Home from Home - Swansea

Suzanne B.

Extremely high specification. Well equipped. Could do with a shower over the bath in the main bathroom. If you are thinking of staying there look at Google maps first, which I forgot to do as the lane up to the property is narrow and if you have a large car like a 4x4 its difficult to get down and turn around by the property. Apart from this it's a lovely cottage.

Mary W.

The staff from Home From Home went out of their way to make our holiday a great success. We mistakenly ordered a food delivery before we were due to arrive and they had packed it away carefully in the fridge, freezer and store cupboards! What great service.

Chris I.

We booked a house on the Gower through Home from Home's excellent website, which made it easy to find dog-friendly accomodation. When we were there, they were very helpful when we locked ourselves out, and even got in touch with the owner to answer some questions we had. The staff on the phone were both helpful and friendly, they genuinely seem like they want you to have a great holiday. Would be happy to book through them again.

Ivona B.

UPDATE
We did get a cleaner after 3 day of unsuccessfully trying to get in touch with Home from Home. I understand the general message of "we're striving to provide our best", but Home from Home didn't. This sort of situation shouldn't have happened in the first place if as a company you actually followed the rules you advocate for. I also strongly suggest that the emergency number is actually monitored properly otherwise there's no point in having one.

Booked an apartment by the seaside with Home from Home. The price was lower than other accommodations around it and we did think it might be too good to be true but the place looked nice in photos. Plenty of alarm bells that the place hasn't been cleaned or noone has set foot in it in a very long time. As soon as we opened the door we noticed the mountain of unopened mail on the floor behind the door, the stench of unaired place was quite strong, we had to open the balcony door. The bedding looked clean but the bathroom was disgusting. The toilet is dirty, when I lifted the seat, you could see pee stains, the sink was dirty as well, on the floor you could see bits of gathered dust and hair God know from whom, and in the shower cabin there's a used bar of soap, because why not share your soap with a stranger in a pandemic! The mirror isn't clean either and there's little hairs from shaving along the edge of the cabinet. There's no cleaning products in the flat so we had to use our wet wipes to clean the toilet and sink so we can use it. In the fridge I noticed a big white stain that looks like spilled milk. And to top it all off, we tried calling the emergency number for the past 2 days and left a message as well but we've had no response so far, to either get a cleaner or be moved somewhere else. Filthy place that puts your health at risk, and in a pandemic is ever more important to minimise disease transmission. Really hope we don't catch anything, as we're forced to stay here until they get back to us. I would not recommend it. I can see they have a few positive reviews, I can only hope their other places are clean so to minimise disease transmission.

Aled E.

Had a lovely Bank Holiday weekend at one of their properties in Mumbles in April/May 2021. Great value for money and was all very well organised throughout. Some lovely personal touches also. Highly recommended.

David L.

This was our third booking with Home from Home and on each occasion, we have found the team to be extremely professional and friendly. We have always been provided with lots of information to help us get the most from our holiday. Can't fault them, five star!

Ray P.

Just returned from a week on Gower and myself and the family had a fantastic time. With all that has gone on over the past few months I was very nervous before going but have to say the staff were brilliant at providing reassurance and communicating everything ahead of the stay. I was so please to hear how thorough the key collection, cleaning and property preparation process was in regards COVID and this was very welcoming. I can only apologise for talking up so much time of the staff with my worries and so many questions. Roll on our next family trip to Gower!

Eleanor J.

Made a booking and had to cancel two days later. The booking was made for a visit to take place in five month's time. The company wouldn't return the deposit even though the cancellation was attempted two days after the initial booking. They were unsympathetic and frankly hostile. I agreed to waive the administrative fee but was told that unless the room was rebooked for that time there would be no refund. Two days! This is bad business. I won't be touching this company again.