Just Go! Holidays - Cheltenham

Robert Hook

Returned yesterday from the Grand tour of Ireland, firstly I would like to thank Tony an excellent and friendly driver, also David the tour guide, his knowledge of Ireland is second to none and his recall of history unbelievable. The tour is full on and absolutely flew by, we had a great coach full of people and many laughs along the way. The tours of different places, by David, were very interesting and thorough, Belfast, Derry walls, Galway, Limerick, Dublin. We investigated the Titanic museum, Giants Causeway, Donegal, Sligo by ourselves. The Ring of Kerry was lovely, Tony had a day off and joined us for the trip, Irish coffee at 10am set you up for the day! Hotels and food were very good, you could be picky about a few things but overall excellent. We flew to Belfast, only an hour, the coach took 14 hours from the Cambridge area with only nine on board so be prepared if going that way. We met many people from all over the UK which was refreshing as many airports are available to join the tour. Dublin airport was a nightmare yesterday apparently they had a power cut early morning and delays checking in meant it took us two hours queuing outside the building before the bag drop luckily we were picked up early from the hotel. I would recommend this trip if you haven’t seen Ireland before, beautiful scenery and extra friendly people. Well done Just go !

Letter 101

I had a lovely 5 day break on the Isle of Wight on the new JG Explorer.

We stayed at Holliers Hotel in Shanklin. She is 200 years old in 2024 and, while you can definitely tell her age, the welcoming owners are currently refurbishing the hotel to bring her back to her former glory.

Our room was quite a nice place to be but there was mold in the bathroom which should have really been removed, also the toilet seat moved when you sat on it which was quite uncomfortable.

The coach had great amenities including Wi-Fi, a kitchen, USB ports and access to a portal with entertainment. Our skilful driver, Ben, was chatty and friendly and made sure we were all having a good holiday.

The excursions: Steam Railway and Osborne House were excellent, although I wish I had more time at the various towns and villages we went to.

Overall, I would highly recommend going with Just Go. I had a great time and I thought it represented good value for money.

Peter Carmichael

I’ve just come back from the Coronation Street Experience and what a great weekend me and my daughter had. Tony our driver was excellent also. The only bad experience was the Britannia Hotel Bolton. We changed rooms within 10 minutes of arriving. All I will say is if this is the standard of accommodation used on your trips I won’t be using your company again. This is the first time using Just Go.

David Metcalf

Returned on Friday evening from Scotland's Beautiful Banffshire.
Good holiday, great value for money, but marred by some issues.
5-25am pick up from Chester, then huge detour to Preston because the feeder coach driver didn't know the route!
3 hours late leaving Preston, didn't arrive at hotel in Peterhead until 19-35. Straight in for our evening meal.
Hotel very good, helpful and friendly, but too cramped at long tables for meals.
Food always hot and tasty, rooms clean, comfy and warm. Bit of a hike to reach our lodge.
Enjoyable excursions with our driver Martin, but unaware that onboard toilet only to be used when stationary. What's the point of having the toilet? Made some journeys very uncomfortable. Would think twice about booking again.

Sandra Hodgson

I booked a London Theatre break back in April for my husband's 60th birthday. When our final confirmation came, the tickets were for the stalls though I had specifically asked for dress circle and paid an £80 supplement. I rang and adked why I had not received the correct tickets and was told it was a request not a guarantee. I was not offered a refund.
The driver was 30 minutes late picking us up.
We were given no information about where the theatres were; the driver just moaned about hating driving in London and shouted abuse at other drivers.
When we got to the theatre we ordered interval drinks from the stalls bar and went to our seats, only to find they were already occupied.
I spoke to an usher and then a supervisor who checked and verified that the seats had been double booked. I have osteoarthritis in my knee and there was a lot of standing around. With 5 minutes to spare we were taken to the box office. The gentleman there was very helpful and managed to find that my seats had been changed to the dress circle as first requested but this had not been communicated to me by JustGo nor had the updated tickets been sent to me. It made what should have been a lovely evening very stressful and painful, as we then had to go up and down 3 flights of stairs at the interval to get our pre-paid drinks.
The hotel was an hours drive out of London with no-one there to check us in. No timings about breakfast or departure time for driving back in to London. It was obviously the cheapest they could possibly find. we could even see a runway and planes from our room. Noisy, all through the night! Appalling! We were left feeling stressed and tired.
On the journey home, we were subjected to moreeroad rage from our driver towards other drivers including "I'm a chuffing bus...where do you want me to go?!" Inapproriate!

I spoke to the company on our return and have sent an email of complaint. Still waiting for a response. Customer care and comfort is definitely NOT their priority.

I will not use nor recommend this company in future.

Sandra H

Catherine Dibble

Harrogate trip was fantastic. Beautiful hotel food excellent.Carl our driver great... On to Knarsbough visit a lovely Old Mansion House loads of History.. finished with a Cream Tea... Great Value .

Patricia Stockton

Just returned from a 5day break to Weson super Mare, Bath & surrounding area, with my partner.
The driver Martin was very professional, and a credit to your company.
The hotel was a bit dated but could be overlooked by the quality of the home made food, it was fantastic & enough for the best of appetites.
The staff & entertainment were also amazing.
An excellent fun filled break.

Pauline Hall

Skipton and Emmerdale tour,terrible experience from start to finish, spent more time on the coach than the actual places we were visiting, hotel Mercure in Bradford looked liked like a derelict building although the bedroom was clean, the food was cheap and bland and the vegetarian option was disgusting, it was like feeding time at the zoo.We were given no details about anything from the coach driver about times we were been picked up for Emmerdale.
The Emmerdale tour was rushed with no time to eat or drink, the tour guide Rob was nice and informative but while people were taking photos he had moved on to another area so a lot of people missed what he was saying.
My main gripe with this company was my husband was poorly a few days before we were due to go so I rang them and spoke to a very rude customer service lady to see if we could cancel or change to another holiday and was told no, we could not have a refund and was told to go on my own or find someone else to go with ( therefore leaving my husband on his own at home) disgusting.
The only good part was the gentleman who drove us on the feeder coach, he was very kind and helpful.
Never will I book with them again.