Just go motorhomes - Dunstable

Grant S.

Went from great experience to feeling like we're being conned.

The van was great and we had a amazing time but on the last night while in a very windy Holland we were woken up by a loud bang.

The skylight at the rear had been blown up by the wind and the arms had fallen off. As it was Sunday night and we're were returning the van on Monday morning we just strapped it down and thought we would let them know about the issue when we got back.

We had also taken out the full insurance package so we expected to be charged even tho technically we hadn't broken it ourselves. When we got to the office we were told not to worry about and it will be covered.

The next day I receive an email explaining because it's at height it's not covered by the insurance and they were going to charge us over £600 for the damage, £350 of this was for the skylight itself.

A quick Google search and I find the same model of skylight online for £110.

Became very clear then that this company don't offer insurance to help their customers out in situations like this, they use it as a way to extort money from them.

O and the ladder to the upper bunk bed was broken and then super glued together! Says everything about this company.

Big shame as we would of used them again because the van was brilliant.

Beware!!!

(My response to justgos reply.... The skylight I found was an exact match to the skylight fitted on the motorhome. If you had any backbone you'd show me your invoice for the replacement part but you refused! Your conning your customers and you know you are hence the gaslighting in your response 🤣🤣)

Eilish S.

We had a fantastic trip relocating one off the Roller Team Vans. It was for 2-4 people and it suited my husband and I a treat. Great facilities on board. The team were great, helpful at every aspect of our journey with them.

It would be nice to have the option to hire some camping chairs and a table so that we could eat alfresco. It's also needs to be more clear about hiring of bedding as some re-locaters where not charged in Phase 2 and some where not.

As first timers the Motorhome suited us a treat.

Overall a fantastic trip and would love to do another one.

Sarah C.

We had the most amazing first experience of travelling with a motorhome for JustGo’s relocation deal from Pisa in Italy. We took our 2 year old daughter and she loved sleeping in the van and we were able to take her to some amazing places. The staff were incredibly kind and helpful; really quick answering our emails and questions. We would absolutely use this company again.

No N.

Not a very pleasant experience with customer service or technical support. Drove nearly 6 hours to Edinburgh depot to be told to come back the next day. We collected a motorhome with a range of issues which resulted in a swap after I threatened to leave them the motorhome and cancel the trip after two full days of hassle and worry. They are very good explaining to you why you must increase your insurance cover (which we did) but when asking for help, it was always someone else’s problem. We had to sleep in a motorhome which we couldn’t get out of in a fire. This is apparently acceptable for just go. I do have an ongoing complaint but it seems they lack any genuine customer service ability. I will update accordingly if they want to listen. I forgot to mention that they ask you to sign a damage form and then send you images of damage for another vehicle which makes you believe your liable.

Update 7/10/24 - I have reached a reasonable agreement with JustGo. We got there in the end but I hope lessons have been learned for other customers who just need a bit more help and understanding, especially in the case of understanding the impact they have on people’s holidays. Rating increased as they eventually took the time to put things right.

Dicksons I. M.

Sadly felt needed to warn other potential families who might shortlist Just Go for a family motorhome adventure. We collected a a motorhome for Scotland from Edinburgh late afternoon for 10 nights touring. We had no heating for 5 days despite putting in calls from early on the Saturday morning to relay the error codes on the system. The 'after-care service' was a joke. On the weekend ie from 5pm Friday through to Monday morning calls are just picked up by a 'holding' call filtering team who state they are unable to offer any technical assistance until the following week ! With 3 primary aged children in the midst of storms on Syke with ever decreasing battery power just for light (as the heating they conceded couldnt work off that or the gas) it was a real worry for us and finally the following Tuesday a qualified technical guy video whataapped us only to deduce what we already knew from the highlighted error codes that there were faults on the van. Flagged in a formal letter of complaint to the owner when we got home and no response from her. A random untitled lady called Victoria from 'customer service' wouldnt take any accountability for the company either, offerred a paultry £100 back for inconvenience, aside from a disrupted trip we were interested in ensuring they put measures in place so no other young families are caught high and dry like we were again. Clearly they weren't interested in doing so hence flagging here in a public arena where this can be exposed. All in all terrible customer service and they should hold their heads in shame. Profit all the way at whatever cost to the client ! Shop around folks and you will find some providers will come out direct to your van within 12 hours of an issue being reported 7 days a week. Now thats true customer service.

Chris E.

Avoid this company. Shocking customer service. Had to cancel a booking and so far taken over a month to refund me the deposit, even with cancellation insurance. Zero communication. I have had to chase repeatedly over email and phone.

They just want to sit on your money. Refunds by bank transfer instead of back to the payment method. Excuse after excuse for delays. All very un-professional.

Maybe a Google review will spur them into action… but I suspect not.

JakeyBoy

Lovely experience, good prices and exceptionally clean. Customer service was spot on despite us being rather inexperienced at the whole affair. Thanks in particular to Carmel who was super friendly and an absolute star!

ryandixon2007

What an awesome experience!! We hired a motorhome as part of the Itlayrelocation2024 and spent 11 days making our way from Italy to the UK, stopping at Switzerland, France and Luxembourg along the way. An experience we will never forget!! We loved our motor home and found it incredibly comfy and practical and it catered to all our needs. Also the staff at JustGo are incredibly helpful and friendly! Highly recommend JustGo, what an epic company!