JG Travel Group - Cheltenham

Sue H.

Mystery trip 22/23 Feb, largely enjoyed trip, but would have preferred one stop per day with longer to explore. With having to get lunch, 2 hrs left little time to see the surrounding areas. Hotel (Holiday Inn Cannock) ok, clean rooms etc but dining room very small and poorly laid out. Food reasonable.

kay H.

We went with National holidays for a 2 day break to Scarborough and Whitby. We were on the coach for 6 hours both days. The hotel we stayed at -- The Grand in Scarborough was awful, unclean and food awful.
We were not informed that we would not have much time in the places as spent all that time on the coach. National advertised a Regatta in Whitby, but we didn't see any sign of one.
All in all it was a terrible tour and we wouldn't use National holidays again!

Richard B.

I would have given no stars if I could. Myself, partner and our 2 girls had an overnight trip planned on the 3rd August with one of their companies. This morning my partner received a positive test result for covid. We contacted National Holidays to try cancel and book another at a later date. We were told this couldn't be done due to not having 6 weeks notice, even with insurance they require 2 weeks notice. Covid doesn't give you notice. Had a call back from a manager who offered £10 per person against another break. Totally unacceptable from a £400 break. The lack of understanding I find deplorable.

Adam T.

Poor customer service. They claim to have bought the company name of National Holidays but no financial responsibility of the company. Meaning they arent responsible for any vouchers by National Holidays, issued prior to them going bankrupt. I tried for 6 months to get through to themselves to try and re-validate or be refunded from a voucher I had previously bought for family. Since the voucher could not be used during the pandemic, and then became invalid once National Holidays declared they were going into administration. Only to be told it was my banks responsibility and not theirs. I have been bounced back and forth between my old current account providers. And various numbers from administration groups supposedly responsible. Seems to be an issue that no one wants to deal with. Even something as small a £50 voucher unable to be used. Simply reflects the company portraying actions as simple as holding their hands up and saying 'its not my problem'.
This is not a good reflection of how this company handles its customers. Judging by other customer reviews, it doesn't surprise me. In my opinion, better off going elsewhere for your holiday.

Vicky H.

Went on national holidays mystery tour weekend. We ended up in blackpool at castle Norbreck Hotel. This hotel us disgraceful dirty and should be taken off the books. I know its a cheap cheerful break but this hotel scrapes the bottom of the barrel. We did not see one cleaner and to be honest there should have been there was a kebab in one of the corridors that had been there before we got there and wouldn't be surprised if still there 3 weeks later. Please look at trio advisor reviews you will see alot of bad experiences.

Cath M.

Disgusting customer service. Would never use nor recommend this company. Whoever or whatever position Tia holds I would recommend retraining. She isdisgusting

Daniel W.

I would give zero if I could aviod this company

Booked a trip to coronation street and never got what we paid for

Ben B.

Scam artists - check the T&Cs very carefully before booking, and avoid.