Holiday Inn Express Birmingham - Star City by IHG - Birmingham

Holiday Inn Express Birmingham - Star City by IHG

The Holiday Inn Express Birmingham - Star City by IHG is a modern and comfortable hotel located at Cuckoo Rd, Heartlands Pkwy, Nechells, Birmingham B7 5SB, United Kingdom. With a phone number of 3333209358, this establishment offers convenient communication for guests. For more information or to make a reservation, visit their website at ihg.com.

Specialties

• Hotel
• Conference center
• Wedding venue

Opinions

This company has received 927 reviews on Google My Business, with an average rating of 3.9/5. Guests appreciate the warm welcome and thoughtful gestures, such as gifts for being a platinum member. The hotel's amenities, including a sofa bed and towels for children, add to the overall comfort of the stay. However, some guests have noted the lack of power outlets near the bed and the air conditioning shutting off during the night as areas for improvement. The breakfast is described as satisfactory, with some suggesting the addition of a pancake machine for variety. Easy parking is another plus for this hotel.

👍 Reviews of Holiday Inn Express Birmingham - Star City by IHG

Jessica W.

4/5

We only spent 1 night here, but our stay was fine. Warm welcome and gift for being a platinum member was appreciated.
I appreciated the sofa bed being ready when we arrived along with towels for my child. She lasted about 20 minutes before she fell asleep. We were all very tired after traveling since 7pm the day before and arriving at this hotel at 8pm. We didn't like that there were no power outlets near the bed and that the aircon shut off in the middle of the night. The breakfast was fine. Could use a pancake machine like the one we stayed at near London. Parking was easy.

Kesbol999

Positive and pleasant check-in with a surprise package for me as an IHG member. Thank you. Our room was spacious, comfy and above expectations and the breakfast choices the best I’ve ever had at a Holiday Inn Express (mushrooms and boiled eggs added to the others we expect). It’s all so good BUT .. having arrived back to the hotel after a night out (22:50), we were told the bar shuts at 11pm! What? Really? Yes - management policy due to potential noise! It might not be an issue for some, but as a hotel you expect better licensing hours. With other hotels in the Birmingham area it means (sadly) we are unlikely to return.

Roger

Finding the hotel entrance was difficult at night in the complex road matrix for the area. But the reception was straightforward and very welcoming. The room was comfortable, well provided with facilities, sufficiently spacious, with adequate clothes hanging. The bathroom was very good with an excellent shower cubicle and plenty of towels, (for one). A magnifying shaving mirror would have been nice but was not a great inconvenience. A low lighting option for the bathroom would also have been good for those of us having to get up in the night. And everything worked properly, (except the intermittent TV remote!), which was what was needed after a long day. Breakfast was also very good, both cooked and for cereal and fruit.

Khursheed Q.

5/5

You will not find better friendly staff then here. Wonderful sense of humour. You almost feel as though you are at home.
The bed was fantastic....the last time I saw a bed this size i was in Dubai and Qatar.
Breakfast was great too. A good selection to choose from.
Recommended

J B.

3/5

There was a power cut in the local area that disrupted our stay, so I’m trying to keep that in mind while writing this review. When the air-conditioning was working, the room still felt a bit stuffy. Both the main bed and the sofa bed were quite small—really only suitable for one person each—so my husband ended up sleeping on the floor. The toiletries in the shower were placed too high for someone with short stature trying to wash their own hair. Breakfast was okay but seemed to run out quickly. On the positive side, the location was excellent. Also, thank you for the complimentary water and snack provided as a member.

haychc2025

We stay at this hotel frequently every 2-3 months due to regular business trips. |The hotel is overall clean and has free parking which is a bonus in a busy city like Birmingham. The location is also good as it is directly opposite star city and Costco. |Overall, not a lot to be disappointed over. The rooms have always been clean and simple. Has a tv with freebies channels which is handy and also has a decent amount of breakfast options (vegetarian sausages available when requested). |The hotel is just slightly outdated so could do with being refreshed and brighter and could maybe do with adding some more vegetarian options for breakfast too. |But we enjoy staying here and would continue to recommend staying too

Manda

On arrival the ladies in reception welcomed us and organised a taxi for us. Too early to check in we went out for the day. We checked in at 6 ish quickly went to our room left our belongings and went to enjoy our evening. On returning we went to bed and realised it wobbled. We went to sleep but that was short lived as every time one of us moved the bed moved like a seesaw, I went to turn the bed sidelight on and my finger went into a hole touching wires where the usb charger should be. All we wanted was some sleep so tried to stay as still as possible throughout the night. Some sleep had but not a good night. In the morning at breakfast we asked a staff member about gluten free bread, she pointed to the breads and said all we have . We found the gluten free bread and cereal ourselves. Staff knowledge very bad. Spoke with manager who said we would receive an email with a half price stay next time we use them. This has never been received !!! Unsafe building, unknowledgeable staff and staff not professional. Will. Ever stay at this venue again.

stproc

Stopped over for 1 night whilst visiting an event in Birmingham & booked in here a# it was close to a restaurant that we like.|This is probably the best HIE that we’ve visited. The staff on reception & the bar were very attentive & helpful and a pleasure to deal with. Breakfast was definitely the best we’ve had at a HIE, the choice was very good, tasty & constantly topped up. |The room itself was large and in line with others of this class but was comfortable & well equipped.