification) we agreed on, an AE, was not mentioned anywhere. We questioned this omission but received no response. LMC implied we would get an accurate invoice but this has never materialised.
We heard very little from LMC, until, at the end of June 2024, some 2 months after our AE was due to arrive, we were advised that a motorhome had arrived. The vehicle was they offered was a BASE model T69LC, together with a nominal ADDITIONAL £5,200 of extras over the quoted price for the AE! When they sent us the spec of the vehicle, LMC ADMITTED it was NOT the AE we were expecting. Apparently it was a "compromise" from Sunlight. We were never consulted about any changes and therefore we could never have agreed to them.
We refused this substitute vehicle, and requested our money be returned. They have ignored countless emails since then, simply refusing to even discuss the issue.
Now, 14 months from the start, our version, an AE, has yet to arrive, but LMC are adamant we will never get our £5,000 deposit returned.
We believe we have been deliberately misled. We have sought legal advice and court appears to be the only option left to recover our money.
This account reflects our personal experience, and we are sharing our story to raise awareness of this company's practices.

Leah J.

Very happy with my new Sunlight Cliff 640 RT X , and Craig has been very helpful from when i first walked in the door right up to my handover! 😁😁

mark B.

Wow! Really pleased with Lancaster Motorhomes & the front line service from Craig.

Craig's sales approach was friendly, efficient, knowledgeable, completely non-pushy, he listened, analysed our needs, identified compromises & trade-offs between different different van types & layouts all in a fun & friendly way.

The Pilote P740 van we chose was immaculately presented, spotlessly clean (My Wife says!), superb service history, offered at very good value for money in a high spec platform, the walk through was easy, detailed & simply explained.

We thought buying such a large investment & vehicle would be daunting (My Wife especially so) - but Craig made it easy & a one-stop shop experience - Brill.

Vehicle is mint - it drives beautifully & we are very pleased & would recommend so far without hesitation.

Popping back in for a replacement reversing camera to be fitted & maybe a second key - but other than that, the handover was excellent.

I know where we will go if we upgrade at any time....Cheers Craig - topman!!

David F.

Brilliant service from Craig, ordered a new Swift Sprite Grande quattro fb with a quite a few dealer fit extras, everything was done to a high level and would return again in the future

Keith B.

Really good service. Open and honest and we were very happy to have dealt with them. I would highly recommend.

Phil R.

Where do I start with this?
We purchased a motorhome from this company in June 2024. I haven't left a review before now because I have been trying to resolve a lot of issues since purchase and wanted to wait until this was done so I could post an honest review.
When we purchased the motorhome Craig (the salesman) was great, couldn't have been more helpful. We picked the motorhome up on a Friday morning. We live 4hrs away from Lancaster and decided to stay for the weekend in Blackpool to try it out.
After we had pitched up we could smell gas and had a leak.
As luck would have it a mobile caravan mechanic was working on the caravan next to us an he repaired it for us.
This was the first of many issues.
We found a light with no cover and exposed wires. Fire extinguisher, smoke and CO2 alarms were out of date, none of which were noted on the habitation report despite them being safety issues.
This made me start to question other things that should have been done.
The engine was supposed to have been serviced but it hadn't been, as the oil and air filters hadn't been changed.
We believe (although we can't prove it) that the mot was false, as four of the marker lights were out, LED's in the centre brake light were out. The pump for the windscreen washer was not working. We have had to change the brake pads all round and a front wheel bearing at the cost of £700.
All of these issues are mot failures yet it was passed with not one single advisory.
We decided to have our own habitation report done by an independent company and the difference was black and white. (We have attached copies)
The biggest issue on this report for us, was the damp readings.
We had one area under the seats that we could put our fingers into it was that rotten. We have had a quote of £1800 +vat for the work.
We decided (as it was still within 30 days of puchace) to claim our right under the 2015 consumer rights act to return the vehicle for a full refund. This is where the fun started.
James (The owner) was never available talk to us on the many calls that were made. We were told by Craig that they wouldn't take the vehicle back, but we could book it in and they would sort the issues. After what had transpired, we didnt trust them to do the work properly.
We sort legal advice and was told that we were well within our rights to return the vehicle and that if it went to court it was almost certain we would win.
We relayed this to Craig and the email we recieved back said, "We welcome any legal dispute, we will stand our ground for as many years as you want to go."
Before we had made a decision on what to do, we had two very close family members pass away.
Once the funerals had been carried out we decided it was time to revisit this problem.
We had had time think about things and decided that we liked the motorhome and the layout suited us and after what we had just been through, a legal battle was not really what we needed at this time.
We decided to speak to lancaster motorhomes and try to come to a fair and amicable solution.
We proposed that, if we had the damp work carried out and Lancaster motorhomes paid the bill, we would walk away and we would cover the costs of all the other issues.
I got a response from James (although it came from Craig's email address) point blank refusing the offer and welcoming a legal battle.
For two reasons we have decided to keep the motorhome.
1) after the two passings and the stress that, and this has caused we just don't have the energy for a long drawn out legal battle.
2)We don't have the finances for it, and that is what they are banking on.
So I urge anyone who is contemplating buying a motorhome or caravan from this company, to please look somewhere else and don't let what has happened to us, happen to you.
It will ruin your whole experience and leave you feeling cheated.