Hilton Cambridge City Centre - Cambridge

T G.

Memorable for all the wrong reasons
Upon arriving at Hilton Cambridge City Centre, the concierge directed us to use the lift to take our luggage to reception on the first floor. No offer of assistance was made. The escalator was out of order—and remained that way for the duration of our stay.
At reception, the unsmiling front desk attendant asked us to wait while she signed into her computer. That was fine; we weren’t in a rush. We were then handed our room keys and wished a pleasant stay.
The dimly lit hallway was cluttered with wine bottles and an unattended cleaning cart, adding to the hotel’s overall lax impression.
The room was adequate: a standard layout, dark, with no view, budget tea and coffee provisions, and no bar fridge. At nearly £300 a night, it felt overpriced.
Given the Hilton brand pioneered many of the conveniences now considered standard in hotels, the service and facilities here fell short. The walls were paper thin, and the soundtrack of our stay included a crying baby next door.
In the morning, we attempted to order coffee via the in-room dining app. The order failed to process—twice.

davidgB3350XW

First time I’ve stayed at the Cambridge Hilton, was there to celebrate my 60th Birthday as a diamond member I asked for the best upgrade possible, was advised it was only one room up from my guest room I’d booked never heard of this before from Hilton even though suites etc were available. But disappointed.|The executive lounge was by far the best I’ve seen in the UK by a mile…. And there is a But, no coffee machine, broken and the evening happy hour snacks were brought out once and that was it!! When it’s gone it’s gone.|Really close to the city so great for location.|Overall enjoyed my stay but could have been better from Hilton didn’t feel as a diamond member looked after, which is very unusual for Hilton hotels.

Trip.com M.

I had a wonderful stay at this hotel. The staff was friendly, professional, and always ready to help with anything I needed. The room was clean, spacious, and well-maintained, with all the amenities I could ask for. The location was perfect—close to local attractions yet quiet and peaceful for a good night’s rest. Breakfast was delicious with a wide variety of options. Overall, a very pleasant experience. I would definitely stay here again and recommend it to others.

Gabriel C.

The hotel is generally quite pleasant, although some renovations would be beneficial. The bathrooms could use some attention, particularly the showers. However, the service and staff are wonderful, and the food is delicious. I believe the hotel is a good choice for an overnight stay. The location is also excellent.

Stburton

Nice bedroom air conditioning unit a bit noisy in our room. And needed it on because it’s hot outside and windows don’t open. Bed comfortable. Bedroom clean . Bar nice and there was a pianist playing which was relaxing. Bar pricey or should I say drinks. Car was parked via a valet service. Breakfast sorry didn’t enjoy. Bacon like rubber eggs also mushrooms had a strange taste to them not fresh.it was a free for all. A lot of people no tables. queueing. For things I’m afraid it’s the sort of breakfasts I hate .

S2113CEchrisl

Holiday|As a Hilton Gold Member we were upgraded from an executive room to a suite! A big thankyou and a shame we were only staying for one night as we were passing though. The suite was very spacious, well appointed, and very clean. The hotel overall was pleasant and staff were happy to assist. Our first time to Cambridge and what a beautiful town it is. As a result of our very breif visit we will be returning for a few days and booking a suite at this lovely hotel. Thank you 22/5 Room 332

Jackie H.

What a beautiful hotel situated in the centre of Cambridge. Staff really nice, especially the lady from Japan who went above & beyond at breakfast. She was lovely to my grandson every morning. Told him there was a pancake machine which he loved.

budi I.

We booked a room at Hilton Cambridge from 18–21 August 2025 for three nights. On the first day, we needed to travel to another city and, trusting the staff, left our room key with the receptionist so we could resume our stay. To our shock, when we returned the next day, the receptionist said we had already been checked out because housekeeping reported no guests for the last two days.

When we raised the issue with the hotel manager, Alyssa Reyes, she claimed that handing the key to the receptionist automatically counts as a checkout. However, when we asked for the official regulation, she could not provide it. This is outrageous—guests can leave their luggage at the hotel, yet leaving a room key is apparently not allowed? Because of this “policy,” we lost our room unnecessarily.

Adding insult to injury, the manager was extremely uncivilized, arrogant, and impolite. Resolving the issue required intervention from middle management, and even then the experience was stressful and frustrating.

Overall, this hotel feels poorly managed, outdated in its practices, and uncaring toward guests. I would not recommend staying here if you expect professional service or basic courtesy.