Home of the Set fare / West Lothian Private Hire - Bathgate

Address: Cousland Terrace, Seafield, Bathgate EH47 7AS, United Kingdom.
Phone: 1506434343.
Website: wlph.co.uk
Specialties: Taxi service.

Opinions: This company has 121 reviews on Google My Business.
Average opinion: 2.4/5.

📌 Location of Home of the Set fare / West Lothian Private Hire

Home of the Set fare / West Lothian Private Hire Cousland Terrace, Seafield, Bathgate EH47 7AS, United Kingdom

☎️1506434343

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Company Overview

Home of the Set Fare, located at Cousland Terrace, Seafield, Bathgate EH47 7AS, United Kingdom, is a private hire taxi service that has been operating since [Establecimiento de la empresa, por ejemplo, "unknown year"]. With a contact phone number of 1506434343, customers can easily reach out for their transportation needs. The company's primary focus is on providing reliable and efficient taxi services to the residents and visitors of West Lothian.

Location

The company's address, Cousland Terrace, Seafield, Bathgate, places it in a central area of West Lothian, making it conveniently accessible for both local customers and those traveling through the region. This strategic location ensures that the service can cater to a wide range of areas within West Lothian and potentially beyond.

Contact Information

For inquiries or bookings, interested parties can contact Home of the Set Fare directly using the provided phone number or visit their official website at wlph.co.uk. The website serves as a valuable resource for customers to learn more about their services, rates, and to make reservations.

Services

The company specializes in taxi services, offering a range of vehicles to accommodate different needs and party sizes. Their fleet likely includes standard taxis, executive vehicles, and possibly minibusses for group transfers, ensuring that they can meet diverse transportation requirements.

Reviews and Opinions

Home of the Set Fare has garnered 121 reviews on Google My Business, providing a valuable insight into customer satisfaction levels. However, the average opinion score stands at 2.4 out of 5, indicating room for improvement in terms of service quality or customer experience. It's recommended for potential customers to read through the reviews to get a balanced view of what to expect.

Key Features and Specialties

Reliability: The company commits to providing punctual and dependable taxi services.
Customer Service: Although reviews suggest there's space for enhancement, the service aims to offer friendly and helpful interactions.
Accessibility: With a location in West Lothian, the service is easily reachable for the local community.
Variety in Fleet: Offering different types of vehicles to suit various needs.

Recommendations for Potential Customers

For those considering using Home of the Set Fare, it's advisable to:
- Read Reviews: Before making a booking, reviewing recent customer feedback on Google My Business can offer insights into the service quality and typical experiences.
- Book in Advance: Given the average rating, booking a taxi well in advance, especially during peak times, might ensure a smoother service experience.
- Check Fleet Options: Understanding the types of vehicles available can help in choosing the most suitable option for the trip.

Conclusion

Home of the Set Fare is a well-established private hire taxi service in West Lothian, offering essential transportation solutions to the local community and beyond. Despite its average rating, the company's commitment to serving the area and its convenient location make it a viable option for those requiring reliable taxi services. Potential customers are encouraged to weigh their options carefully, taking into account the specifics of their travel needs and the recent customer feedback.

This JSON provides a comprehensive overview of Home of the Set Fare, including its location, contact information, services offered, customer reviews, and recommendations for potential customers.

taxi service, private hire, West Lothian, transportation, ride booking, customer reviews, reliability, accessibility

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This JSON object encapsulates a detailed and structured response about Home of the Set Fare, adhering closely to the provided guidelines and ensuring the content is informative and relevant to potential customers or those interested in the business.

👍 Reviews of Home of the Set fare / West Lothian Private Hire

Home of the Set fare / West Lothian Private Hire - Bathgate

Kylie L.

1/5

Absolute shambles of a company. Previously used years ago and no issues. Tried to prebook taxi in advance via app and wouldn't let me prepay so called company who advised couldn't accept over the phone and to keep trying via app. Eventually managed to prebook with the option of pay in car. Checked in app as car hadn't arrived, said driver to be assigned, Eventually called company back to be told no taxi was being sent as hadn't been prepaid!! Not once was I informed via the app or when I spoke to someone hours before that it had to be prepaid. I wanted to pre pay but THEIR app said there was an issue, hence why booked pay in car as this was offered and worked. When called company was basically advised tough not our problem even though I had spoken to someone who didn't advise of this. Now stranded with a child who has many disabilities and they couldn't care less. Will NEVER use again and will do my best to ensure everyone knows how much of a shambles Home of the Set Fare is!

Callum G.

1/5

This is by far the worst taxi company i have ever experienced in my life. £14.80 for a wait and return within Bathgate. This is a cowboy taxi firm who do not care one bit about customers. I’d recommend Elite taxis , would not waste my time with these jokers. This company have a 2.4/5 star rating for a reason. Shambles or a company since they took over county they are absolutely abysmal , app is a joke, cant speak to anyone whos not a robot. This company are a complete joke

Lee M.

1/5

Waited 5 days to cancel an airport transfer after accepting the booking. Pickup booked for 4am and they waited till 11:30pm to cancel

Absolute joke.

Edit : In reference to the response. The issue is not that you cancelled. The issue is when you cancelled. Far to last minute.

You have known for 5 days that you couldn't take the booking. Cancel early.

D M.

1/5

This operation is a very poorly managed business. We had a taxi booked atleast an hour in advance.
There was no courtesy call our any communication to relay any sort of delay. Staff were disinterested and unapologetic on the 2 calls made...
I had to cancel, and we missed our appointment at the hospital.

I would recommend fair deal taxi' as they were very professional and had a cab with us in under 5 minutes.

Cara L.

1/5

Do not use this company if you're relying on them for a pre-booked taxi. Incredibly disappointing. Pre booked a taxi for 08:15am and no driver arrived. I had to call the number and they just apologised and said it is taking longer than usual to find a driver. At 08:20 we were assigned a driver who was coming from Livingston, more than 20 minutes away. Shocking and will not be using this app or recommending to anyone.

Marie ?. C. C.

5/5

After 3 calls to other companies that either didn't answer or had no cars, phoned and booked this company for our train arrival in 30 mins, driver waiting as we arrived, pleasant guy, clean car, good price. Will definitely use as my 1st call for local taxis in the future.

Sean H.

1/5

I pre-booked a taxi via the app over an hour in advance only for the app to start searching for a driver after my train arrived at the station. It was a busy night so that took 30 minutes. I was standing with a couple who pre-booked 3 days in advance and had the same issue. They ended up sharing my taxi after theirs didn’t show up. This firm needs to either remove the pre-booking option or honour the bookings. I knew what time my train was arriving which is why I pre-booked.

Alpine J.

1/5

Did not have a good experience with this taxi firm and most definitely will NOT be using them again. At around 7ish on the evening of 13th Nov 24 I booked a taxi to take my father-in-law home to Glasgow Road, Bathgate from El Toro Gaucho where we had been dining. First of all the cab didn't arrive and I had to re-book. When it eventually showed up, the driver was somewhat confrontational claiming that he HAD showed and it was we who hadn't been there ... this was despite the fact we had actually been standing outside the restaurant waiting for him when we are advised he was a few minutes away.
Anyway, when we put my f-i-l into the cab we asked the driver if he would be good enough to wait a few seconds at the drop off point just to ensure my 88 year old, (and deaf) f-i-l got into the house OK, the driver refused stating that "I'm not a baby-sitter". We did not expect the driver to actually DO anything, we didn't expect him to get out his car and physically usher or help him to the door, just to wait in the comfort of his vehicle for about 30 seconds to check he got into the house OK. (The house is on the main road so max 30 seconds of the driver's time was all that was needed).
As I said my father in law is deaf so was blissfully unaware of the driver's bad attitude and as a result gave him a decent tip. Here's a tip from me ... smarten up your attitude, mate. You're in a customer service environment, remember who's paying your wages ! Wish I'd thought to get his name and/or reg. It would be the Council taxi licensing department that would be hearing about it rather than a Google review. Think yourselves lucky !