Hot Pursuit Cycles Ltd. - Newton Abbot

Jack R.

Can’t recommend enough!

Having not cycled for over 10 years, I popped In looking for a beginner friendly bike admitting that I knew next to nothing about cycling. Matt was very patient in explaining things and super helpful. After a test ride around the car park I bought the bike and have been unbelievably happy with it since!!

Had a small issue with the derallieur and attempted to fix myself (don’t recommend). I completely scuffed it up, so called hot pursuit who happily took it back and sorted it out free of charge.

Haven’t been cycling long but am absolutely loving where it’s taking me. Thank you to everyone at hot pursuit!

George A.

I couldn't rate this team highly enough. Simon has done a fantastic job on my two bicycles, the team were helpful on the phone and it was all done in record time. Sourcing difficult parts. Taking off a very stuck part safely. Diagnosing and fixing a fault in the mechanics of a wheel that I imagine at least 4/5 bike shops would have just said you need a new wheel for. Also just finding additional, fiddly things that could be improved and just sorting them. Fairly priced.
It is a treck to get to the shop for me, but I'd be willing to travel twice the distance for the service received. Thank you again.

James T.

Brilliant shop. Took my cyclocross bike to be serviced, and they only did what was necessary after doing an inspection. They were very helpful in identifying an issue with the gearing, and suggested the most economical solution; now rides like new. Turned around in a day. Very friendly team, and clear with pricing. Highly recommended.

Richard F.

Absolutely brilliant! Had my bike serviced at Hot Pursuit recently and they did a fantastic job. Good comms, reasonable pricing, and even cleaned the bike too 🙂 Thank you.

NuStyle H.

Thank you to Hot Pursuit to repairing my Condor Leggero, which suffered a sheared seat clamp bolt. I was on a ride during my 4 day visit to South Devon, on route to Mortonhampstead when my saddle fell off! Hot Pursuit repaired my Condor and I was on my way! Excellent service.

Mike P.

Avoid like the plague.
Took my levo turbo in to check out as it was not changing modes. This was the only problem, and rode all morning sunday. I was told a thorough diagnostic check was done and it needed a new motor £700. Was very suspicious as the motor had been rebuilt in May this year and had been fine the day before and not the reason I took the bike in.
Did not trust them. Picked up the bike and took it to a non franchise independent mechanic. Long story short without the diagnostic equipment and good old common sense a £28 cable from the TCU to motor fixed the issue. This is the third time I have had a bad experience in there. Previously bought a bike, used a few times for parts never good. Try to support local shop....never again and felt this time I need to warn others.
Avoid them

Feedback from Greg's reply below to clarify.
The motor was indeed rebuilt by a well known reputable company that rebuilds all the main manufacturers motors when they are out of warranty. I electively did this when I rebuilt my bike as it was out of warranty anyway, it was done to protect the longevity of the motor and upgrade the early gen 2 belt and needle bearings which have shown to fail on early gen 2 motors. Check the company out on Google the "e-bike motor centre" hopefully this will help future readers of this and avoid you being sold a new motor you don't need. The rebuild is half the cost of a new motor, you also get warranty from them, they have excellent reviews and I phoned them today explained my issue and they immediately stated that would not be a motor issue. However for peace of mind if needed they would check it free of charge...now that's customer service Greg!
The motor has been fine since rebuild (May 23), with no issues and no issues now. Remember this was not the reason I brought my bike to you in the first place. The obvious response would have been "sorry got this wrong" which most people or businesses reading a review such as this would do, but no lack of customer care continues. When a bike is out of warranty if I choose to insert a chip for off road use that is my choice. As you know very well Greg it does not effect the motor. The UK (road) limit is 15.5mph, in the USA the motor speed is 20mph, with class 3 e-bikes able to do 28mph. The chip does not enable you to go massively faster due to the gearing of the bike, it makes it ride more like a normal bike with free running feeling. The chip is plug and play and was removed prior to me bringing it in the store and has no lasting effect, traceability to any electrical components so would not effect the diagnostic process this is a fact and please Google these to see.
I believe the motor had not been removed from my bike due to the obvious debris which was sitting on top, the independent mechanic commented on this suggesting not a chance it had been removed. I watched him take it out debris fell off when removed that was just sat on top of the motor. Also easy to spot mud in bolt holes after I collected the bike from your shop, also commented on by the other mechanic. You can attach wires externally to the TCU and a new engine so it appeared you probably retro fitted my TCU with the new motor off the bike as the HMI cable that is routed through the frame would not have enough reach to connect to another motor outside of the frame. This I suspect was the case and hence your wording "the only time we could get the bike to function correctly was when a new motor was plugged in" not fitted then Greg?
Plain for all readers here, that despite having a chance to apologise stating "not up to an expecting specialized dealer customer care, you ignore the chance to do this. Yes I did not choose to take your advice, which was to fit a motor I did not need saving me £700.
My advice stands to other potential customers is Avoid Hot pursuit cycles, there are other better bike shops with better customer care and mechanics which will save you time and money.
Mike

Gavin L.

The work that’s been carried out on my wife’s bike is amazing. They have transformed the bike. The bike is very sentimental to my wife which was gifted to her by her father at 14 years old. She is now 41. but when I used it the other month I realised it’s a death trap, and there’s no way I could get her on a new bike so I dropped it into hot pursuit and they carried out a full refurb restoring it too its former glory. And all at a great price.
There were tears when I unveiled it to her for a birthday surprise. She is so pleased. I only wish I did a before and after picture. Great work from them and strongly recommend.
Be back in shortly with my bike as the brakes need bleeding.

David A.

Went to the Kingsteignton shop today to pick up my wheels after having a tubeless system fitted. I asked where my tubes were and was told they aren't there. So I asked the chap if he could find them and he repeated himself, which seemed to go down like a dog poo sandwich. Not willing to give up I asked if they had been throw away? He said "I suppose so. Needless to say I left without my tubes, which were going to be my back up in the event of a ripped tyre.
This shop seems to have a lot good reviews, shame it has been marred by one uncooperative member of staff.

Unfortunately not only did they discard my tubes an dismiss me in the shop, but my tubeless set up on the front wheel went flat overnight before I got a chance to use the bike. Really disappointed, I guess you have to go back to the old adage, "if you want something doing right, do it yourself".