Kinderland Playzone Ltd - Hull

Bethaney H.

Went on a Saturday and will not be returning. We arrived around 2:30pm to be told they were closing at 3:15pm for a private hire party but still charged us full price for entry. Kids soft plays are havoc but this was carnage, I used the under 4 section for my 13mo and it was full of kids a lot older throwing objects around, one of which would have hit my son had I not intervened. Parents did not care where their kids were and staff were not interested in controlling the age appropriate areas. The ‘Sensory Area’ (I think it said that but the place was so dated the prints are half missing) was just a piece of black fabric under the apparatus that made it a black room. Nothing in there just darkness. The place was messy and as for the toilets, I was disgusted! If you’re expecting a private party shortly surely you have staff cleaning the place? The baby changing had not been touched in hours with dirty toilets and piles of baby nappies in the corner despite a bin being available. And the smell was enough to make your eyes water. Plenty of staff on the reception but all stood chatting with the odd few taking food out. Also, I don’t know how anyone else didn’t think it odd that a children’s soft plays had a travel agents inside Been to most of the soft plays in the area but this has the be the worst so far. Avoid like the plague (which you’ll probably catch if you visit here!)

Pamela L.

Been visiting this place for 3 years running and we cisit atleast 1-3 times weekly. My son is Autistic and he absolutely thrives off this place. Staff are wonderful and so understanding on additional needs. Very friendly & the place itself is massive. So much to do and id say the cleanliness is great to say the staff constantly keep on top of it all. I put my full trust into this place and so grateful for the staff who go above and beyond.

sharon H.

Soft play area is great but the staff need to rethink when they should start hoovering up towards the end of the day. We were there today and it was due to close at 3.00 pm but one of the staff started hoovering up at 2.15. This involved a trip hazard due to the lead trailing along the floor. If a child tripped over it and badly hurt themselves they could get sued. Surely they should only start hoovering once all the kids have gone!! It also made us feel uncomfortable as if they couldn't wait to get rid of us 😡

Jasmine W.

The play area seams nice but as soon as you walk through the door you’re greeted with the smell of urine. The whole place absolutely stinks so unfortunately we won’t be going back in a hurry.

Oliver B.

Nice place with friendly staff. Plenty for the kids to do and a handy travel agent inside too. A bit dated but otherwise good.

Tom A.

My kids have always enjoyed coming here but my word the standards have slipped in the place. You walk in and are greeted with the smell of pee! All the netting on the climbing frame is dusty, the football area has large parts held down by tape, the basketball hoops have been hanging off for going on a year, and theres lots of other examples.

Coffees nice, staff mostly friendly and toilets seem clean enough!

The place just needs some investment to bring it back to life

Catherine O.

Not so big that you can't keep an eye on the kids, but big enough to keep them entertained. Helpful staff and good prices too.

Ella P.

The smell of wee that hits you as you walk in is disgusting. Dusty and damaged softplay, generally not a nice place. Do not visit