Iglu.com - London

Address: 6th floor, Iglu.com, 165 The Broadway, London SW19 1NE, United Kingdom.
Phone: 2035539573.
Website: iglu.com.
Specialties: Travel agency.
Other points of interest: Online appointments, On-site services.
Opinions: This company has 18 reviews on Google My Business.
Average opinion: 2.4/5.

Location of Iglu.com

2035539573

Iglu.com is a well-known travel agency that has been providing excellent services for many years. The agency is located in the heart of London, specifically at Address: 6th floor, Iglu.com, 165 The Broadway, London SW19 1NE, United Kingdom. This location is easily accessible by public transportation, making it convenient for customers to visit the agency.

One of the standout features of Iglu.com is their online appointment system. This system allows customers to schedule appointments at their convenience, without having to physically visit the agency. This feature is particularly useful for customers who have busy schedules or live far away from the agency. Additionally, Iglu.com offers on-site services, including in-person consultations and meetings. These services provide customers with a more personalized experience, allowing them to speak directly with travel agents and discuss their travel plans in detail.

Iglu.com has a wide range of specialties, including cruises, ski holidays, and beach vacations. Their team of experienced travel agents can help customers plan every aspect of their trip, from flights and accommodations to activities and excursions. The agency has established partnerships with many reputable travel providers, ensuring that customers receive high-quality service and value for their money.

According to Opinions: This company has 18 reviews on Google My Business., the agency has received mixed reviews from customers. While some customers have praised the agency for their excellent service and knowledgeable travel agents, others have criticized the agency for their high prices and lack of flexibility. However, it is important to note that the agency has an average rating of 2.4/5., which is relatively low compared to other travel agencies.

Despite the mixed reviews, Iglu.com remains a popular choice for many travelers. The agency's convenient location, online appointment system, and on-site services make it an attractive option for those looking to plan their next vacation. For those who are considering using Iglu.com, it is recommended to do their own research and carefully consider the pros and cons of the agency.

Reviews of Iglu.com

David Redford

1/5

I can’t believe I have to take Plant Cruise (Iglu) to the small claims court to recover my money for a cruise the cancelled in March. Firstly I was told I would get my refund in 15 days then that moved to 60 days, now more than 6 months have passed. I informed them I was going to the small claims court and there was absolutely no reaction, so small claims court here we go.

Thanks for your reply but I’ve been waiting over six months for my refund, I shall be submitting my court papers to the Small Claims Court tomorrow morning. If you would like to make my refund today that would be good and it would save you court costs and interest. Booking ref XNHM7W 927366
I hope to hear from you.

Richard Scott

1/5

DON’T EVER USE IGLU ...I’ve been waiting for a refund of deposit for a cruise that was cancelled by NCL, but booked through Iglu. NCL approved the refund, but Iglu are hanging on to the money. It’s now nearly 6 months. I have another cruise booked with them for next year, but I will cancel it. They are a complete waste of space! I Will never use them again. If you call to book a cruise, you will get straight through, if you have any sort of query or problem, they won’t talk to you or resolve the issue. They don’t answer emails either. DON’T EVER USE IGLU is my advice!

Keith Durn

1/5

I’ve paid in full for my cruise but I constantly get e.mails saying pay now to avoid extra cost. This company is the worst agent I have ever had dealings with. I’ve waited on the phone for hours only to be cut off. You can’t even find an e.mail address to try to contact them. Please avoid at all costs.

UK Kerry

1/5

This company is the most terrible company that I deal with. They made a mistake on the side when issuing tickets and tried to charge me for £300 for changing fee. No negotiation and cut my line when I try to find a solution. Avoid this company, they try every ways to rip people off

W E

1/5

I would leave zero stars if I could. Please read the reviews and do your homework on this company. My son and I booked a cruise and when the cruise company changed the vaccination policy he could no longer go. Iglu refuse to refund yet. They take an hour to answer calls too. I'm concerned the refund is going to take months of chasing up. Shocking stories on here and Internet groups about iglu refunds.

Richard Lefton

5/5

I was deliberating a cruise vacation for my wife's 50th birthday. I was very open minded as to what we may do. However purely by coincidence I received an E mail from Iglu I liked a particular cruise by Celebrity. I had done some homework on various cruise lines via Cruise critic and friends. I decided that Celebrity was the one we wanted. So I made a phone call spoke to an assistant called Nikki she was extremely helpful and as important very knowledgeable each question I asked her and there were many she answered each and everyone in a competent and professional manner. I gave her my budget told her my requirements as we wanted to bolt on 4 days at either end of the cruise as I was not too sure as to whether I was being realistic or not. As I did not want to waste either if our time Within 24 hours Nikki found us a fantastic package within my budget I really can't fault any of the service I received from Iglu When we were on the ship we were talking to another couple who have used Iglu on several occasions and were more than happy with the service and the fantastic prices too.To sum up we have got hooked on cruise holidays we definitely use Iglu in the future. People are quick to complain but not so fast to compliment Keep up the fantastic efficient professional and friendly service

Richard

David Launchbury

1/5

This company should be avoided.
Holiday package cancelled by IGLU 132 days ago, refund requested 115 days ago. Still waiting for money to be returned. Money from Cunard paid back to IGLU on 22nd May, they are still holding on to it.

Ken Mudd

1/5

Day 133 and still no refund. I have been advised at various times I am on the priority list, I am with the senior management team and I will be escalated.All meaningless. I just want you to give me my money back.
Would give no stars if possible.