Jump Heaven LTD - Stockport

Khamila D.

I used to come to Jump Heaven all the time because it was affordable and a fun day out for the kids. Sadly, the prices have become ridiculous £16 per child (1 HOUR), and on top of that, they force you to buy their own socks for £3 each, even if you’ve brought perfectly good ones from home. Inside, there’s no ventilation at all it feels like a sauna, which makes it uncomfortable for both kids and parents. Such a shame, as it used to be a great place, but I won’t be returning at these prices and conditions.

Emma B.

Fab place when you need a break! Kids are off and not seen until the times finished. Brews are good. Not the quietest of places as very echo-y but nothing some headphones can't cancel out. Always have a fab time here. Would highly recommend if you need an hour and a tired child!

Christopher S.

Incredibly hot and stuffy environment on a warm day, minimal fans or air conditioning. Even open a shutter door to allow a breeze maybe!?

Our safety is their prime concern apparently, maybe the management haven't heard of heat stroke. All the patronising safety videos are on small screens with the feeble tinny TV speakers unable to compete with the booming music system.

Staff members are overbearing and unnecessarily strict with the slightest infringement of the numerous petty rules.

It's not fun or pleasant experience. We won't be in a hurry to come back.

Leona K.

Fantastic entertainment for kids & adults! I took my daughter & her friend both 7 years old & they loved it.
Slightly more pricey then a few other trampoline/play centres but well worth it. (£10 for an hour) (£2 for socks). The hour went too fast with the amount of different things to do. Good selection of food/snacks & drinks. Ample seating area for those who would rather watch. Very Clean throughout, nice, friendly staff. Highly recommend & will be returning soon!!

Abdul S.

2 in 1 trampoline park and soft play. Loads of stuff to do, really fun for the kids.

One hour was enough for us but a 1.5 hour play option would be nice to have.

Cafe not the best though and very noisy.

Peter B.

And you wonder why places like this are closing down

If you turn up you actually get charged for turning up and not booking online 😂

What if you don't have access to online facilities?

TICKETS PURCHASED INSTORE WILL BE SUBJECT TO A £2 WALK IN CHARGE.

1 hour Jump Super Pass!
Experience everything Jump Heaven has to offer with our Jump Super Pass! Enjoy 1 hours on our arena with this ticket.

Pricing
Age 6+ | £14.00 (Online) £16 walk in
5 & Under | £14.00 (Online) £16 walk in

Why not just say £14 for all ages (Includes 1 FREE Non-Jumping Adult)
All accessing the facilities MUST have trampoline socks, you can bring your own if you already have some, alternatively you can purchase a pair for £3 at Reception

So x2 adults x6 children

X2 under 5's £38
X4 over 6s £76

Total £114 😲😲😲 absolutely shocking
This just as you sign in and walk through the door not including any drinks or food

We didn't stay as we didn't entertain paying that for a poor attitude from staff and absolutely disgusting prices for an hours play

I don't know the prices of food but I can imagine a cup of teas like £4 and the kids meal are about £7 for a stale cheese sandwich

Avoid this place at all costs a total rip off and I'd be surprised if it didn't close or change onlwners again in the next 6 months

Matt I.

We usually have a good experience at Jump Heaven, and to be fair, the playtime itself—both on the soft play and trampolines—was as enjoyable as always. However, our visit was let down by poor communication and lack of organization from staff regarding seating.

To avoid the post-session rush, I brought my disabled child off five minutes early so we could find a table and get him settled for food. Unfortunately, all tables were occupied—many of them by unattended jackets and shoes rather than actual customers. The only available table had a sign stating, *"Please do not sit at this table,"* so I walked away and waited.

A staff member (young lad in a yellow top) passed by, so I asked why tables were being taken up by belongings while families had nowhere to sit. He apologized and then, surprisingly, led me to the very table with the "do not sit" sign, saying it was fine for us to use. I pointed out the sign, but he reassured me it wasn’t an issue.

Once seated, I ordered food for our group. When the first half of our food arrived, the staff member delivering it asked if we had moved chains that were *supposed* to be around the table. We hadn't, and neither had the staff member who seated us. She politely acknowledged the confusion and just asked us to notify them when we were done so they could put the sign back. No reason was given as to why the table was out of use.

Then another staff member brought out the rest of our food—only to tell us again that we shouldn’t be sitting there. We repeated that a staff member had told us it was fine and that another had simply asked us to let them know when we were finished. He seemed to accept this and walked away.

But then a fourth staff member—who seemed to be a manager or owner—came over with the previous staff member. This time, we were told we couldn’t sit there due to an *issue with the roof.* This was the *first time* anyone had mentioned a safety concern. We explained again that we were seated by a staff member, there was no chain, and we had already been served food. Rather than offering a solution, he just told us to move. When we asked *where* we should go—since all other tables were taken—he shrugged and said, *"I don’t know, but you need to move."* Eventually, after all the back and forth, he allowed us to stay.

The frustrating part is that we never moved anything or ignored instructions—*a staff member explicitly told us* we could sit there. Yet, we were repeatedly approached and made to feel like we were in the wrong, even after we had already been served food. More concerningly, if the table was unsafe due to the roof, why was staff giving mixed messages and allowing customers to sit there in the first place?

On top of that, throughout our meal, I counted at least *six* tables occupied *only* by jackets and shoes while actual families had nowhere to sit. If staff enforced better use of tables, perhaps there wouldn’t have been an issue in the first place.

If a table is unsafe, staff should *all* be properly informed and consistent in enforcing it. Instead of repeatedly confronting paying customers mid-meal, they should focus on preventing tables from being unnecessarily taken up by unattended belongings.

**Rating: 2/5** – Play area is great as always, but the lack of organization and poor communication from staff made what should have been a simple mealtime a frustrating experience.

Melissa W.

Came here for a birthday party.
Staff were sweet and helpful. The place is amazing! The kids only came off the trampolines to get a drink, then they'd go right back to play!